No pushy sales people and a relaxed atmosphere at their Cheshire branch. Andrew made sure everything was dealt with promptly from initial purchase to final handover. Nothing was too much trouble... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This is the 3rd purchase from Spinney . We had great service this time from Andrew, nothing was too much trouble. I rang several times to find out information and Andrew always called me back. This sa... See more
Spinney Flintshire, Simon our sales rep was brilliant. Nothing was too much, no hard sales push. My dad is old and wasn't sure dealing with people, Simon handled Dad and the sale fantastically. He... See more
Company replied
I would like to thank brian stanley(sales executive)for selling me a motorhome. Its brilliant and just what i needed..and also alan rumney for doing a handover and explaining everything to me on how e... See more
Company replied
Company details
- #4 of 10 best companies in Caravan Dealer
- #2 of 3 best companies in Campsite
- #7 of 11 best companies in Caravan Repair Shop
- #126 of 180 best companies in Hobby shop
- #4 of 8 best companies in Mobile home dealer
- #27 of 43 best companies in Motor vehicle dealer
Written by the company
Spinney Motorhomes and Caravans are the largest family run dealership in the UK. Established in 1975 Spinney have since offered the very best in motorhomes, caravans, campervans, servicing and accessories across five branches. With the very best brands in motorhomes (Elddis, Auto-Trail, Swift, Roller Team, Rapido, Bailey, Coachman, Adria and the latest manufacturer ACE motorhomes) and the biggest caravan manufacturers (Bailey, Coachman & Swift). All used motorhomes and caravans come with a comprehensive used service, warranty and handover. Giving you peace of mind so that you can enjoy your motorhome, touring caravan or campervan for years to come! Cheshire | Flintshire | Staffordshire | Warwickshire | Northants
Experience Your dream with Spinney
Written by the company
- With 5 branches across the UK, Spinney are the largest family run motorhome and caravan dealer in the UK.
Contact info
Spinney, Knutsford Road, Cranage, Holmes Chapel, Cheshire, CW48HJ, United Kingdom
- 01477535808
- marketing@spinney.co.uk
- www.spinney.co.uk
4.7
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great experience throughout.
Great experience throughout.
A good team to deal with from the ladies on reception and the Parts department, to Conner for the sales and Dave for the handover,
I would defiantly recommend Spinney.
24 July 2026
Reply from Spinney Motorhomes & Caravans
Thank you for your fantastic five-star review!
We're delighted to hear that you had a great experience from start to finish. It's wonderful to know that every member of the team, from our reception and parts colleagues to Conner in Sales and Dave during your handover, helped make your purchase such a positive one.
We'll be sure to pass your kind comments on to everyone involved—they'll be delighted to know their efforts made such a difference.
Thank you for your recommendation and for choosing Spinney. We wish you many happy adventures and look forward to welcoming you back in the future.
Excellent service by the staff at…
Excellent service by the staff at Spinneys. Trade in of Motorhome and purchase of a new caravan went smoothly. Great explanation of everything in the caravan. Great company to deal with. Mark and Neil (Technician) were brilliant.
24 July 2026
Reply from Spinney Motorhomes & Caravans
Thank you so much for your fantastic five-star review.
We're delighted to hear that your motorhome part exchange and the purchase of your new caravan went so smoothly. It's wonderful to know that you received excellent service throughout and that the handover provided you with a thorough explanation of your new caravan.
Mark and Neil will be especially pleased to hear your kind comments. We'll be sure to pass your feedback on to them, as they'll be delighted to know they helped make your experience such a positive one.
Thank you for choosing Spinney and for recommending us. We wish you many happy adventures in your new caravan and look forward to welcoming you back in the future.
Kind regards,
Good refurbishment of site
Good refurbishment of site. Good experience of purchasing our new caravan, with friendly staff.
17 July 2026
Reply from Spinney Motorhomes & Caravans
Thank you for your lovely five-star review.
We're delighted to hear that you had a positive experience purchasing your new caravan and that you found our team friendly and welcoming throughout the process.
It's also great to know that you like the refurbishment of our site. We've invested in improving our facilities to provide the best possible experience for our customers, so it's wonderful to hear your positive feedback.
Thank you for choosing Spinney. We wish you many happy adventures in your new caravan and look forward to welcoming you back again in the future.
