Spinney Motorhomes & Caravans Reviews 

2,090
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 566 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the sales team is extremely helpful, friendly, and knowledgeable without applying any pressure during showroom visits or test drives. People also appreciate the thorough and detailed handover process, noting that staff take their time to explain all vehicle features clearly and patiently. However, some people mentioned experiencing frustrating after-sales service, long delays, and ongoing difficulties getting timely repairs or responses to their inquiries. Reviewers also noted occasional issues with vehicle preparation upon collection, such as missing items, unexpected charges, or unresolved defects that required extra attention.

What people talk about most

Staff

Clients share positive opinions on staff, highlighting helpful and thorough handovers by knowledgeable team... See more

Service

Reviewers mention positive feedback about service, noting that sales teams and staff members are helpful,... See more

Product

Consumers find product to be positive overall, with many expressing satisfaction regarding their new... See more

User experience

Reviewers highlight positive aspects of user_experience, noting that the overall purchasing process is... See more

Customer service

Users describe positive interactions with customer_service, noting that staff members are consistently... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We only found Spinney via an internet search. However, from the initial enquiry, they were very responsive. Our purchase was handled by Barry, who couldn’t have been more helpful. He kept us updated o... See more

Company replied

Rated 5 out of 5 stars

The Team we meet at SPINNEY WARWICKSHIRE were extremely helpful and knowledgeable.Sales Executive Richard Bulmer, guided us through the types of Caravans which our Car would pull.,and what Extras we... See more

Company replied

Rated 5 out of 5 stars

We were advised by one of the salesman Simon. He was brilliant, really went the extra mile to help us find the right motorhome. Answered every question patiently, even took us for a test drive and exp... See more

Company replied

Rated 5 out of 5 stars

We went to Spinney in Warwickshire and found them to be extremely helpful and courteous. We dealt with Richard Bulmer on the Sales side and purchased a lovely Coachman pastiche caravan. Alan Rumney... See more

Company replied


Company details

  1. #2 of 9 best companies in Caravan Dealer
  2. #2 of 3 best companies in Campsite
  3. #126 of 187 best companies in Hobby shop
  4. #3 of 8 best companies in Mobile home dealer
  5. #25 of 45 best companies in Motor vehicle dealer
  6. #6 of 10 best companies in Caravan Repair Shop

Written by the company

Spinney Motorhomes and Caravans are the largest family run dealership in the UK. Established in 1975 Spinney have since offered the very best in motorhomes, caravans, campervans, servicing and accessories across five branches. With the very best brands in motorhomes (Elddis, Auto-Trail, Swift, Roller Team, Rapido, Bailey, Coachman, Adria and the latest manufacturer ACE motorhomes) and the biggest caravan manufacturers (Bailey, Coachman & Swift). All used motorhomes and caravans come with a comprehensive used service, warranty and handover. Giving you peace of mind so that you can enjoy your motorhome, touring caravan or campervan for years to come! Cheshire | Flintshire | Staffordshire | Warwickshire | Northants

Experience Your dream with Spinney

Written by the company

With 5 branches across the UK, Spinney are the largest family run motorhome and caravan dealer in the UK.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2k reviews

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4.7

All reviews

(2,090)

557 reviews in the last 12 months

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Rated 5 out of 5 stars

We bought a new Elddis vogue from Spinney

We bought a new Elddis vogue from these guys in July, David was great to deal with when we where looking to purchase, on the day we collected it we where met at the train station by a very nice well mannered young man who worked at Spinney Crewe, we then had a great hour with Hayley demonstrating the whole motorhome with the do’s and don’ts of motor homing
All in all a great experience was had and we would highly recommend this company,
I right this while enjoying our 3rd weekend away in the Elddis.

24 July 2026
Rated 5 out of 5 stars

Spinney Flintshire Sale of Swift Celebration 580

Spinney Flintshire, Simon our sales rep was brilliant. Nothing was too much, no hard sales push. My dad is old and wasn't sure dealing with people, Simon handled Dad and the sale fantastically. He is a credit to his company, thanks so much Simon. There was a few jobs that needed doing, which all got done. The caravan was ready for us on collection day, all the lights working, water and gas to show it in full working order. Thanks again Spinney Caravans and Simon, 10/10 for superb customer experience. Tracey Alexander, Johns daughter

18 August 2026
Rated 5 out of 5 stars

Autosleeper warwick

Good experience when we went to view campervan we were given keys and told to take as long as we wanted we then were allowed to take on extended test drive, we then gave them a list of a few snagging items that needed addressing and were told all would be done before purchase, when we returned to collect a few weeks later everything was done and we were given a comprehensive handover prior to paperwork all done in a friendly no pressure manner.

