Spinney Motorhomes & Caravans Reviews 

2,058
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 586 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being incredibly helpful, knowledgeable, and friendly, making the entire process pleasant. Many highlight the thorough and detailed handovers, ensuring a clear understanding of their new purchase. The overall buying experience is frequently described as stress-free and seamless, with consumers appreciating the lack of pressure and high satisfaction. However, some customers noted issues with after-sales service, including unresolved problems and unexpected charges. A few also mentioned poor communication before sale or experienced incomplete handovers and unprepared vehicles, causing disappointment.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, professionalism,... See more

Service

Reviewers highlight positive aspects of service, with many describing it as excellent, superb, and 5-star... See more

Product

People report positive experiences with product, with many expressing satisfaction with their new caravans... See more

User experience

Clients share positive opinions on user experience, with many reviewers highlighting a smooth and friendly... See more

Customer service

Customers had positive experiences with customer service, with many reviewers praising the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We only found Spinney via an internet search. However, from the initial enquiry, they were very responsive. Our purchase was handled by Barry, who couldn’t have been more helpful. He kept us updated o... See more

Company replied

Rated 5 out of 5 stars

We were advised by one of the salesman Simon. He was brilliant, really went the extra mile to help us find the right motorhome. Answered every question patiently, even took us for a test drive and exp... See more

Company replied

Rated 5 out of 5 stars

Went in on a whim to have a look a small 2 berth caravan Ryan gave me some keys for me to have a look inside each of them, no pressure was put on me while i looked around. After finding the one i want... See more

Company replied

Rated 5 out of 5 stars

Lovely, knowledgeable and informative staff. Richard found me my perfect campervan with an attention to every requirement. Upon collection Alan went through all it's functions with me ,Jane sorted ou... See more

Company replied


Company details

  1. #2 of 9 best companies in Caravan Dealer
  2. #2 of 3 best companies in Campsite
  3. #124 of 180 best companies in Hobby shop
  4. #2 of 8 best companies in Mobile home dealer
  5. #24 of 44 best companies in Motor vehicle dealer
  6. #6 of 10 best companies in Caravan Repair Shop

Written by the company

Spinney Motorhomes and Caravans are the largest family run dealership in the UK. Established in 1975 Spinney have since offered the very best in motorhomes, caravans, campervans, servicing and accessories across five branches. With the very best brands in motorhomes (Elddis, Auto-Trail, Swift, Roller Team, Rapido, Bailey, Coachman, Adria and the latest manufacturer ACE motorhomes) and the biggest caravan manufacturers (Bailey, Coachman & Swift). All used motorhomes and caravans come with a comprehensive used service, warranty and handover. Giving you peace of mind so that you can enjoy your motorhome, touring caravan or campervan for years to come! Cheshire | Flintshire | Staffordshire | Warwickshire | Northants

Experience Your dream with Spinney

Written by the company

With 5 branches across the UK, Spinney are the largest family run motorhome and caravan dealer in the UK.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2k reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.7

All reviews

(2,058)

586 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great deal ,professional,speedy

Great deal ,professional,speedy, well stocked including the shop, but most off all for me they were "transparent" Mark was a great salesman to deal with ,(which makes a great change).Many thanks,Stuart and Julie Ryder.

27 July 2026
Rated 5 out of 5 stars

New Caravan from Spinney Warwickshire.

The Team we meet at SPINNEY WARWICKSHIRE were extremely helpful and knowledgeable.Sales Executive Richard Bulmer, guided us through the types of Caravans which our Car would pull.,and what Extras we could add if needed. Alan Rumney was extremely knowledgeable with the Carvan handover..advising on best ways to use things,like for instance leaving blinds semi open in hot weather so they would not buckle.Then Jayne Bulmer helping and advising on the best Tracker for are New Caravan.

22 July 2026
Rated 5 out of 5 stars

Excellent service by the staff at…

Excellent service by the staff at Spinneys. Trade in of Motorhome and purchase of a new caravan went smoothly. Great explanation of everything in the caravan. Great company to deal with. Mark and Neil (Technician) were brilliant.

24 July 2026
Rated 5 out of 5 stars

Traded in our Rollerteam for a Swift Kon -tiki

I part exchanged my Rollerteam Zefiro 696 for a Swift Kon- tiki 625 with a phone call at the Warwick Branch after looking online and spoke to Alan Blair who took a deposit to hold the van till i travelled down 3 weeks later from Scotland with my wife
On arrive we were greeted with friendly staff and Alan Blair introduced himself...We see the van and were very happy ..we stayed the night at the Holiday Inn and returned the next day to pick the new van up....
Alan Rumney had set the new van up for handover and showed us around and made sure we was happy ...
We returned to the office to finish off paperwork and Alan Rumney got the van ready for the road and we were off....We can't thank a them both enough , they were really nice...all the staff were really friendly...
Would highly Recommend...👌

24 July 2026
Unprompted review
Rated 4 out of 5 stars

Very friendly and helpful staff

Very friendly and helpful staff
Always had time to answer my silly questions
Only down side was the preparation of the motorhome
on collection could have been cleaner
I’m not saying it was horrible or dirty but I expected a full valet before collecting
But we are fussy about that type of thing
The warranty and per engine service was fantastic
I will definitely keep using spinney in the future

18 July 2026
Rated 1 out of 5 stars

Poor service from Spinnys chester

We purchased our new van from Spinney Chester so when we had an accident with the van we took it to them to arrange a qoute for our insurance for spinney to carry out the repair. We did this 2 weeks ago. After repeated phone calls to check on our qoute we were told it was getting done. More days passed so my husband contacted them again to be told the person who deals with the qoute is on holiday !
This is not good enough.
We decided to try somewhere else to provide us sith a qoute to complete the repair and we are so happy that we did. We took the caravan to S T Repairs in Sandycroft, Deeside yesterday and recieved the qoute today. 5 * service in my book.
Spinneys Chester need to up their game because customers will not accept poor service and will go elsewhere.

13 July 2026
Unprompted review
Rated 5 out of 5 stars

Humble apology

I had always found Spinney very helpful and wrote a bad review to get a response as I hadn't received the parts that I had ordered due to a backlog in the supply and distribution to Spinney, obviously once the review was published Spinney sprung into action and the parts were supplied a few days later.
I apologise to Spinney for any distress caused to the company and their staff unresrvedly.

7 June 2026
Unprompted review
Rated 3 out of 5 stars

Fault on bodywork.missing rack in…

Fault on bodywork.missing rack in cupboard under sink. Awning obviously xdemo but sold as new not right in my opinion and when sold we were told roof lining were included by Dorema but no roof linings pump missing! Would like to point out what excellent service and the level of help we have received from connor .Just a shame he has been let down by manufacturing standards!

13 July 2026

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