www.splashdirect.com Reviews 1,189

When we were refurbishing our house in 2016, Splash gave us great advice and support on bathroom and shower room furniture, now 6 years later and we have a small issue with a worn out valve on a cistern, Splash are still there to provide technical advice to help us to fix the problem. We couldn't have asked for more.

Ordered a cloakroom sink from Splashdirect. Really happy with the product and delivery was reasonable time scales. It would be easier if they told you it had been despatched instead of just an estimate of when it would be but that's the only reason I didnt give 5 stars.

Excellent customer service. Well done Lorraine. You transformed a potentially bad experience into a straightforward transaction with your efficiency and great handling of a refund. I ordered a shower screen from Splashdirect. It arrived promptly, but my bathroom fitter was not able to fit it for several weeks. We then found out that it was not the product we had initially ordered, and was unsuitable for the task. Lorraine at Splashdirect arranged collection and refund promptly, even though I did not want to exchange the screen for another of their products. I was really impressed with this service. Well done.

Sent some taps i bought back for a refund to this company they sent a returns form i filled it all in sent it by recorded delivery out of my own pocket, they are saying the tracking number does not work when it clearly does i've shown image proof that its working, it's been over 11 days since they got the item back and still no refund also they don't even know what i have ordered they called it a basin it's not it's taps to a basin will be reporting this company disgraceful service avoid at all costs, ohh and it took 6 emails to get them to reply ridiculous !!!!

As the title says; very very bad customer service. Wish we had purchased elsewhere.

Arrived safely, well packaged and a very good looking product ideal for my small en suite shower room.

Good service

canceled this order via email (as it tells you to do on their site) - never got an email response - called up after a few days - greeted by a very rude lady who told me that I should have called up to cancel (it clearly states that you can email them on their website) - I was told to reject the delivery so that it would be sent back and I would receive a refund. Six months on .... No refund - will have my credit card company reclaim the lost money.

I ordered a shower screen and paid extra for it to be delivered on a specific date - it wasn't delivered! I contacted Splash direct but no one responded. I tried again to be advised that the specific date option wasn't available - clearly was as I was charged extra. I asked when it would be delivered and told it was in the warehouse and they would ring me with delivery date - surprise surprise no one did!
I contacted them again to be told it was in the warehouse and again they would contact me with delivery date. At last someone did and I received it 2 days later.
Great product but customer service is appalling and no apologies given whatsoever. Would never use or recommend this company to anyone.

I ordered a shower screen for a rental property and wanted to fit it when empty. Phoned prior to order to get idea of delivery. Was weeks late, with no updates. When I enquired I was told they'd find out what was going on a call back, never did, multiple times. When it was eventually dispatched no notification was given, so no one was available to receive it. Due to the late delivery date I had to pay for someone to fit it. Spoke to the manager afterwards to discuss the matter and emailed suggesting a contribution to the fitting costs. No help at all. I'm afraid they clearly don't have good procedures in place for delivery and poor customer service when things don't go according to plan.

Really liked the products but would have preferred better communication. Not able to speak to anyone by phone and no information on when products were despatched. There was no tracking which would have been helpful. Items came separately.

Bought this 'Family' toilet seat to go in our disabled toilet at church so it is much easier to use for toddlers. Delivered very promptly. Fitted it very easily though I was a bit worried about dropping the tiny grub screws down the pan! Thankfully I didn't. After I had fitted it I noticed that there was a big crack at the back, was it delivered like that or was it me? But it does say that once out of its covering it cannot be returned so I guess I will have to resort to Superglue.

Would definitely use Splasdirect again very helpful on the phone and product delivered when they said it would

excellent service

I have used Splash Direct before and they are brilliant. Fast, efficient and good value. This time I ordered the wrong sized toilet seat. I realised the day after the order. I emailed them and within a day they had cancelled my order and refunded the money whilst I worked out the correct size. Goods are also really well packed to avoid damage. Would definitely use them again. If only all customer service was like this!

Poor quality items that broke soon after purchase, and failure to honour the lifetime warranty.

I left bad reviews of the products on the website, but surprise surprise they weren't approved!! No wonder each product has a 4 or 5 star review on the splash direct website!

Avoid at all costs.

Have used before and they were fine. However, this time they were very poor. Delays in dispatching products, items out of stock, organised delivery dates not followed through. Still no products received. Have cancelled order and will not use again.

A largely trouble-free purchase at the best price I could find. Delivery was a bit longer than it should have been. I got an e-mail the day after placing the order that the order had been processed. After that it took nearly another week before it was actually delivered. I thought it had been lost or mis-delivered and chased it by e-mail.

Ordered a toilet seat which arrived well wrapped - They had even opened the main packaging to put extra bubble wrap around the product but unfortunately the seat had a crack. This was reported to SplashDirect and another was sent out which arrived the very next day. Fantastic customer service.

This screen although quite pricey is well worth it. Heavy and quite challenging to fit with just one person, but possible. Good Fitting instructions. I woull recommend this product