James in sales has been excellent throughout the whole process of purchasing our new caravan. His knowledge and expertise was extremely helpful with our decision on which caravan to go with. He was... See more
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Good level of stock available to view and compare, staff were excellent, dealt with Ray who took all our enquiry questions and eventually the sale, very knowledgeable and informative. Whole experience... See more
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Andrew was our sales person and Ian delivered the caravan and sited it for us. We had one hiccup re the past service history which is still being followed up but the buying process was smooth from get... See more
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Very impressed with the service we received from Mark & Neil at the Knutsford branch. Neil was very informative when handing over the motorhome. Always a pleasure to visit as all staff are nice & of c... See more
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Company details
- #2 of 9 best companies in Caravan Dealer
- #2 of 3 best companies in Campsite
- #121 of 175 best companies in Hobby shop
- #4 of 9 best companies in Mobile home dealer
- #28 of 45 best companies in Motor vehicle dealer
- #6 of 11 best companies in Caravan Repair Shop
Written by the company
Spinney Motorhomes and Caravans are the largest family run dealership in the UK. Established in 1975 Spinney have since offered the very best in motorhomes, caravans, campervans, servicing and accessories across five branches. With the very best brands in motorhomes (Elddis, Auto-Trail, Swift, Roller Team, Rapido, Bailey, Coachman, Adria and the latest manufacturer ACE motorhomes) and the biggest caravan manufacturers (Bailey, Coachman & Swift). All used motorhomes and caravans come with a comprehensive used service, warranty and handover. Giving you peace of mind so that you can enjoy your motorhome, touring caravan or campervan for years to come! Cheshire | Flintshire | Staffordshire | Warwickshire | Northants
Experience Your dream with Spinney
Written by the company
- With 5 branches across the UK, Spinney are the largest family run motorhome and caravan dealer in the UK.
Contact info
Spinney, Knutsford Road, Cranage, Holmes Chapel, Cheshire, CW48HJ, United Kingdom
- 01477535808
- marketing@spinney.co.uk
- www.spinney.co.uk
4.7
Excellent
2K reviews
Replied to 92% of negative reviews
Typically replies within 1 month
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Excellent service!
Excellent service by all the staff at the Spinney. From the first meeting with Richard right through to the handover by the incredibly knowledgeable Alan, everything was professional and seamless. Full marks to the spinney and their team
7 February 2026
Reply from Spinney Motorhomes & Caravans
Thank you so much for your fantastic feedback.
We’re delighted to hear that you received excellent service from the whole team at Spinney. It’s great to know that your experience — from your first meeting with Richard through to the handover with Alan — felt professional and seamless throughout.
We’re especially pleased that Alan’s knowledge made such a positive impression. Ensuring you feel confident and well-informed at handover is something we place great importance on.
Your “full marks” really means a lot to us, and we’ll be sure to pass your kind words on to Richard, Alan, and the rest of the team.
Thank you again for choosing The Spinney, and we wish you many happy adventures ahead!
Picking up our new caravan
We had a pleasant and straightforward experience in collecting our new caravan. Simon arranged a fair deal (after a little haggling) and altogether a good experience from Spinney. There are some outstanding issues with our new van which we hope to have resolved. We live some distance from the dealer and felt it worth the trip to benefit from the attractive purchase price. It remains to be seen how our aftersales issues unfold in this respect ?
2 February 2026
Reply from Spinney Motorhomes & Caravans
Thank you for taking the time to share your feedback.
We’re really pleased to hear that you had a pleasant and straightforward collection experience and that Simon was able to arrange a fair deal for you — even after a little friendly haggling! We’re glad you felt the journey to us was worthwhile and that the purchase price made the trip a benefit to you.
We’re sorry to hear there are some outstanding issues with your new caravan. Please be assured that our aftersales support is just as important to us as the initial sale. We understand that living some distance away can make things more challenging, and we’ll always do our best to make the process as smooth and convenient as possible.
If you haven’t already, please feel free to contact our aftersales team directly so we can ensure everything is logged and progressed promptly. We’re committed to resolving any issues and making sure you can fully enjoy your new caravan with complete peace of mind.
Thank you again for your feedback, and we look forward to supporting you moving forward.
A great experience with the Spinney’s Team
We started our relationship with Spinneys when purchasing a new motorhome. Simon negotiated a great deal for us and kept us updated as we awaited the arrival of our motorhome direct off the production line. When it was delivered we awaited some additional works also managed through Simon. We met with Emma and Gareth in the accessories department who were fantastic in assisting us with some new items and Emma kept us in tea while we visited!
