Had an unfortunate experience of buying faulty Leki poles which I needed to return. The customer experience through this frustrating time genuinely made me think alot of the sports shoes brand. I've b... See more
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Review summary
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Ordered some Saucony trail shoes which came up much smaller than anticipated. Used their ZigZag returns via Evri for an exchange (£4.50). Shoes got misplaced by the courier, but after the 7 working da... See more
Company replied
Great website. Loads of great products, something to suit everyone. My purchase of Hoka Cliftons is fab. Lovely product. Fits well & so comfortable. Purchase was easy & delivery very quick & e... See more
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My recently purchased walking boots leaked after only a few weeks. Customer services were easy to contact by phone, and Abi dealt with the returns process rapidly and efficiently – a replacement pair... See more
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Company details
- #27 of 40 best companies in Running Shop
- #67 of 124 best companies in Activewear shop
Written by the company
SportsShoes.com, the UK's number 1 Run, Gym & Hike retailer. We specialise in footwear and apparel for beginner enthusiasts to elite level athletes. Our teams work tirelessly to make our customer experience better and better so people can choose the right shoes and apparel to achieve their fitness goals.
Contact info
SportsShoes.com, The Park, Jubilee Way, BD18 1QG, Bradford, United Kingdom
- +441274 530 530
- customerservice@sportsshoes.com
- www.sportsshoes.com
4.5
Excellent
107k reviews
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Well the product was spot on but the…
Well the product was spot on but the delivery a nightmare don’t use evri there are useless I took time off work to get my delivery then 2 hours after it was due they said later which of course didn’t happen even don’t bother with them
25 June 2026
Reply from SportsShoes.com
Good morning, Neal,
Thank you for sharing your review, and we sincerely apologise for the delay you encountered with your delivery. We completely understand how frustrating it is to receive a delivery notification only for the delivery not to happen as expected. Although the delivery was within our express delivery estimated timeframe, we appreciate your frustration and are sorry for any inconvenience caused.
We are constantly working alongside our delivery partners to enhance reliability and minimise delays, and your feedback is invaluable in helping us identify areas for improvement. If you have had previous issues with Evri deliveries in your area, please be aware that we also offer delivery via Royal Mail. Should you wish to change your delivery carrier, please contact our customer service team immediately after placing your order, either through live chat or by calling 01274 530 530, Monday to Friday, between 9AM and 5PM, and they will be happy to arrange this for you at no additional cost.
We truly appreciate your patience and apologise again for any inconvenience caused.
Thank you once more for bringing this matter to our attention.
Kind regards,
Kasia
Reply from SportsShoes.com
We appreciate your kind feedback!
Reply from SportsShoes.com
Good morning, Carl,
Thank you for your feedback! I am truly sorry to hear that your order has not arrived yet - please accept our apologies. Whilst our couriers generally do have a high success delivery rate, we do appreciate that sometimes things can go wrong and understand the frustration. Do not worry, however, as I have passed your details to our delivery support team, who will be in touch with you shortly to have this resolved.
Please remember that our team is always ready to help, and you can always contact us directly before the review is posted regarding any issues with your delivery via live chat, by email at customerservice@sportsshoes.com, or by calling 01274 530 530. We truly appreciate your patience as we navigate through this process, and please rest assured, we will make this right!
Kind regards,
Kasia
Reply from SportsShoes.com
We appreciate your positive feedback. We are glad you valued our prompt delivery and product.
Waste of time
Waste of time, vitality rewards partner that exclude specific trainers - sports shoe company that doesn’t support runners.
26 June 2026
Unprompted review
Reply from SportsShoes.com
Good morning, Sarah,
We’re sorry to hear that you’ve been disappointed with the range of products available through the Vitality Rewards partnership. The Vitality range is continually growing, and we work closely with Vitality, who decide which products are featured, to update and expand the selection. Currently, our Vitality offering includes around 1,850 different running shoes, all current-season models. This is a significant increase compared to the previous Vitality partner, Runners Need, which offered about 300 shoes and did not stock Nike or Adidas, whereas we do include these brands in our Vitality range. We regularly refresh our stock to ensure we provide the latest and best options available.
If you can’t find the trainers you’re looking for, please contact our Customer Service team, who will be happy to suggest suitable alternatives and help you find the right pair. You can reach them via live chat, email at customerservice@sportsshoes.com, or by calling 01274 530530. Thank you for your feedback, and we hope to assist you in finding the perfect product.
Kind regards,
Kasia
Wrong colour sent
Wrong colour sent, needed sit for a charity run so they let me down. Would not order again online.
24 June 2026
Reply from SportsShoes.com
Good morning, Lee,
Thank you for your feedback. I am very sorry to hear that you received the wrong colour item – please accept our sincere apologies. All our stock is carefully checked before leaving our warehouse, so I am sorry we missed the mark this time, especially as the item was needed for a charity run. Our customer service team has contacted you with a free return label to send the incorrect item back. If you would like to proceed, please reply to their email, and they will be happy to guide you through the next steps. Once again, we truly apologise for any inconvenience this has caused.
Kind regards,
Kasia
The customer service was excellent
The customer service was excellent. Rebecca dealt with return and fast delivery. Much appreciated.
22 June 2026
Unprompted review
Reply from SportsShoes.com
We're so pleased you valued our excellent customer service and fast delivery. We appreciate your feedback!
Great customer service
My parcel wasn’t felt by evri on next day delivery I waited a week as soon as I contacted sports shoes they had a replacement sent out to me. Great customer service.