Traded in our Rollerteam for a Swift Kon -tiki
I part exchanged my Rollerteam Zefiro 696 for a Swift Kon- tiki 625 with a phone call at the Warwick Branch after looking online and spoke to Alan Blair who took a deposit to hold the van till i travelled down 3 weeks later from Scotland with my wife
On arrive we were greeted with friendly staff and Alan Blair introduced himself...We see the van and were very happy ..we stayed the night at the Holiday Inn and returned the next day to pick the new van up....
Alan Rumney had set the new van up for handover and showed us around and made sure we was happy ...
We returned to the office to finish off paperwork and Alan Rumney got the van ready for the road and we were off....We can't thank a them both enough , they were really nice...all the staff were really friendly...
Would highly Recommend...👌
24 July 2026
Unprompted review
Reply from Spinney Motorhomes & Caravans
Thank you so much for taking the time to leave such a wonderful five-star review.
We're delighted to hear that your journey from Scotland to collect your new Swift Kon-Tiki was worthwhile and that Alan Blair and Alan Rumney helped make the whole experience an enjoyable one.
It's fantastic to know that Alan Blair made the purchasing process straightforward from your very first phone call, and that Alan Rumney provided a thorough handover, ensuring you were comfortable and happy with your new motorhome before setting off on your journey home.
Your kind comments about both of them, along with the rest of our Warwickshire team, are greatly appreciated and will certainly be passed on. They will be thrilled to know they helped make your purchase such a positive experience.
Thank you once again for your recommendation. We hope you and your wife enjoy many wonderful adventures in your new Swift Kon-Tiki, and we look forward to welcoming you back to Spinney in the future.
Bailey Pursuit purchased recently
Pursuit purchased recently and so far so good :-) Handover technician took his time to explain some caravanning tips. Accessories shop staff very helpful.
20 July 2026
Reply from Spinney Motorhomes & Caravans
Thank you for your fantastic five-star review!
We're delighted to hear that you're enjoying your new Bailey Pursuit caravan and that everything is going well so far. It's great to know that your handover technician took the time to share helpful caravanning tips and ensure you felt confident before setting off.
We're also pleased that our accessories shop team were able to assist you and provide the helpful service we always aim to deliver.
Thank you for choosing Spinney. We wish you many happy adventures in your new caravan and look forward to welcoming you back in the future.
Kind regards,
Very friendly and helpful staff
Very friendly and helpful staff
Always had time to answer my silly questions
Only down side was the preparation of the motorhome
on collection could have been cleaner
I’m not saying it was horrible or dirty but I expected a full valet before collecting
But we are fussy about that type of thing
The warranty and per engine service was fantastic
I will definitely keep using spinney in the future
18 July 2026
Reply from Spinney Motorhomes & Caravans
Thank you for taking the time to leave us such a thoughtful review.
We're delighted to hear that you found our team friendly, helpful and always willing to answer your questions. There really is no such thing as a silly question, and we're pleased we could help you feel confident throughout your purchase. It's also wonderful to know that you've been impressed with the warranty work and Peugeot engine service.
We do, however, appreciate your comments regarding the presentation of your motorhome at collection. Whilst we're pleased it wasn't in poor condition, we understand your expectation of receiving it with a full valet, and we're sorry that we fell short on this occasion. Your feedback has been shared with the team as a reminder of the high standards our customers rightly expect.
Thank you once again for your honest feedback. It means a great deal to us that, despite this, you would choose to use Spinney again in the future. We look forward to welcoming you back and providing you with an even better experience next time.
As a lone woman buying my first…
As a lone woman buying my first campervan I was looked after by Colin. Very professional and knowledgeable. On collection was given full demonstration. Very happy with my purchase.
4 July 2026
Unprompted review
Reply from Spinney Motorhomes & Caravans
Thank you so much for your wonderful five-star review.
We're delighted to hear that Colin made your first campervan purchase such a positive experience. Buying your first campervan is an exciting milestone, and it's great to know that his professionalism, knowledge and support helped you feel confident throughout the process.
We're also pleased that you found the handover demonstration helpful and that you left feeling happy with your purchase.
I'll be sure to pass your lovely comments on to Colin, who will be thrilled to receive your feedback.