When it came to collection time we were met by Clive who did a fantastic handover and saw to all the questions asked and helped me preparing a template for a screen cover. We were seen off by Ray making sure we had everything we needed before we left and yet another brew prepared by Emma.
We have received fantastic customer service from the entire team at Spinneys and can confirm they supported us throughout the sale of our older motorhome and purchase of the new. The team have a great approach to customer focus, something which spreads throughout the entire team. A great big thanks from us both!
7 February 2026
Unprompted review
Reply from Spinney Motorhomes & Caravans
Thank you so much for your wonderful feedback.
We’re absolutely delighted to hear about your positive experience with us at Spinney. It’s fantastic to know that Simon was able to secure a great deal for you and keep you well informed while you awaited your new motorhome straight from the production line — it’s always an exciting time!
We’re also pleased that Emma and Gareth in our accessories department were able to assist you so well (and keep the tea flowing!), and that Clive ensured your handover was thorough and helpful. Making sure you feel confident and fully prepared before setting off is incredibly important to us, so it’s great to hear that Ray and the team made sure everything was in place before you left.
Supporting you through both the sale of your previous motorhome and the purchase of your new one is exactly the kind of customer journey we aim to deliver, and your comments about our team’s customer-focused approach truly mean a lot to us.
We’ll be sure to pass your kind words on to everyone mentioned — they’ll be thrilled to hear them.
Wishing you many happy adventures in your new motorhome, and we look forward to seeing you again soon!
This was our second purchased from…
This was our second purchased from Spinney Staffordshire,Barry our salesman on both occasions,made buying our new motorhome, a pleasur,easy and straightforward.
6 February 2026
Reply from Spinney Motorhomes & Caravans
Thank you so much for your kind feedback and for choosing Spinney Staffordshire for the second time — we really appreciate your continued trust in us.
We’re delighted to hear that Barry made the purchase of your new motorhome a pleasure, keeping the process easy and straightforward. He’ll be thrilled to know that his efforts made such a positive impression on you again.
Our first campervan purchase
We were able to spend time to check the campervan and ask questions with no pressure, the whole experience was organised to give us full confidence we were dealing with a company you can trust.
6 February 2026
Reply from Spinney Motorhomes & Caravans
We’re delighted to hear that you were able to take your time checking the campervan and asking questions without any pressure. It’s fantastic to know that our approach gave you confidence in our company — building trust and ensuring a positive experience is very important to us.
We wish you many happy journeys in your new campervan!
Excellent experience.
We were dealt with by Simon who dealt with all our queries and anxieties (it was quite something for us to spend some of the kids inheritance and buy a motorhome,)and he turned the anxieties into excitement. Thanks Simon 👍
When the day arrived to pick it up we were handed over to Clive, the handover guy and what a great experience he gave us, very thorough, nothing was to much trouble or to daft and he spent lots of time going over everything and back again when necessary.
Thanks Clive.👍
The vehicle was clean and well presented under cover for the hand over and to top it all they put 3/4 tank of diesel, handed a comprehensive 12 months warranty, a free nights stop at a ‘Best Parks’ holiday park and 10% of accessories purchased at the store.
Overall it was a great experience
6 February 2026
Reply from Spinney Motorhomes & Caravans
Thank you so much for taking the time to share your experience with us.
We’re delighted to hear that Simon was able to turn what could have been an anxious experience into one of excitement — spending some of the kids’ inheritance on a motorhome is no small thing, and we’re thrilled he could help make it a positive journey for you.
It’s also wonderful to hear that Clive provided such a thorough and patient handover, ensuring you felt confident with your new motorhome. We’ll be sure to pass your thanks on to both Simon and Clive — they’ll be thrilled to hear your kind words.
We’re glad you enjoyed the extras we include, from the presentation of the vehicle to the diesel, warranty, free night’s stay, and accessory discount. Our aim is always to make the experience as seamless and enjoyable as possible, and it’s fantastic to hear that it came together for you.
Terrible correspondence ,Have been waiting for 5 months for an…
Have been waiting for 5 months for an accessory ordered for my 90k brand new campervan. I have got bored with sending emails and the last one a month ago was to a reply that said the part was in stock and would be sent out to me . Very strange and can send all the emails if you like. Hope this gets through to someone who can help.
