Spinney Motorhomes & Caravans Reviews 

2,150
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 580 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally helpful, friendly, and knowledgeable, ensuring a relaxed atmosphere without feeling pressured during their visits. Many buyers truly highlight the wonderfully thorough vehicle handovers and detailed explanations provided, which give people great confidence when driving away in their new purchases. However, some customers also noted frustrating experiences regarding poor communication, long waiting times, and unhelpful responses from the after-sales department. A few reviewers expressed deep disappointment over delayed replies, unresolved mechanical faults, and ongoing difficulties getting timely repairs sorted out properly by staff.

What people talk about most

Staff

Consumers find staff to be positive, highlighting the helpful, professional, and friendly service received... See more

Service

Reviewers mention positive feedback about service, frequently highlighting the polite and helpful staff,... See more

Product

Customers expressed great satisfaction with their new motorhomes, caravans, and campervans, frequently... See more

User experience

Clients share positive opinions on user experience, highlighting an efficient, professional, and seamless... See more

Customer service

Users describe positive interactions with customer service, frequently praising helpful sales representatives... See more

Reviews shaping this summary

Rated 5 out of 5 stars

No pushy sales people and a relaxed atmosphere at their Cheshire branch. Andrew made sure everything was dealt with promptly from initial purchase to final handover. Nothing was too much trouble... See more

Company replied

Rated 5 out of 5 stars

I would like to thank brian stanley(sales executive)for selling me a motorhome. Its brilliant and just what i needed..and also alan rumney for doing a handover and explaining everything to me on how e... See more

Company replied

Rated 5 out of 5 stars

Great service right from the moment we set foot on the forecourt. Friendly and knowledgeable staff.Special thanks to to Richard, the sales executive who was very helpful, also to Matt and Steve in... See more

Company replied

Rated 5 out of 5 stars

Spinney Flintshire, Simon our sales rep was brilliant. Nothing was too much, no hard sales push. My dad is old and wasn't sure dealing with people, Simon handled Dad and the sale fantastically. He... See more

Company replied


Company details

  1. #4 of 10 best companies in Caravan Dealer
  2. #2 of 3 best companies in Campsite
  3. #7 of 11 best companies in Caravan Repair Shop
  4. #126 of 180 best companies in Hobby shop
  5. #4 of 8 best companies in Mobile home dealer
  6. #27 of 43 best companies in Motor vehicle dealer

Written by the company

Spinney Motorhomes and Caravans are the largest family run dealership in the UK. Established in 1975 Spinney have since offered the very best in motorhomes, caravans, campervans, servicing and accessories across five branches. With the very best brands in motorhomes (Elddis, Auto-Trail, Swift, Roller Team, Rapido, Bailey, Coachman, Adria and the latest manufacturer ACE motorhomes) and the biggest caravan manufacturers (Bailey, Coachman & Swift). All used motorhomes and caravans come with a comprehensive used service, warranty and handover. Giving you peace of mind so that you can enjoy your motorhome, touring caravan or campervan for years to come! Cheshire | Flintshire | Staffordshire | Warwickshire | Northants

Experience Your dream with Spinney

Written by the company

With 5 branches across the UK, Spinney are the largest family run motorhome and caravan dealer in the UK.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2k reviews

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4.7

All reviews

(2,150)

574 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Exceptionally quick delivery & helpful staff.

Spoke with some really helpful staff and my Campervan was delivered exceptionally quickly! They went out of their way to help me. Campervan was spotless when delivered - inside and out. Helpful handover video - for general working of things. Bit more detail on other things would be great. Gave 4 stars as no electric hook up lead put into van, as promised and no oven shelf or booklets on how it works - but they were very apologetic and super quick to post these out to me (altho shelf they sent was too big for oven, door wouldn’t close) but happy overall with the service. Dealt with them when selling a previous motorhome - exceptionally quick and easy, no messing around service then.

21 August 2026
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Reply from Spinney Motorhomes & Caravans

Thank you for taking the time to share your feedback. We’re really pleased to hear that you found our team helpful, that your campervan was delivered quickly and that it arrived spotless inside and out. It’s also great to hear that you had a positive experience with us when selling your previous motorhome.

