www.splashdirect.com Reviews 1,189

I have been chasing Splashdirect by email (this is now the only method of contact available) and have received an automated reply stating they have ceased trading even though their web site is still live...beware.

Ordered my toilets as I was let down by my previous provider. ordered what I thought was one day delivery, to only find out that it would be delivered 5 days later. no communication between, courier drivers and company to customer, I had to chase for 2 days before I got an answer (their 'new' way of contact is via email only!) finally got my order delivered BUT they did not refund the amount I paid for "next day" delivery. they told me that I would have a refund but nothing yet (3 weeks and counting!).
Not happy with this service as they have taken my money and have not given it back as they promised!

Have paid for 3 shower items and on 1st march only to be told there was a delay then they where damaged and now no contact as when you e mail no reply so lucky paid on credit card so in there hands so keep well away

Ordered 5 items on March 9th and paid by PayPal same day received 3 items on17th March however I have been unable to find out about the other 2 items as SPLASHDIRECT do not answer the only tell you to Email them however I have yet to receive a reply further more they are not using the chat line and I have sent the a recorded letter and the Post office unable to deliver as the could not someone to sign for it. No customer service at all.
This is know in the hands of PayPal.

After reading other comments here I also believe they ceased trading. Ordered over 2 weeks ago and not a thing from them. No delivery and no reply to my e mails. Can't call them either. Now contacting my bank to try and claim money back as I paid with a credit card!!!!!
There website is still showing and still taking orders!!!!!!!!!!!!
BEWARE

no phone number to actually talk to somebody about an issue. have to discuss everything via email so have to wait for an answer. delivery wasn't next day (which is what i paid for), toilet was ordered on a Wednesday and came on the following Monday when i was told it would arrive on the Friday. My email was completely ignored about asking for some kind of refund as i paid for next day delivery, which i didn't get. shocking

Do not touch with a bargepole, They have a website and will tempt you with 25% off but they dont exist. Paid through paypal so started a dispute and hopefully get a full refund. Avoid at all costs.

Had an email today to say they have ceased trading and to contact my bank do not use under any circumstances

Please steer clear of this company. After our order didn't materialise and after no reponse from the company to my emails (they won't do business over the phone anymore) I did some investigation and found this company went into administration in Nov 2014. The administrators obviously thought the best way of recouping money would be to continue to run the business. I suspect people are getting part or incorrect orders as the administrators are probably just running down remaining stock. We have now initiated a chargeback dispute with our bank (sadly we paid by debit card not credit card) apparently we're not the first to do so. Hopefully we'll get some of our money back.

Can't speak to anybody regarding my second order also not returning my emails not a happy bunny

My experience of Splashdirect has been very bad
The order when it came was short of two items, since then despite many emails which they have not replied to any.
I am still waiting over 2 two weeks from date of order
My Advice is dont deal with this company or any other company that you cant phone

steer clear they have ceased trading

Order came within 7 days but some of the order was missing tried to contact by phone but only emails excepted sent three in space of a week heard nothing at all. Still waiting for rest of order.

MY honest experience is one of absolute shock that a company so bad as this can ask for a review, what are they a bunch of sadists?

No contact phone number no reply to e-mails (that's a joke they say 24 working hours to reply to an e-mail I suppose they work a 1 hour week!)

How can this company expect to stay in business when you have no way of contacting them, they just take your money, don,t deliver the goods you have paid for and think they are untouchable: not for much longer!

Purchased a sink last month, arrived damaged. Contacted them they said would send out a replacement, now two weeks later only to find out they have ceased trading. Sink cost £36 so not covered by credit card. Bunch of muppets.

Ordered a Shower tray and Screen, the screen was lost in transit, and the shower tray has the waste in the wrong corner despite asking a member of staff if it was the same as the image on the web site which she confirmed it was. I was sent an email confirming the screen had been lost and would I mind confirming that I would wait for a replacement. Since then I have had no luck at all contacting the company, I have sent numerous un-answered emails, there is no phone number to call to discuss the situation. I have never known such a shambles, all this time my bathroom is out of use!

They have ceased trading.

i ordered a cistern over a month ago have received no correspondence they do not answer e-mails you cannot contact them by phone are there phone just tell you to e-mail them. Have reported them to paypal

I ordered bathroom taps in Nov 2014. Initially my order got lost in their system but they eventually arrived in Dec 2014. Unfortunately they did not fit my basin so I returned them following all the company's requirements- returns number, order number, properly wrapped, proof of postage and tracked delivery etc. After many emails I am still waiting for a refund. At present I am 4 days in to their rapid 24hr response period. Next stop Trading Standards.

I've reported Splash Direct to Trading Standards - 03454 04 05 06. As my goods were faulty and as they are no longer receiving calls and haven't replied to my emails over the last 2 weeks I have no other option.
Trading standards have advised me to send a letter recorded delivery to Splash direct and as I paid by credit card and it was over £100 I can contact my credit card company to investigate too.
If any one else has the same or similar problem please ring trading Standards on the number above, this company needs investigating so they don't continue to rip people off.