13 September 2025
Unprompted review
Reply from Spinney Motorhomes & Caravans
Thank you for your message and for taking the time to share your feedback.
We understand how frustrating it must be to be waiting for an accessory for your new campervan, particularly over a longer period than expected, and we’re sorry for the inconvenience this has caused.
To clarify, the outdoor table holders have been on order for a number of customers and are dispatched strictly in date order once available. Unfortunately, this item has experienced delays outside of our control, which has contributed to the extended wait time.
We have tried to contact you by phone to discuss this, but were unable to reach you. In the meantime, we can confirm that your order has now been dispatched and is on its way to you. You should receive it shortly.
We appreciate your patience and understand your disappointment given the circumstances. If you would like to discuss this further or need any additional assistance once the item arrives, please don’t hesitate to get in touch — we’re more than happy to help.
Very friendly and professional service
Very friendly and professional service, Happy to go the extra mile in making our purchase a pleasant experience Many thanks to Rob,Ryan and all at Spinneys flintshire.
5 February 2026
Reply from Spinney Motorhomes & Caravans
Thank you very much for your kind feedback.
We’re delighted to hear that you found our service friendly and professional, and that the team were happy to go the extra mile to make your purchase a pleasant experience. Rob and Ryan, along with the whole team at our Flintshire branch, will be thrilled to hear your comments.
Your thanks and support are truly appreciated, and we’re grateful for you choosing Spinneys.
Wishing you many happy travels ahead — and if there’s ever anything we can help with, please don’t hesitate to get in touch.
We’ve been a spinney returning customer…
We’ve been a spinney returning customer twice now but will no longer be returning. Called the silverdale branch today to discuss the relevant paperwork regarding cambelt which was due in 2024 and was told that they have no history of this bring done, my wife reminded me that I had asked the question about services and belts plus water pump and hoses to which the sales lady told us was all upto date and hose was on order prior to buying the van. After speaking to the manager today and asking for this to be rectified he said they would not renew the belts that should have been done prior to the sale and that the salesperson was no longer with them so couldn’t check up on this, I asked if they could do it as a goodwill gesture to which the replied, no. I see this as very poor customer care by a company that’s says something has been done to find it hasn’t also I think that it should have been done as standard practice given the age of the van even though the mileage was low, and the consequences of this could have been very severe and expensive if I hadn’t chased this up. I’m looking at changing my unit soon and will certainly not be visiting Spinney again nor will I recommend.
6 February 2026
Unprompted review
Reply from Spinney Motorhomes & Caravans
Thank you for taking the time to provide detailed feedback regarding your recent experience at our Silverdale branch.
We are very sorry to hear about the issues you have encountered regarding the cambelt and associated service items. We completely understand how concerning this must have been, particularly given the potential safety and cost implications. It is disappointing to learn that your concerns were not resolved to your satisfaction when you spoke to the manager, and we sincerely apologize for any frustration this has caused.
We take customer care very seriously, and your experience highlights areas where we clearly need to review our processes to ensure accurate service records and clearer communication. While we understand your decision regarding future purchases, we would welcome the opportunity to discuss this further to see if there is any way we can address your concerns and prevent similar situations in the future. If you would be willing to contact our branch with your vehicle details, we can review this matter further for you.
Your feedback is invaluable in helping us improve, and we genuinely regret that your experience did not meet the high standards we aim to provide.
First class service
Barry was very welcoming and gave us all the time we needed to make our choice, answering all of our questions clearly. The handover walkthrough by Tony was really useful and, as first time motorhome owners having traded in our camper, his referral to other online handover videos was a godsend. It was a big purchase so feeling secure in the whole process was really important to us.
4 February 2026
Reply from Spinney Motorhomes & Caravans
Thank you so much for your thoughtful feedback — we really appreciate you taking the time to share your experience.
We’re delighted to hear that Barry made you feel welcome and supported throughout the decision-making process, and that all of your questions were answered clearly and without pressure. We’re also very pleased that Tony’s handover walkthrough was helpful, particularly as first-time motorhome owners. His recommendation of additional online handover videos is something many customers find invaluable, so it’s great to hear it made such a difference for you.
We completely understand that purchasing a motorhome is a significant investment, and feeling confident and secure throughout the process is incredibly important. It’s wonderful to know we were able to provide that reassurance.
We wish you many happy adventures ahead and are always here if you need any help or advice in the future.