We’re sorry for the oversights with the electric hook-up lead, oven shelf and instruction booklets, and we apologise that the replacement oven shelf was not the correct size. We appreciate your understanding while we worked to resolve these issues and are pleased that our team acted quickly to send the items out.

Thank you again for choosing Spinney and for your feedback. We hope you enjoy many happy adventures in your campervan

Rated 5 out of 5 stars

Nice place to buy no pressure.

Simon made us feel comfortable and talked us through everything. When we picked up our motor home up he went out of his way to show us how to use it. Can’t complain about anything.

26 August 2026
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Reply from Spinney Motorhomes & Caravans

Thank you so much for your lovely review.

We’re delighted to hear that Simon made you feel comfortable throughout the process and took the time to talk you through everything. It’s particularly pleasing to hear that he went the extra mile during your handover to make sure you felt confident using your new motorhome.

Our aim is always to provide a relaxed, no-pressure experience, so it’s fantastic to know this was reflected in your visit.

Thank you again for choosing Spinney and for taking the time to share your experience. We wish you many happy adventures in your new motorhome

Rated 5 out of 5 stars

The Team are fantastic from start to…

The Team are fantastic from start to finish very professional service

26 August 2026
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Reply from Spinney Motorhomes & Caravans

Thank you so much for your fantastic feedback!

We’re delighted to hear that you found the team fantastic from start to finish and that you received such a professional service throughout.

We really appreciate you taking the time to share your experience and will be sure to pass your kind comments on to the team.

Thank you for choosing Spinney, and we hope to see you again in the future.

Rated 5 out of 5 stars

Pleased with the fact that we were not…

Pleased with the fact that we were not pressurized by Sales People but were left to look around the Caravans
The Caravan we Purchased is excellent as was the Service from the Staff we received
We would recommend Spinney to anyone looking to buy s Caravan or Motorhome

25 August 2026
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Reply from Spinney Motorhomes & Caravans

Thank you so much for your lovely review.

We’re delighted to hear that you appreciated our relaxed, no-pressure approach and were able to take your time looking around the caravans before making your decision. We want our customers to feel comfortable and never rushed when choosing their next caravan or motorhome.

It’s fantastic to know that you’re so pleased with your new caravan and that the service you received from our team met your expectations. We’ll be sure to share your kind comments with the staff involved.

Thank you again for choosing Spinney and for recommending us. We wish you many happy adventures in your new caravan.

Rated 5 out of 5 stars

Our purchase experience at Spinney…

Our purchase experience at Spinney Northamtonshire was fantastic from the moment we walked into the showroom to have a look at their stock. Conner could not have been more helpful and knowledgable about the caravans in stock and helped us find just the right unit for our needs.
The handover process was great too, detailed information as to how all of the caravan's features worked was given and demonstrated.

28 August 2026
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Reply from Spinney Motorhomes & Caravans

Thank you for taking the time to leave such a fantastic review.

We’re delighted to hear that your purchase experience at our Northamptonshire branch was so positive, from the moment you first visited our showroom through to the handover of your new caravan.

It’s wonderful to hear that Conner was so helpful and knowledgeable and took the time to understand your requirements and help you find the right caravan for your needs. We’ll certainly make sure your kind comments are passed on to him.

We’re also pleased that you found the handover process so thorough and informative. We want our customers to feel confident and comfortable with their new caravan, so taking the time to explain and demonstrate the features is an important part of the experience.

Thank you again for choosing Spinney. We hope you have many happy adventures and wonderful memories with your new caravan.

Rated 5 out of 5 stars

Spinney Rushden have been Great!

Spinney Rushden have been great in helping my wife and I buy our first caravan. The staff are brilliant, especially Connor in Sales and Helen in the Accessories shop. We had many questions and queries and they have helped immensely. They have shown patience and have an honest, helpful approach to everything 🙂

25 August 2026
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Reply from Spinney Motorhomes & Caravans

Thank you so much for your lovely review and for choosing Spinney Rushden for your first caravan purchase.

