Had an unfortunate experience of buying faulty Leki poles which I needed to return. The customer experience through this frustrating time genuinely made me think alot of the sports shoes brand. I've b... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ordered some Saucony trail shoes which came up much smaller than anticipated. Used their ZigZag returns via Evri for an exchange (£4.50). Shoes got misplaced by the courier, but after the 7 working da... See more
Company replied
Great website. Loads of great products, something to suit everyone. My purchase of Hoka Cliftons is fab. Lovely product. Fits well & so comfortable. Purchase was easy & delivery very quick & e... See more
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My recently purchased walking boots leaked after only a few weeks. Customer services were easy to contact by phone, and Abi dealt with the returns process rapidly and efficiently – a replacement pair... See more
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Company details
- #27 of 40 best companies in Running Shop
- #67 of 124 best companies in Activewear shop
Written by the company
SportsShoes.com, the UK's number 1 Run, Gym & Hike retailer. We specialise in footwear and apparel for beginner enthusiasts to elite level athletes. Our teams work tirelessly to make our customer experience better and better so people can choose the right shoes and apparel to achieve their fitness goals.
Contact info
SportsShoes.com, The Park, Jubilee Way, BD18 1QG, Bradford, United Kingdom
- +441274 530 530
- customerservice@sportsshoes.com
- www.sportsshoes.com
4.5
Excellent
107k reviews
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Easy to use website
Easy to use website, lots of choice at very reasonable prices. Parcel was delivered promptly. Great service.
24 June 2026
Reply from SportsShoes.com
We're so glad you found our website easy to use, with great choices and reasonable prices. We appreciate your kind words about our prompt delivery and service!
Awful
Awful lack of service when Evri managed to lose my order in transit. Just got stuck in a ridiculous loop.
7 June 2026
Unprompted review
Reply from SportsShoes.com
Good morning, Sean,
Thank you for your feedback! I am truly sorry to hear that your order has not arrived yet - please accept our apologies. Whilst our couriers generally do have a high success delivery rate, we do appreciate that sometimes things can go wrong and understand the frustration. Do not worry, however, as I have passed your details to our delivery support team, who will be in touch with you shortly to have this resolved. We truly appreciate your patience as we navigate through this process, and please rest assured, we will make this right!
Kind regards,
Kasia
Shoes successfully exchanged following courier issue
Ordered some Saucony trail shoes which came up much smaller than anticipated. Used their ZigZag returns via Evri for an exchange (£4.50). Shoes got misplaced by the courier, but after the 7 working days elapsed Scarlett, who I had spoken with on the online chat, emailed to say she would honour the exchange. I now have some shoes I’m really happy with and would not hesitate to order from here again. Will be avoiding Evri though!
24 June 2026
Reply from SportsShoes.com
We appreciate you sharing your experience. We are truly sorry for the issues you faced with the sizing and the courier service. We are glad we could resolve this for you and that you are happy with your new shoes. Your feedback is valuable.
Bit of a fail
Bit of a fail. Ordered some shoes which were left in my bin by the courier and either stolen or collected by the council. Lengthy investigation eventually led to a replacement being sent...and the same thing happened! Another lengthy investigation and I decided to opt for a refund - which was then subject to an 'internal error' and still hasn't been actioned.
25 June 2026
Unprompted review
Reply from SportsShoes.com
Good morning, Ollie,
Thank you for your feedback. I am very sorry to learn that neither of your parcels has been received – please accept our sincerest apologies. Although our couriers generally have a high delivery success rate, we understand that problems can arise and recognize the frustration this causes, especially when it happens with both deliveries. I have investigated this and can confirm that your refund has been processed and should reach you shortly. We sincerely apologise for any inconvenience this has caused.
Kind regards,
Kasia
Reply from SportsShoes.com
We're glad you enjoyed your experience. We appreciate your positive feedback.
Good website with prompt despatch
Good website with prompt despatch. Unfortunately let down by the courier EVRI losing the first and replacement parcels. Abi in customer services was excellent with each report of Evri losing the parcels. Abi again promptly dispatching a 3rd pair, but with Royal Mail
26 June 2026
Unprompted review
Reply from SportsShoes.com
We appreciate you sharing your experience. We are truly sorry to hear about the delivery issues. We are pleased our team was able to assist you and arrange a new delivery method.
Faulty product...turned into a great service experience
Had an unfortunate experience of buying faulty Leki poles which I needed to return. The customer experience through this frustrating time genuinely made me think alot of the sports shoes brand. I've been buying from them for ages and the time I needed proper support to help they delivered. In particular shout out to Beth oBrian and Chloe who helped sort this out and were super Friendly
25 June 2026
Unprompted review
Reply from SportsShoes.com
We appreciate you sharing your experience. We are glad our team was super helpful and friendly in assisting with your return. Thank you for your continued support and positive feedback.