We wish you many fantastic adventures in your new campervan and look forward to welcoming you back to Spinney in the future.
Great service from Spinney Warwickshire.
20 July 2026
Reply from Spinney Motorhomes & Caravans
Thank you for your fantastic five-star review!
We're delighted to hear you received great service from our Warwickshire team. Your feedback means a great deal to us, and it's always rewarding to know our colleagues have made your experience a positive one.
We hope you enjoy many happy adventures and look forward to welcoming you back to Spinney again in the future.
This revue about Alan the hand over man
This revue about Alan the hand over man. We have bought and sold caravans and motor homes in the past however we have never had such a thorough hand over that we received from Alan which we really appreciated.
16 July 2026
Reply from Spinney Motorhomes & Caravans
Thank you so much for your wonderful five-star review.
We're delighted to hear that Alan provided you with such a thorough handover. We understand that buying a caravan or motorhome can be a significant investment, and taking the time to ensure our customers feel confident and comfortable before they leave is something we pride ourselves on.
I'll be sure to pass your kind comments on to Alan, who will be thrilled to know his knowledge and dedication made such a positive impression.
We wish you many happy adventures in your new vehicle and look forward to welcoming you back to Spinney in the future.
Kind regards,
Poor service from Spinnys chester
We purchased our new van from Spinney Chester so when we had an accident with the van we took it to them to arrange a qoute for our insurance for spinney to carry out the repair. We did this 2 weeks ago. After repeated phone calls to check on our qoute we were told it was getting done. More days passed so my husband contacted them again to be told the person who deals with the qoute is on holiday !
This is not good enough.
We decided to try somewhere else to provide us sith a qoute to complete the repair and we are so happy that we did. We took the caravan to S T Repairs in Sandycroft, Deeside yesterday and recieved the qoute today. 5 * service in my book.
Spinneys Chester need to up their game because customers will not accept poor service and will go elsewhere.
13 July 2026
Unprompted review
Reply from Spinney Motorhomes & Caravans
Thank you for taking the time to leave your feedback. We are genuinely sorry to read that your experience did not meet your expectations.
Having looked into the matter, I can see that your vehicle was brought to us on 13 July for an estimate relating to the offside damage and window. Our Technician completed the assessment and prepared the estimate, which was then passed to our parts Team for pricing.
Unfortunately, the lady who deals with parts was on annual leave from 17 July to 24 July. Prior to going on leave, she had been working to ensure work was allocated and booked appropriately, and your quotation was scheduled to be completed on her return. Regrettably, we did not communicate this clearly to you, and I appreciate how frustrating it must have been to repeatedly chase for an update without receiving a definitive timescale.
I have since spoken with her and the wider team about your experience. Before the quotation was completed, I was advised that you had obtained an estimate elsewhere and no longer required ours.
Whilst I completely understand your decision to use another repairer, I am sorry that our communication fell below the standard you should expect from us. We are reviewing our internal processes to ensure customers are kept informed when key members of staff are absent so that situations like this can be avoided in the future.
Thank you again for your feedback. It is invaluable in helping us improve our service, and we wish you all the best with the repairs to your vehicle.
Humble apology
I had always found Spinney very helpful and wrote a bad review to get a response as I hadn't received the parts that I had ordered due to a backlog in the supply and distribution to Spinney, obviously once the review was published Spinney sprung into action and the parts were supplied a few days later.
I apologise to Spinney for any distress caused to the company and their staff unresrvedly.
7 June 2026
Unprompted review
Reply from Spinney Motorhomes & Caravans
Thank you very much for taking the time to update your review.
We really appreciate your kind words and your sincere apology. We understand how frustrating it can be when delays occur, particularly when they are outside of our control, and we're pleased that we were able to get everything resolved for you.
Your understanding means a great deal to both the company and our team, and we are grateful that you recognised the efforts made to bring the matter to a positive conclusion.
Thank you once again for your continued support. We hope you enjoy many happy adventures, and we look forward to welcoming you back in the future.
Fantastic from start to finish:-)
25 June 2026
Reply from Spinney Motorhomes & Caravans
Thank you so much for your fantastic five-star review!