We’re delighted to hear that Connor and Helen were able to support you throughout the process and patiently answer all of your questions. Buying your first caravan is an exciting time, but we appreciate there can be lots to consider, so it’s fantastic to know you found the team honest, helpful and approachable.

We’ll be sure to pass your kind comments on to Connor and Helen, they’ll be delighted to know how much their help was appreciated.

Thank you again for choosing Spinney and for taking the time to share your experience. We wish you both many happy adventures in your new caravan

Rated 5 out of 5 stars

VW campervan

Great experience, no fuss, no hard sell. Would highly recommend, Colin was excellent.

24 August 2026
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Reply from Spinney Motorhomes & Caravans

Thank you so much for your fantastic review.

We’re delighted to hear you had such a great experience purchasing your VW campervan and that you appreciated our relaxed, no-fuss and no-pressure approach.

It’s wonderful to hear that Colin looked after you so well. We’ll be sure to pass your kind comments on to him, he’ll be delighted to know you felt so well looked after.

Thank you again for choosing Spinney and for recommending us.

Rated 5 out of 5 stars

Spinney Warwickshire Purchase 4 berth motorhome

We found dealing with staff at Spinney Warwickshire to be a very positive experience.
Richard Bulmer on the sales side was a genuine guy helpful knowledgeable and friendly.
On collection we were provided with a comprehensive handover and demonstration of the motorhomes key features which was delivered unrushed by Alan Rumney.
We did encounter some faults as one might expect with a used vehicle and we reported these to Richard who wasted no time in getting his service department to rectify under their warranty scheme.
Adrian in the service department was outstanding in resolving the issues for us and provided some useful information for us with us being new to owning a motorhome. Everyone we had contact with at Spinney from the staff who answered the telephone through to sales and service were always courteous polite and professional and we would recommend them to anyone.

17 July 2026
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Reply from Spinney Motorhomes & Caravans

Thank you so much for taking the time to leave such a detailed and positive review of your experience with our Warwickshire team.

We’re delighted to hear that Richard, Alan and Adrian all played a part in making your experience such a positive one. It’s particularly pleasing to know that Richard provided helpful, knowledgeable and friendly advice without any pressure, and that Alan took the time to provide a comprehensive and unrushed handover.

We’re also pleased that when you did encounter a few issues with your used motorhome, Richard and the service team acted promptly to get these resolved under the warranty. We’ll be sure to pass your kind comments on to Adrian, who will be especially pleased to hear that his knowledge and advice were helpful as you begin your motorhome adventures.

It’s fantastic to hear that every member of our team you dealt with, from the telephone team through to sales and service, was courteous, polite and professional. Providing this level of service throughout the whole customer journey is exactly what we aim for.

Thank you again for choosing Spinney and for recommending us. We wish you many happy and memorable adventures in your new motorhome.

Rated 1 out of 5 stars

Good amount of stock but owner is…

Good amount of stock but owner is incredibly rude and condescending so we took business elsewhere

29 August 2026
Unprompted review
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Reply from Spinney Motorhomes & Caravans

Thank you for your review, which we are very disappointed to read.

For us to investigate this matter further, please could you provide some additional information?

Could you please confirm which branch you attended and the date of your visit? This will allow us to look into what happened and ensure the matter is handled accordingly.

Both of our owners have actually been on annual leave over the last fortnight.

We take feedback of this nature seriously and would appreciate the opportunity to investigate your concerns.

We look forward to hearing from you.

Rated 5 out of 5 stars

Excellent service from start to finish…

Excellent service from start to finish 👏 faultless. Thankyou

27 August 2026
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Reply from Spinney Motorhomes & Caravans

Thank you so much for your fantastic review!

We’re delighted to hear that you received excellent service from start to finish and that your experience was completely faultless.

Thank you for choosing Spinney and for taking the time to share your feedback. We really appreciate it and wish you many happy adventures.