Dealing with Sue at the Rushden branch…
Dealing with Sue at the Rushden branch customer service has been outstanding. She has been wonderful with all the communication, polite and extremely helpful. She absolutely makes Spinney.
5 February 2026
Unprompted review
Reply from Spinney Motorhomes & Caravans
Thank you very much for taking the time to share your feedback.
We’re delighted to hear about your experience with Sue at our Northampton branch. She will be absolutely thrilled to read your comments. Providing outstanding customer service is something we take great pride in, and it’s wonderful to hear that Sue’s communication, politeness, and helpfulness made such a positive impression.
Your kind words truly mean a lot to both Sue and the wider team, and we really appreciate you choosing Spinney.
If there’s ever anything else we can help with, please don’t hesitate to get in touch.
Superior Service.
We cannot praise them highly enough. Everyone there was kind, patient and helpful.
We met Connor Blanchard at the NEC. He was very helpful but not at all pushy.
We have never owned a caravan before and we were very grateful to David Blundell who spent several hours explaining everything with great patience.
Everyone there was very experienced - and it shows.
We would highly recommend them.
4 February 2026
Unprompted review
Reply from Spinney Motorhomes & Caravans
Thank you so much for your kind words and for taking the time to leave such positive feedback — it really does mean a great deal to us.
We’re delighted to hear that your experience with our team was such a positive one. Connor will be very pleased to know you found him helpful at the NEC, and we’ll be sure to pass on your lovely comments to David as well. He takes great pride in making sure new caravan owners feel confident and comfortable, so your feedback will mean a lot to him.
It’s wonderful to hear that our team’s experience, patience, and approach made a difference, especially as first-time caravan owners. Thank you also for your recommendation — it’s truly appreciated.
We wish you many happy adventures ahead and are always here if you need any help or advice in the future.
Sales are great, service is shocking.
Whilst the sales side is very good, as is the guy who hands the van over, the service side is shocking. Parts can take 6 months or more and you have to continuously chase them up. Communication is very patchy, the right doesn't seem to know what the left is doing and the work can be substandard. It just seems it takes them ages to get things right, even simple things. Once the warranty has run out, I'll never us them again. They didn't even send a reminder for for the hab test!
I have read the reply from Spinneys and yes we got booked in, but we have had trouble with the water pump/sensor since we bought the van 2 years ago, and it's been looked at once before, and as the fitter yold us it was a common problem with our van we thought it would be easily fixed. When the work had been done we tried to test it to make sure it worked, but there wasn't any water in the system, when we asked about it we were told that from October to March, if they work on the water system they drain it, completely, because of it freezing. Now we had to wait to get home, put some water in and make sure it worked, unfortunately, when you drain the system completely it gets filled with air. It took 45 minutes to fill the tank and get rid of the air. This should have been communicated to us before the job was done, then we could have asked them to keep water in the tank. When the work was finished and we got back o sevice reception our van was parked right out side the service entrance doors, we then had to back it out, through a narrow gap, with me having to jump out and move a water barrel so we could get out, why wasn't it parked where we'd left it? In a parking bay in the car park?
When Spinneys called to say the part was in, after we'd chased them up, they started talking about ramps, and engine compartments, the sensor that needs replacing is in the water tank, in the bedroom, nothing whatsoever to do with the engine and ramps are definately not needed. Again lack of communication between the fitters and service reception. We are booked in for the work, we'll just have to make sure its the correct part and it's going in the right place. This is not a one off, these problems are on going. It's a shame really because everyone is so nice.
5 February 2026
Unprompted review
Reply from Spinney Motorhomes & Caravans
Thank you for taking the time to leave your feedback. We’re sorry to hear that aspects of your experience with our service department have been disappointing, and we appreciate the opportunity to respond.
While we’re pleased to hear your positive comments regarding our sales team and vehicle handover, we acknowledge your frustration around service timescales, communication, and parts availability. This is not the experience we aim to deliver.
In relation to the water pump issue, we would like to clarify the timeline. We received your online enquiry detailing the fault on 04/01/26, booked the vehicle in for assessment on 16/01/26, and following this ordered a new water sender. An appointment was then scheduled for 19/02/26 to fit the part. We believe this to be a reasonable timeframe for assessment, diagnosis, and repair. However, we must also note that we cannot be held responsible for delays in parts being supplied by the manufacturer, which can unfortunately be outside of our control.