6 August 2026
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Reply from Spinney Motorhomes & Caravans

Thank you for taking the time to share such detailed feedback! We’re delighted to hear that you had such a positive experience from your initial viewing through to collection.

It’s great to know that you were given the time and freedom to view the campervan at your own pace, enjoyed an extended test drive, and that the snagging items you identified were all addressed before collection. We’re also pleased that the comprehensive handover and paperwork were completed in such a friendly and relaxed, no-pressure manner.

Thank you for choosing Spinney. We hope you have many fantastic adventures in your new motorhome.

Rated 5 out of 5 stars

Very good helpful

Very good helpful

14 August 2026
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Reply from Spinney Motorhomes & Caravans

Thank you for your lovely feedback! We’re really pleased to hear that you found our team helpful and had such a positive experience with Spinney.

We really appreciate you taking the time to leave a review and hope you enjoy many happy adventures ahead!

Rated 5 out of 5 stars
Spinney Motorhomes & Caravans logo

Reply from Spinney Motorhomes & Caravans

Thank you for your five-star review! We’re delighted to hear that you found our team friendly and helpful.

We really appreciate you taking the time to share your feedback and thank you for choosing Spinney. We hope you enjoy many happy adventures ahead!

Rated 1 out of 5 stars

It's the worst experience I've ever had…

It's the worst experience I've ever had when buying a leisure vehicle. There seemed to be no sales organisation, process or procedure; no team or team work; no normal sales enthusiasm; people didn't respond to emails and many promised phone callbacks didn't happen. It took weeks to transfer the vehicle we bought without seeing from Flintshire to Rushden. We were left feeling that nobody cared less whether we bought the motorhome or not.

13 August 2026
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Reply from Spinney Motorhomes & Caravans

Thank you for taking the time to share your feedback. We are sorry to hear that you felt disappointed with aspects of your experience, particularly the communication and the time taken to arrange the vehicle’s transfer.

We have reviewed the points raised and, while we acknowledge that you felt the process was not as you expected, we would like to clarify some of the circumstances surrounding the purchase.

The day of collection went very well, with no concerns or complaints raised with Konrad, our Sales Manager, been. In the lead-up to collection, James spoke with you on several occasions to provide updates and information regarding the vehicle. We understand that this communication may not have been reflected in your recollection of the process.

The delay in transferring the vehicle from Flintshire to Rushden was due to the fact that it was a new vehicle and needed to be transported by low-loader. Unfortunately, we had to wait an additional week for suitable transport to become available and for the vehicle to be paired with another vehicle being transported. This information was communicated on several occasions during the process.

We are, of course, disappointed that you were left feeling that we did not value your custom, as this is certainly not the experience we aim to provide. We do appreciate your feedback regarding communication and will ensure this is considered as we continue to review and improve our customer journey.

Rated 5 out of 5 stars

Stress free purchase

We were given the keys to view the motorhome by Ryan. There was no pressure put on us and we were able to spend as long as we wanted viewing it. Ryan did the handover he was helpful and thorough. The whole process was seamless. Post sale our questions were answered promptly. Nothing was too much trouble

31 July 2026
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Reply from Spinney Motorhomes & Caravans

Thank you for your wonderful feedback! We’re delighted to hear that your purchase was such a stress-free and seamless experience.

It’s great to know that Ryan gave you the time and space to view the motorhome at your own pace, and that his helpful and thorough handover made the process even easier. We’re also pleased that our team continued to be responsive and helpful with your questions after the sale.

We really appreciate your kind words and hope you enjoy many fantastic adventures in your new motorhome!

Rated 5 out of 5 stars

All the team were fully customer…

All the team were fully customer focused and very knowledgeable about the products they were selling. The whole part exchange procedure was seemless and done to my expectations. Particularly thanks to James who was brilliant.

13 August 2026
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Reply from Spinney Motorhomes & Caravans

Thank you for your fantastic feedback! We’re delighted to hear that the whole team were customer-focused and knowledgeable, and that your part-exchange experience was seamless and met your expectations.

A special thank you for your kind words about James, we’ll be sure to pass these on to him. It’s great to hear that he was brilliant throughout the process.

We really appreciate you choosing Spinney and taking the time to share your experience. We hope you enjoy many happy adventures in your new motorhome!