We're delighted to hear that you had a great experience with us from start to finish. Your kind words mean a great deal to the whole team, and we're grateful you took the time to share your feedback.
We hope you enjoy many happy adventures, and we look forward to welcoming you back in the future.
Fault on bodywork.missing rack in…
Fault on bodywork.missing rack in cupboard under sink. Awning obviously xdemo but sold as new not right in my opinion and when sold we were told roof lining were included by Dorema but no roof linings pump missing! Would like to point out what excellent service and the level of help we have received from connor .Just a shame he has been let down by manufacturing standards!
13 July 2026
Reply from Spinney Motorhomes & Caravans
Thank you for your feedback. We believe you have now spoken with our Team to resolve your concerns.
We are also grateful for your positive comments regarding Connor and the level of help and support he has provided throughout. We will certainly pass your feedback on to him.
We are sorry for the issues you experienced and appreciate your patience while these were addressed. If there is anything that remains outstanding or you have any further concerns, please do not hesitate to contact our team and we will be happy to discuss these with you.
Reply from Spinney Motorhomes & Caravans
Thank you for taking the time to leave us a review.
We're delighted to hear you enjoyed a relaxed, no-pressure sales experience and that Robert's knowledge and expertise helped make your visit a positive one. We'll be sure to pass your kind comments on to him.
Thank you for choosing Spinney. We hope you enjoy many happy adventures, and we look forward to welcoming you back in the future.
Had a really good experience at…
Had a really good experience at Spinneys Motorhomes after buying a caravan. We initially dealt with Alan Blair who was fantastic and really helpful. We then dealt with Alan Rumney who did the handover and gave us a walk through of the caravan and how it all worked and no question was a bother. I would also like to thank Sally White for setting up the service plan and be really helpful with this.
All the staff went above and beyond and we couldn’t thank them enough.
Keith and Karen
9 July 2026
Reply from Spinney Motorhomes & Caravans
Thank you so much for your wonderful review.
We're delighted to hear you had such a positive experience with us and that Alan Blair helped you find the right caravan, while Alan Rumney provided a thorough and informative handover. It's great to know you felt comfortable asking questions and left feeling confident with your new caravan.
We'll also be sure to pass your kind comments on to Sally, who will be pleased to hear her help with setting up your service plan was appreciated.
Your feedback means a great deal to us, and we're thrilled that our team went above and beyond to make your experience a memorable one.
Thank you for choosing Spinney. We wish you many happy adventures in your new caravan and look forward to welcoming you back in the future.
Informative and easy experience
This was our first experience buying a caravan and there was a lot to take in. Conner was helpful and always available to answer any questions.
15 July 2026
Reply from Spinney Motorhomes & Caravans
Thank you for taking the time to leave us such a lovely review.
We're delighted to hear that your first caravan-buying experience was informative and straightforward. Purchasing your first caravan is an exciting milestone, and we're pleased that Conner was able to guide you through the process, answer your questions, and make everything as easy as possible.
We'll be sure to pass your kind comments on to Conner, who will be thrilled to know he made such a positive impression.
Thank you for choosing Spinney. We wish you many happy adventures in your new caravan and look forward to welcoming you back in the future.
Best wishes,
Disappointing Service
We placed a deposit on a camper van approximately four weeks ago. At the time, we provided the salesperson with a list of issues that needed to be addressed before our scheduled collection on 15th July.
The day before we were due to collect we were informed one if the issues had not been dealt with and when we arrived to collect the vehicle, other issues had also not been resolved, which was extremely disappointing. We have been informed that they are hopefully being dealt with tomorrow.
Purchasing a camper van is a significant financial commitment and we feel it is only reasonable to expect that any agreed work is completed before collection. This experience left us feeling a little let down.
I also emailed the salesperson last week to express my disappointment, but I have yet to receive a response, which has only added to my frustration.
17 July 2026
Reply from Spinney Motorhomes & Caravans
Thank you for taking the time to share your feedback, and please accept our sincere apologies for the disappointment you experienced when collecting your camper van.
We completely understand that purchasing a camper van is a significant investment, and it is reasonable to expect that any agreed preparation work has been completed prior to collection. We appreciate how frustrating it must have been to discover that some items remained outstanding, particularly after raising them well in advance.