24 June 2026
Reply from SportsShoes.com
We're glad we could quickly resolve the delivery issue and get a replacement sent out to you. Thank you for your patience and kind words.
Found a pair of Nike's for my mother…
Found a pair of Nike's for my mother and they fit well
23 June 2026
Reply from SportsShoes.com
Hi, Eric!
Thank you for your review. We’re pleased to hear you found a pair of Nike trainers for your mother and that they fit well.
We hope she enjoys wearing them, and we appreciate you choosing us for your purchase. We look forward to helping you again in the future.
Kind regards,
Kasia
Reply from SportsShoes.com
We're glad our shoes arrived on time, well-packed, and of good quality.
NO return slip
I ordered a pair of Brooks Ghost trail AW26 running shoes.i received a pair of Brooks Cascadia 18 trail running shoes.these running shoes do not feature in the online catalogue.The ghost trail retail at £135 pounds
can't fined the price for the cascadia what are they hiding.seems to me they just send anything out just to get a sale.NOT EVEN A RETURN SLIP seems to me they are pulling a fast one do not order from the company Just to add I have found the price of the Brooks cascade 18 trail running shoe on the Brooks site they are £94 a pair so these robbing scumbags
have made £41 . by scamming .
17 June 2026
Unprompted review
Reply from SportsShoes.com
Good morning,
We’re sorry to hear about the issue with your order and apologise for the inconvenience caused.
We’d like the opportunity to look into this for you and resolve this as quickly as possible. Please contact our Customer Service team, who will be able to advise you on the next steps and help arrange a suitable resolution.
If you placed the order with us, our team will be able to locate your details using the email address, postcode, and date the order was placed.
You can contact us via live chat, email us at customerservice@sportsshoes.com, or call us on 01274 530530.
We look forward to hearing from you and getting this sorted.
Kind regards,
Kasia
I had an issue with a delayed delivery
I had an issue with a delayed delivery, Holly and Somia handled my query quickly and effectively
Given the speedy resolution I’d recommend this business and the customer service team - as an added bonus I did not need to sit in a queue when I called them
May need to look at their courier
25 June 2026
Unprompted review
Reply from SportsShoes.com
We're glad our team could quickly and effectively resolve your delivery issue. We appreciate your recommendation and feedback regarding the courier service. Thank you!
Great price, great service
Had awful problem with callus on soles of feet. AI search suggested pair of Inov8 Roclite Max GORE-TEX Men's Trail Shoes (Wide Fit) and possible stockists. I got pair at virtually half price to anything I could see elsewhere.
I ordered larger size, as informed to do, but they were still just a bit neat and had to return them. A kind customer service assistant kept me right with the returns process. (I was amazed to see you get up to 100 days to exchange.) I was even more impressed when the new shoes arrived two days after sending originals back. (If ordering these for yourself, I'd get at least one full size larger than your normal.)
All in all great service, great price and only wish I'd heard of the firm sooner.
26 June 2026
Unprompted review
Reply from SportsShoes.com
We are delighted to hear about your positive experience with finding the right shoes for your needs. It's wonderful that our customer service team could assist you with the return process and that your replacement arrived so quickly. We appreciate you sharing your feedback and are pleased you discovered us.
Great customer service
Great customer service, highly recommend this company and will no doubt be a repeat customer. I was let down by Evri, who failed to attempt to deliver my first parcel. A few emails with customer service team who organized another pair of trainers to be sent by another courier.
24 June 2026
Reply from SportsShoes.com
We're so glad to hear our customer service team could resolve the delivery issue and ensure you received your trainers. Thank you for your kind words and continued support!
Reply from SportsShoes.com
We appreciate your positive feedback!
Excellent customer service
My recently purchased walking boots leaked after only a few weeks. Customer services were easy to contact by phone, and Abi dealt with the returns process rapidly and efficiently – a replacement pair of boots was dispatched within 4 days of contact. Sportshoes and Abi have been excellent; they'll be my next port of call next time I need some kit.
16 June 2026
Reply from SportsShoes.com
We're genuinely sorry to hear your boots leaked, but we're glad our customer service team could resolve this issue quickly. We appreciate your kind words and look forward to assisting you again.
Excellent service
Excellent service, I thought I'd ordered the wide version of the boot, but hadn't, the return process and replacement was swift and painless, Somia from their support team contacted me to ensure I got the right boots.
So refreshing for a company to have this level of after care and not just when making purchases.
Thanks everyone especially Somia.
26 June 2026
Unprompted review
Reply from SportsShoes.com
We're so pleased to hear you had such an excellent experience with our service. It's wonderful that the return and replacement process was swift and painless. We're glad we could ensure you received the correct boots and appreciate your kind words about our aftercare. Thank you for your feedback!
Prompt delivery as promised .
Prompt delivery as promised .
Unfortunately when i opened box to inspect my purchase I noticed right away that one of the trainers had a defect on the front beside rubber toecap .
As this my third pair of these trainers which have been well used without any issues in the hills .
I proceed to inform supplier and put wheels in motion to replace above.
This took me a little longer to achieve as I am a bit slow with electronics.
But no problem there as customer service kept in touch with prompts asking how I was progressing.
And with a little participation on my part ie photos & information etc I manage to get there In the end .
Within 10 days I had my replacement trainers .
Cannot sing the praises of all in SportsShoes customer services enough .
10 out of 10
24 June 2026
Reply from SportsShoes.com
We are so pleased to hear that we were able to resolve the issue with your trainers efficiently. It's wonderful to know that our customer service team provided excellent support throughout the replacement process. Thank you for your kind words and for choosing us!
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