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SportsShoes.com Reviews 

114,698
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 23,378 reviews, past reviewers overwhelmingly had a great experience with this company. Customers consistently praise the remarkably fast delivery times, wide range of quality footwear and apparel, and very attractive competitive prices. Shoppers frequently mention the exceptionally helpful customer support team and the completely seamless exchange processes whenever quick sizing adjustments become necessary. However, some customers also noted frustrating delivery delays and completely lost parcels when orders were handled by specific third-party courier delivery services. A few other people mentioned that certain purchased items unexpectedly went out of stock or that return postage fees created unexpected inconveniences for everyday buyers.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, noting that packages frequently arrive quickly and... See more

Product

Customers had positive experiences with product quality, noting that items like walking shoes and trainers... See more

Order

Consumers experience mixed feelings regarding their order process, with many reviewers praising extremely... See more

Service

Reviewers mention positive feedback about service, frequently highlighting fast responses, helpful agents,... See more

Price

Clients share positive opinions on price, consistently noting that items are very competitive and affordable... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Ordered some Adizero trainers from these guys as they were the cheapest price online and also offered a 10% discount code plus Free shipping, no brainer! Only 'issue' was that after registering an acc... See more

Company replied

Rated 5 out of 5 stars

Both items that I've ordered from you now have been delivered with exceptional pace. I've been kept updated from every point of contact with my package from order fulfilment to shipment through to de... See more

Company replied

Rated 4 out of 5 stars

Always a fast professional service from sportshoes. It would have been 5 stars but they use Evri as their courier. Thankfully there were no delivery issues this time though.

Company replied

Rated 5 out of 5 stars

Used this website a load of times for ordering my running gear. They often have good discounts on the end of season lines and any returns I have had to send have ben dealt with in a satisfactory m... See more

Company replied


Company details

  1. Running Shop
  2. also in
  3. Activewear shop

Written by the company

SportsShoes.com, the UK's number 1 Run, Gym & Hike retailer. We specialise in footwear and apparel for beginner enthusiasts to elite level athletes. Our teams work tirelessly to make our customer experience better and better so people can choose the right shoes and apparel to achieve their fitness goals.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

115k reviews

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4.5

All reviews

(114,698)

23,949 reviews in the last 12 months

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Rated 4 out of 5 stars

Easy to use website

Easy to use website, quick delivery (including free & a wide range of options) & competitive pricing. Great selection of products. Always found them reliable & their website / app easy to navigate around

3 June 2026
Rated 5 out of 5 stars

SportsShoes are great when you know what you want

When buying the next version of a familiar Saucony running shoe, the hard work needing fitting and videos of running action did not need repeating. SportShoes were chosen because they offered a very reasonable price, alongside an established business model. The shoes duly turned up in good time, and are providing great service - just like the two previous pairs from Saucony.

6 May 2026
Rated 5 out of 5 stars

Having worked in customer support for…

Having worked in customer support for many years I wanted to call out the top quality customer service I received from Shabana Talab. From the outset communication was great, polite and straight to issue I had. I greatly appreciated the prompt resolution and follow up.

13 October 2026
Unprompted review

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