Rated 5 out of 5 stars

No pushy sales people and a relaxed…

No pushy sales people and a relaxed atmosphere at their Cheshire branch.

Andrew made sure everything was dealt with promptly from initial purchase to final handover.
Nothing was too much trouble and any issues raised were immediately resolved.
Every member of staff from sales through to accessories, handover and service department all provided a first class service and we would highly recommend this branch.

21 August 2026
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Reply from Spinney Motorhomes & Caravans

Thank you so much for your fantastic review and for recommending our Cheshire branch.

We’re delighted to hear that you enjoyed the relaxed atmosphere and, importantly, that you never felt under pressure during your purchase. We want our customers to feel comfortable throughout the whole process, so it’s wonderful to know this came across in your experience.

It’s also great to hear that Andrew looked after you so well from your initial purchase right through to handover, and that any concerns raised were dealt with promptly. We’ll be sure to pass your kind comments on to Andrew and all of the sales, accessories, handover and service teams.

Thank you again for choosing Spinney and for taking the time to share your experience. We really appreciate your recommendation and wish you many happy adventures in your new motorhome.

Rated 5 out of 5 stars

really helpful service and looked after…

really helpful service and looked after us very well. purchased a T6 campervan LWB and ticked nearly every box we had - great comms, and really good preparation of the vehicle, so good in fact that a couple of minor issues were found on initial handover, the staff involved (Alan Blair and Alan Rumney) and the workshop sorted them out pretty quickly (short wait for parts - unavoidable). overall a straightforward and enjoyable experience for us. well done all 10/10

1 August 2026
Unprompted review
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Reply from Spinney Motorhomes & Caravans

Thank you so much for your fantastic 10/10 review!

We’re delighted to hear that you had such a straightforward and enjoyable experience purchasing your T6 LWB campervan. It’s great to know that the vehicle ticked nearly every box you were looking for and that you were happy with both the communication and preparation.

We’re particularly pleased that when a couple of minor issues were identified at handover, our team and workshop were able to get these resolved quickly. While waiting for parts is sometimes unavoidable, we appreciate your patience and understanding.

We’ll be sure to pass your kind comments on to Alan Blair, Alan Rumney and the workshop team. They’ll be delighted to know their efforts were appreciated.

Thank you again for choosing Spinney, and we wish you many fantastic adventures in your new campervan.

Rated 5 out of 5 stars

No pressure on buying

No pressure on buying

19 August 2026
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Reply from Spinney Motorhomes & Caravans

Thank you for your lovely feedback.

We’re delighted to hear that you enjoyed your experience with us and, in particular, appreciated our relaxed, no-pressure approach. We want our customers to feel comfortable and confident when choosing their next motorhome, with plenty of time and space to make the right decision for them.

Thank you again for choosing Spinney, and we hope you enjoy many fantastic adventures in your new motorhome.

Rated 5 out of 5 stars

Fantastic service Rushden Spinney

We have just bought our third motorhome from Colin from the Rushden branch of Spinney. Once again we’ve had an amazing experience always very helpful very knowledgeable listens to what we’re looking for and really helps and support us in buying our vehicles. The whole process is efficient, professional and seamless. Colin helped with information not just about the vehicle itself but in advising on all of the other things you need when getting in to MH life. We can’t recommend them highly enough if you’re looking for a motorhome and some good experienced staff that will help you along the way I would highly recommend you go to Spinny at Rushden in Northamptonshire and ask for Colin you won’t be disappointed

25 August 2026
Unprompted review
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Reply from Spinney Motorhomes & Caravans

Thank you for your feedback.
It’s wonderful to hear that you’ve once again had such a positive experience with Colin. His knowledge, enthusiasm and understanding of what each customer is looking for are incredibly valuable, so we’re delighted to know that he has continued to provide such excellent support throughout your motorhome purchases.

We’re also pleased that Colin was able to offer advice beyond the vehicle itself and help with all those important considerations that come with motorhome life. It’s great to hear that the whole process felt efficient, professional and seamless.

Your continued loyalty and recommendation mean a great deal to us, and we’ll be sure to share your kind comments with Colin and the Rushden team.