We do take on board your comments regarding communication and coordination between departments, as well as your concerns about workmanship, and these points have been shared with our service management team for review.
Regarding the hab test reminder, we apologise for the disappointment caused. We do not currently operate an automated service reminder system, but we appreciate this feedback and will consider it as a potential area for improvement going forward.
Thank you again for your feedback. Although it’s disappointing to hear that your experience has led you to feel this way, comments such as yours are important in helping us identify where we need to improve.
Reply from Spinney Motorhomes & Caravans
Thank you for your feedback! We’re glad we could help you find exactly what you were looking for and really appreciate you taking the time to share your experience.
A Good Experience
First, they had the product we wanted.
Secondly, they made it very easy to go through the business of buying it, and gave us all the information we could have wanted. All done cheerfully and in a friendly manner.
2 February 2026
Reply from Spinney Motorhomes & Caravans
Thank you for your kind feedback! We’re delighted that we could provide the product you were looking for and make the buying process easy and enjoyable. It’s wonderful to hear that our team made everything clear, cheerful, and friendly that’s exactly what we aim for!
dealt with matt for our first family…
dealt with matt for our first family caravan. really helpful and would 100% recommend him.
great experience and would use spinney northampton again.
24 January 2026
Reply from Spinney Motorhomes & Caravans
Thank you for your feedback! We’re thrilled to hear that Matt made your first family caravan experience so positive. Your recommendation means a lot to us, and we look forward to welcoming you back to Spinney Northampton in the future!
Excellent place to purchase a caravan
Great place to purchase a caravan.
Barry was very helpful and attentive with what we required when purchasing our New caravan.
Went through everything concerning the caravan,explained things very well and talked us through all what we needed to know.
Shop in Spinneys for accessories was well stocked and provided what we needed for our first set up for the caravan.
Staff all very helpful.
31 January 2026
Reply from Spinney Motorhomes & Caravans
Thank you for your wonderful feedback! We’re delighted to hear that Barry and the rest of the team made your caravan purchase smooth and enjoyable. It’s great to know our accessory shop was helpful in getting you set up for your first adventure.
We really appreciate you taking the time to share your experience and look forward to supporting you with all your future caravan journeys!
Trip to spinney branch in kenilworth…
After looking online we went to Spinny branch in kenilworth just to have a look and loved the look of the caravan swift compact,Alan helped explain all about it and we decided there a then to buy.
We returned on Saturday 31st January for the hand over the service was amazing as we hadn’t had a caravan before only a folding camper Gary was so helpful went through everything explaining how everything worked and nothing was too much trouble , the service we have been given is amazing would recommend 100 percent this branch everyone are all very helpful.
Thank you to all.
31 January 2026
Unprompted review
Reply from Spinney Motorhomes & Caravans
Thank you so much for sharing your experience! We’re delighted that your visit to our Kenilworth branch turned into the purchase of your Swift Compact. Alan and Gary will be thrilled to hear your kind words. It’s wonderful to know they made your first caravan experience so smooth and enjoyable.
We really appreciate your recommendation and are so pleased that our team could provide such helpful and attentive service. Thank you for choosing Spinney, and we look forward to supporting you on many happy adventures ahead!
Great Service at the Rushden store…
Great Service at the Rushden store buying our 2019 van, will definitely be returning in the futurte and use them for all our caravan needs.
17 April 2025
Reply from Spinney Motorhomes & Caravans
Thank you for your lovely feedback! We’re thrilled you had a great experience at our Northamponshire branch. We can’t wait to welcome you back and help with all your future caravan adventures!
A Very Enjoyable Experience
This was the first time I have purchased a caravan from Spinney and it was an excellent choice. From Richard, the sales manager, to Jayne who controls administration and Alan who demonstrated the new caravan, everyone was fantastic - friendly and very knowledgeable. I have to also mention staff in the service department, the accessory shop and others who were not directly involved in the sale who were keen to engage with a few questions I had.
29 January 2026
Reply from Spinney Motorhomes & Caravans
Thank you so much for your kind words. We’re delighted that your first experience purchasing a caravan with Spinney was such a positive one. Richard, Jayne, Alan, and the rest of the team will be thrilled to hear your feedback. It’s fantastic to know that everyone you interacted with was friendly, knowledgeable, and helpful.
We really appreciate you taking the time to share your experience and look forward to supporting you in the future, whether that’s through sales, service, or accessories.
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