Our pre delivery inspection manager has kept in contact with you and as agreed, we collected your vehicle yesterday, so that the outstanding paintwork can be completed. Unfortunately, this work is carried out by a specialist third-party repairer rather than on-site, so we are reliant on their availability to complete the work to the required standard.
The only remaining item after the paintwork is the reversing camera, which our team is actively investigating. We are working to resolve this as quickly as possible and, once everything has been completed, we will arrange to deliver the vehicle back to you to avoid any further inconvenience.
Thank you for your patience and understanding while we bring these final items to a satisfactory conclusion. We will continue to keep you updated on our progress and look forward to returning your camper van to you as soon as possible.
Spinney Warwickshire experience
I sought an exchange of vehicle from Motorhome to Caravan, and my contact has been with Brian Shanley, Sales Manager. Throughout our dealings, Brian has given me a great customer experience, whether it be by phone, in person or emails with quick knowledgeable responses each time. Other staff, Jane in Sales Admin and Shop staff Lorraine and Gary, and Support teams have all shown excellent customer focus and very helpful with advice throughout, and finally we received a very thorough handover from Alan Rumney to get us on the road with confidence. This has given me a great deal of confidence in Spinney’s as a business.
16 July 2026
Unprompted review
Reply from Spinney Motorhomes & Caravans
Thank you so much for taking the time to share your experience and for your kind words.
We're delighted to hear that Brian provided you with such a positive experience throughout your exchange from motorhome to caravan. We'll be sure to pass on your lovely feedback to Brian, along with Jane, Lorraine, Gary and Alan, who I'm sure will all be pleased to know their efforts made such a positive impression.
Providing knowledgeable advice, excellent communication and a thorough handover is something we pride ourselves on, so it's fantastic to know this gave you the confidence to start your new caravanning adventures.
On behalf of everyone at Spinney, thank you for choosing us. We wish you many happy and memorable trips in your new caravan and look forward to welcoming you back in the future.
A Swift Experience
This is now our 5th caravan from Spinney Staffordshire (formerly North Staffordshire Caravans). It started with a Bailey Discovery purchased in 2004 for approx. £7,500, sold by Andrew. Over the years we upgraded to another Bailey, then to a Swift, and back again. Now, we've just gone back to a Swift Conqueror 650L.
We're very pleased with our new caravan and the exceptional customer service from Barry. Excellent communication throughout, a very thorough handover and demo. Overall, he knows his customers and the industry inside and out. He's a credit to Spinney, and we would highly recommend a visit if you're in the market for a motorhome, camper, or caravan!
18 July 2026
Unprompted review
Reply from Spinney Motorhomes & Caravans
Thank you for your wonderful review and, most importantly, for your continued loyalty over the past 20 years. Purchasing your fifth caravan from us is an incredible compliment, and we truly appreciate the trust you've placed in Spinney throughout your caravanning journey.
We're delighted to hear you're so pleased with your new Swift Conqueror 650L and that Barry provided the exceptional service, communication and thorough handover that made your experience so enjoyable. We'll be sure to share your kind words with him – he'll be thrilled to know his knowledge and commitment made such a positive impression.
Thank you again for your recommendation. We wish you many happy adventures in your new caravan and look forward to welcoming you back when the time comes for caravan number six!
Absolutely superb from start to finish…
Absolutely superb from start to finish when purchasing our new caravan from Spinney. Hannah, Will, Tina, Barry were all fantastic. Loved the welcome and attention we were given by everyone. Nothing is too much trouble and felt everyone went above and beyond to get us a great deal. I cannot recommend them highly enough. 10/10. Thank you to everyone.
11 July 2026
Reply from Spinney Motorhomes & Caravans
Thank you so much for your fantastic review!
We're delighted to hear that your experience with Spinney was superb from start to finish. It's wonderful to know that Hannah, Will, Tina and Barry all helped make your caravan purchase such a positive one, and that you felt so welcomed and well looked after throughout.
Providing exceptional customer service is something we take great pride in, so it's incredibly rewarding to hear that our team went above and beyond to help you secure a great deal.
Thank you for your kind recommendation and perfect 10/10 rating. We truly appreciate your support and hope you enjoy many wonderful adventures in your new caravan. We look forward to welcoming you back to Spinney in the future.
Best wishes,
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.