Thank you again for choosing Spinney for your third motorhome, and we wish you many more fantastic adventures ahead!

Rated 5 out of 5 stars

Newbies to the caravan world

Spinney Warwickshire. Purchased our first ever caravan from here and Richard Bulmer the sales executive was brilliant. Being newbies to the caravan world he was very good in answering our many questions. We had an excellent handover from Alan Rumney, he went through everything thoroughly on all that we needed to know, he is very knowledgeable.

15 August 2026
Unprompted review
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Reply from Spinney Motorhomes & Caravans

Thank you so much for your fantastic feedback!

We’re delighted to hear that you had such a positive experience purchasing your first-ever caravan from Spinney Warwickshire. We understand there can be a lot to take in when you’re new to caravanning, so it’s great to hear that Richard was so helpful and patient in answering all your questions.

It’s also wonderful to hear that Alan provided such a thorough handover and shared his knowledge to ensure you felt confident with your new caravan.

We’ll be sure to pass your kind comments on to both Richard and Alan. Thank you for choosing Spinney, and we wish you many happy adventures as you begin your caravanning journey!

Rated 5 out of 5 stars

Brilliant service

Brian and Gary were excellent in all aspects of us buying our Motor Home.
Very friendly

14 August 2026
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Reply from Spinney Motorhomes & Caravans

Thank you for your lovely feedback!

We’re delighted to hear that Brian and Gary provided you with excellent service throughout your motorhome purchase and that their friendly approach made the experience such a positive one.

We’ll be sure to pass your kind comments on to them. Thank you for choosing Spinney, and we wish you many happy adventures in your new motorhome!

Rated 5 out of 5 stars

Bought a Campervan from Spinney…

Bought a Campervan from Spinney Flintshire Salesperson Ray Beddows August 2026. Excellent service Ray could not do enough for us and nothing was to much trouble. Been back to order an awning yet again excellent advise and service would totally recommend you will not regret 😀

21 August 2026
Unprompted review
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Reply from Spinney Motorhomes & Caravans

Thank you for taking the time to share your wonderful feedback.

We’re delighted to hear that Ray provided such excellent service throughout your campervan purchase and that he made the whole experience so enjoyable. It’s also great to know you received the same high level of advice and service when returning to order your awning.

Your recommendation means a great deal to us, and we’ll be sure to pass your kind comments on to Ray and the Flintshire team.

We wish you many happy adventures in your new campervan and look forward to welcoming you back again in the future.

Rated 5 out of 5 stars

Excellent experience

The staff at this branch are so helpful and were patient with all my questions throughout the process, particularly Hannah. On the day we purchased the van she was super and then kept in contact while waited to collect. Handover was very thorough, Will and Jeff went through everything carefully which was appreciated after a long break from caravanning. Should also mention the gentleman in the shop (sorry didn't catch his name) is very helpful, thanks for the advice. Wouldn't hesitate to recommend this dealer.

21 August 2026
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Reply from Spinney Motorhomes & Caravans

Thank you so much for your fantastic feedback! We’re delighted to hear that you received such a helpful and patient service throughout your purchase, and we’ll be sure to share your kind comments with Hannah, Will and Jeff.

It’s wonderful to know that the thorough handover was appreciated, particularly after having a break from caravanning. We’ll also pass on your thanks to our colleague in the shop!

Thank you again for choosing us and for recommending the team.

Rated 5 out of 5 stars

Great service.

21 August 2026
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Reply from Spinney Motorhomes & Caravans

Thank you for your lovely feedback! We’re delighted to hear you received great service from the team. We really appreciate you choosing Spinney and taking the time to share your experience.

Rated 5 out of 5 stars

Great service all round from start to…

Great service all round from start to finish

21 August 2026
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Reply from Spinney Motorhomes & Caravans

Thank you for your fantastic feedback! We’re delighted to hear that you received great service from start to finish and had such a positive experience with Spinney.

We really appreciate you choosing us and taking the time to share your feedback. We wish you many happy adventures ahead.

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