Had an unfortunate experience of buying faulty Leki poles which I needed to return. The customer experience through this frustrating time genuinely made me think alot of the sports shoes brand. I've b... See more
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Review summary
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Reviews shaping this summary
Ordered some Saucony trail shoes which came up much smaller than anticipated. Used their ZigZag returns via Evri for an exchange (£4.50). Shoes got misplaced by the courier, but after the 7 working da... See more
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Great website. Loads of great products, something to suit everyone. My purchase of Hoka Cliftons is fab. Lovely product. Fits well & so comfortable. Purchase was easy & delivery very quick & e... See more
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My recently purchased walking boots leaked after only a few weeks. Customer services were easy to contact by phone, and Abi dealt with the returns process rapidly and efficiently – a replacement pair... See more
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Company details
- #27 of 40 best companies in Running Shop
- #67 of 124 best companies in Activewear shop
Written by the company
SportsShoes.com, the UK's number 1 Run, Gym & Hike retailer. We specialise in footwear and apparel for beginner enthusiasts to elite level athletes. Our teams work tirelessly to make our customer experience better and better so people can choose the right shoes and apparel to achieve their fitness goals.
Contact info
SportsShoes.com, The Park, Jubilee Way, BD18 1QG, Bradford, United Kingdom
- +441274 530 530
- customerservice@sportsshoes.com
- www.sportsshoes.com
4.5
Excellent
107k reviews
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Good trainers, good customer service, poor delivery courier choice
Lovely, great trainers once they arrived. Would highly recommend for trails.
I would have given 5 stars, but unfortunately they had to send a replacement out due to Evri not delivering my original order. Once I raised the issue, customer service was great and a new order was re-sent with a different courier.
26 June 2026
Reply from SportsShoes.com
Hi, Becky!
Thank you for your review and for your kind words about the trainers and our Customer Service team.
We’re sorry for the inconvenience caused by the issues with your original delivery. While we always aim to provide a smooth delivery experience, unfortunately, there are occasions where delays or issues occur with the courier. We’re pleased that our team was able to assist and arrange a replacement with an alternative delivery service.
We hope you enjoy your new trail trainers and appreciate your recommendation. Thank you for choosing us, and we hope to welcome you back again soon.
Kind regards,
Kasia
Delivery faster than expected
Delivery faster than expected. Too soon to make comments on running shoes but they feel comfortable.
25 June 2026
Reply from SportsShoes.com
We're happy to hear your delivery was faster than expected! We hope you continue to enjoy the comfortable running shoes.
Why no discount
I think not applying partner discounts to sale goods even when price is over £95, does not make you feel valued as a customer.
26 June 2026
Reply from SportsShoes.com
Good morning, Martin,
Thank you for sharing your feedback with us. We sincerely apologise for any disappointment caused regarding the shipping charge and our previous response. The item you purchased is from a previous season’s collection, which unfortunately excludes it from all discounts and promotional offers. This includes partner discounts, benefits, and free shipping promotions, as clearly stated on our website.
We completely understand how this might be frustrating, and we’re sorry for any confusion this has caused. Thank you once again for your order and for taking the time to provide your feedback.
Kind regards,
Kasia
Great service
Great service. The fastest delivery I've ever had from a company. Really comfortable trainers. They are snug. Chose half a size up. May be should have had a whole size up but they are fine and will loosen up over the next few walks and runs.
26 June 2026
Reply from SportsShoes.com
We are so glad to hear you're happy with the fast delivery and comfortable trainers! We appreciate your feedback on the sizing and hope they become even more comfortable.
Repeat customer
Brilliant prices, great selection and quick delivery. I have bought several times from Sports shoes and it has always been a good experience. I used AI to narrow down the model based on terrain, preferred fit, foot fatigue pattern, then read reviews, and used a combo of the size suggestion on Sports shoes and AI to pick the right size. Absolutely bang on what I was looking for, at a really good price.
25 June 2026
Reply from SportsShoes.com
We are delighted to hear you consistently find brilliant prices, a great selection, and quick delivery. We appreciate you sharing your positive experience and are glad our sizing suggestions helped you find the perfect fit. Thank you for your continued support!
Ordered these sport shoes on Thursday…
Ordered these sport shoes on Thursday and received them next day, Friday. Really impressed.
26 June 2026
Reply from SportsShoes.com
We're so pleased your sport shoes arrived quickly! Thank you for your positive feedback.
Only used due to discount code
Garbage service I use them purely due to the fact I had a discount code, the delivery was fine this time and actually reached me but the shoe box was completely destroyed, so much so that one of the trainers wasn’t even in the box anymore and was squashed up. That was 3 days ago and the crease is still there lol garbage company avoid please
25 June 2026
Reply from SportsShoes.com
Good morning, Martyn,
We’re sorry to hear about the condition your order arrived in and apologise for the disappointment and inconvenience caused.