Rated 2 out of 5 stars

Spinney Northamptonshire .The first…

Spinney Northamptonshire .The first impression from sales a gentleman called James was excellent and the reason we opted to go ahead with the purchase of our Coachman caravan. It was only when we got it home that we found the cleanliness was superficial, as if it had a quick spray over and not wiped off with run marks from the spray or what ever they used. A chrome trim had fell out of one of the cabinets and pubic hairs found in the shower tray. The service book had not been stamped and when I enquired on what to do the person on the end of the phone said pop it in and we would stamp it, I said I live 85 miles away, she said when passing then was the only option. There were a few more bits that we found cleaning wise, not hoovered properly etc. We just felt it was a rush job and when you spend a lot of money on a caravan that we have saved up for its very disappointing.

12 August 2026
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Reply from Spinney Motorhomes & Caravans

Thank you for taking the time to share your feedback. We are pleased to hear that James made such a positive first impression and helped you feel confident in your decision to purchase your Coachman caravan.

However, we are very sorry to hear about the cleanliness issues you experienced when you got the caravan home. We fully appreciate how disappointing this must have been, particularly after saving for and investing in a new caravan. The standard you have described is certainly not what we would expect from our handover process, and we apologise for the inconvenience and disappointment caused.

We have now spoken with you directly to discuss your concerns and are pleased that we have been able to offer a full valet of the caravan at your next appointment. We have also arranged for the service book to be stamped at the same time, avoiding the need for you to make a separate 85-mile journey.

We genuinely appreciate you bringing these matters to our attention and will ensure your feedback is shared with the Northamptonshire team so that we can review our handover and preparation standards.

Rated 5 out of 5 stars

Bought a campervan recently from Spinney in Warwickshire

Bought a campervan recently from Spinney in Warwickshire. All the staff were friendly and professional making the whole process easy. They delivered the van to my house following warranty issue with the fridge developing the morning of the pick up. Great service. Handover was comprehensive and informative from Alan Rumney. Both Alan and the Salesman Richard Bulmer made the whole experience very much less stressful than I was expecting. So thank you to all at Spinney in Warwickshire.

30 July 2026
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Reply from Spinney Motorhomes & Caravans

Thank you so much for your fantastic and detailed feedback! We’re delighted to hear that the team at Spinney Warwickshire made the whole process so easy and stress-free.

We’re particularly pleased that Alan and Richard were able to provide a comprehensive and informative handover, and that we could arrange delivery of your motorhome following the unexpected fridge issue on the morning of collection.

We really appreciate your kind words and will be sure to share your feedback with Alan, Richard and the wider Warwickshire team. We hope you enjoy many fantastic adventures in your new motorhome.

Rated 5 out of 5 stars

Knowledgeable salesman

Knowledgeable salesman
Friendly and professional hand over

12 August 2026
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Reply from Spinney Motorhomes & Caravans

Thank you for your fantastic feedback! We’re delighted to hear that you found our salesman knowledgeable and that your handover was friendly and professional.

We really appreciate you taking the time to share your experience and hope you enjoy many happy adventures in your new motorhome.

Rated 5 out of 5 stars

Perfect…

Everyone was friendly and the caravan is great
From delivering the new van to taking the old one away was perfect x

11 August 2026
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Reply from Spinney Motorhomes & Caravans

Thank you so much for your fantastic five-star review.

We’re delighted to hear that everything went so smoothly, from delivering your new caravan to collecting your old one. It’s wonderful to know that our team were friendly and made the whole process feel perfect from start to finish.

We hope you have many happy adventures and wonderful memories in your new caravan. Thank you for choosing Spinney.

Rated 5 out of 5 stars

Motorhome purchase Spinneys

This is our second motorhome from Spinneys and as always excellent service and handover. Would recommend Spinneys everytime.Thank you Mark and team. Xx

11 August 2026
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Reply from Spinney Motorhomes & Caravans

Thank you so much for your fantastic feedback! It’s wonderful to hear that you’ve chosen Spinney for your second motorhome and that, once again, you received excellent service and enjoyed your handover experience.

We really appreciate your continued trust and recommendation. We’ll be sure to pass your kind comments on to Mark and the team.

We hope you enjoy many more happy adventures in your new motorhome!

Rated 5 out of 5 stars

Very good sales team and handover of…

Very good sales team and handover of motorhome on a Saturday. Very clean and well presented and well described in advert. I would recommend spinney to friends and family

1 August 2026
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Reply from Spinney Motorhomes & Caravans

Thank you for your fantastic feedback!

We’re delighted to hear that you were so pleased with our Sales Team and the handover of your motorhome. It’s great to know that you found the vehicle clean, well presented and accurately described in the advert.

We really appreciate your recommendation to friends and family and hope you enjoy many happy adventures in your new motorhome!

Thank you for choosing Spinney.

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