We understand how frustrating it must be to receive your trainers in this condition, particularly with the damage to the box and the impact this has had on the shoes. Whilst the box is there to protect the shoes, and an occasional damage in transit can occur, we appreciate that this can be frustrating.
Our Customer Service team is currently working on your query and will be in touch with you shortly to help resolve this for you.
Thank you for your patience while we look into this.
Kind regards,
Kasia
Couriers 😡
The sports shoes website is brilliant so no complaints there. Next day delivery 🤔 definitely not. I’m still waiting. The courier sent a message a few days ago but still haven’t delivered. Think you need to change your courier service before it effects your business.
26 June 2026
Reply from SportsShoes.com
Good morning, Miriam,
Thank you for your feedback, and I’m very sorry to hear that your recent experience hasn’t met your expectations – please accept my sincere apologies. I’ve checked your order and can confirm you chose express delivery. Our express service aims to deliver all orders placed before 5PM Monday to Friday within two working days. Your order was placed and dispatched on 25th June, so it should arrive by the end of today, 29th June. I understand that with the weekend in between, it may feel like a longer wait, but the second working day falls on Monday. I will personally monitor your order, and if it hasn’t arrived by the end of today, I will escalate this to the relevant team for a prompt resolution. Thank you for allowing us to clarify our delivery times, and please rest assured I’m keeping a close eye on this for you.
Kind regards,
Kasia
Exceptional service
I ordered the trainers for my son on a Thursday evening. They were dispatched that evening and arrived on the Saturday, well within the 48 hours. Excellent service, I will shop here again!
26 June 2026
Reply from SportsShoes.com
We are so glad to hear your son's trainers arrived quickly! We appreciate your kind words and look forward to serving you again.
Very quick delivery
Very quick delivery, and HR monitor was easy to set uop and works well.
26 June 2026
Reply from SportsShoes.com
We're glad your delivery was quick and the monitor was easy to set up and works well!
Pretty good value
Pretty good value, shows better deals when you shop around.
savings better at times
26 June 2026
Reply from SportsShoes.com
We appreciate your feedback. We are always working to offer competitive value.
Returns wildly expensive and don't…
Returns wildly expensive and don't refund shipping fee
13 June 2026
Reply from SportsShoes.com
Good morning, Claire,
Thank you for sharing your feedback. I’m truly sorry to hear that the return costs have caused you disappointment. We understand that return fees can impact your decision to shop with us. While we don’t offer free returns, we do provide the option to choose your own carrier for returns if you prefer not to use our return portal. This approach helps us keep our prices competitive, as we don’t increase product prices to cover return costs. Additionally, the return fee includes insurance, so if anything goes wrong during the return, we’re able to assist you. We strive to be fully transparent, and all this information, including the customer’s responsibility for return costs, is clearly stated on our website before you place an order. Since you have returned the full order, I have now processed a refund for your outbound shipping fee, which should appear in your account within the next few working days. We apologise for any disappointment this may cause; however, if you compare with many of our competitors, you’ll find that free returns are not commonly offered either.
Kind regards,
Kasia
Excellent customer service super…
Excellent customer service super proactive and fast exchange thank you beth o brien !
27 June 2026
Unprompted review
Reply from SportsShoes.com
We're so pleased you valued our proactive and fast exchange service. Thank you for your kind feedback.
Reply from SportsShoes.com
We're so pleased you valued our great service, price, and quick delivery!
Good customer service
My order was lost in the post I got in touch with the company and they promptly sent out another order for me! Great customer service. Thanks
17 June 2026
Reply from SportsShoes.com
We're so glad we could promptly resolve the issue with your order. Thank you for your kind words about our customer service!
Good price
Good price. Fast handled.Very fast and good service/communication when I had questions.
6 June 2026
Reply from SportsShoes.com
We're so pleased you valued our good price, fast handling, and excellent communication!
Arrived within 2days of ordering
Arrived within 2days of ordering. I know these trainers will be good because I previously bought my husband the same ones in a different colour and he really likes them
25 June 2026
Reply from SportsShoes.com
We're so glad to hear your order arrived quickly and that you're happy with your purchase! We appreciate your positive feedback.
Easy to use website and once I put my…
Easy to use website and once I put my order in it was clear when I should expect my trainers to be delivered. They were received when I expected and they are perfect.
23 June 2026
Reply from SportsShoes.com
We're so pleased you found our website easy to use and that your trainers arrived as expected and are perfect. Thank you for your positive feedback!
Reply from SportsShoes.com
Thanks for your 5-star review! We're glad you liked our quick delivery. We appreciate your support.
Reply from SportsShoes.com
We appreciate your kind feedback!
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