The package was delivered within stated…
The package was delivered within stated delivery time, arrived in good condition and was taken in by a neighbour.
The shoes are great, a perfect fit an already had 3 runs out.
Cheers
19 June 2026
Reply from SportsShoes.com
We're so glad to hear your package arrived safely and on time! Thank you for your wonderful feedback.
Great site, great service
Great site, great service.
Been using SportsShoes for a long time. My preferred site for training shoes.
Quick efficient website and quick efficient delivery.
I recommend to all.
24 June 2026
Reply from SportsShoes.com
We're so pleased to hear you've had such a positive experience with us over time! We appreciate your kind words about our site, service, and delivery.
Very positive experience
The online purchase was easy enough to do, the delivery service was quick and effective, and the item bought satisfies all stated requisites.
I particularly applaude the the fact that the company used a Premium Home Delivery service: I had previous deliveries with the same company but the vendors used a regular delivery service package, and the deliveries were most of the time delayed, or undelivered.
So, all in all, a very positive experience.
5 June 2026
Reply from SportsShoes.com
We are so pleased to hear about your positive experience with your recent online purchase. We're glad the delivery was quick and effective, and that the item met your expectations. We appreciate your feedback regarding the Premium Home Delivery service.
So happy
So happy . Unbelievable express and fast delivery shoes come in next day in the morning wow !!!! Guys you will be my only sport shoes online shop!!!
Highly recommend for everyone.
24 June 2026
Reply from SportsShoes.com
We are so happy to hear about your amazing experience with our express delivery! We appreciate you choosing us as your go-to sports shoe shop.
Reply from SportsShoes.com
We appreciate your continued support!
Reply from SportsShoes.com
We're glad to hear your delivery was on time and undamaged. Thank you for your feedback!
Not happy with the delivery… morethan…
Not happy with the delivery… morethan 48hours still waiting until now… ordered on Monday 22nd June 2026…supposed to be a birthday present today but nowhere close to delivery yet!!!!!!!!!!
23 June 2026
Reply from SportsShoes.com
Good afternoon, Mark,
Thank you for sharing your concerns. I’m very sorry to hear that your order hasn’t arrived yet—please accept our sincere apologies. While our couriers usually deliver successfully, we understand how frustrating delays can be. Rest assured, I have forwarded your details to our delivery support team, who will contact you shortly to resolve this issue. Remember, our team is always here to assist you, and you can reach out to us anytime before leaving a review via live chat, email at customerservice@sportsshoes.com, or by calling 01274 530 530. We truly appreciate your patience and will do everything we can to make this right.
Kind regards,
Kasia
My parcel was lost
My parcel was lost. I rang up customer services. They sorted it out straight away. No messing around. Full refund. Shout out to Ryan. Legend
26 June 2026
Unprompted review
Reply from SportsShoes.com
We're so glad we could quickly resolve the issue with your lost parcel and provide a full refund. We appreciate your kind words!
Swift delivery
24 June 2026
Reply from SportsShoes.com
Hi, Jeffrey!
Thank you for taking the time to leave your review. We’re pleased to hear your order arrived swiftly and that you had a positive delivery experience.
We appreciate your feedback and hope you enjoy your purchase. We look forward to welcoming you back again soon.
Kind regards,
Kasia
Brilliant service
Ordered my new running shoes before midday and received them less than 24 hours later - brilliant service!
The shoes (womens Gel Nimbus 27 Tokyo) are waiting for the heatwave to pass before having their first long run but they feel fantastic.
24 June 2026
Reply from SportsShoes.com
We are so happy to hear you received your new running shoes so quickly! We hope you enjoy your Gel Nimbus 27 Tokyo once the heatwave passes. Thank you for your kind words!
Reply from SportsShoes.com
We're glad your ordering and delivery were efficient!
Avoid - both orders never arrived.
Placed order, first delivery never happened due to Evri losing order. Replacement order made and it too was lost. Have now cancelled order and requested refund. This is not how to run an online shop. I will not be using Sportshoes.com again
23 June 2026
Reply from SportsShoes.com
Good afternoon, D Wilson,
We’re very sorry to hear about your experience and apologise for the frustration and disappointment caused. We completely understand how unacceptable it is to have two orders fail to arrive, and we’re sorry that this has affected your confidence in shopping with us.
Your refund has now been processed, and we hope this reaches you shortly. While delivery issues are fortunately rare, we appreciate how disappointing this situation has been, especially after the replacement order was also unsuccessful.
We are continually working with our delivery partners to improve reliability and reduce delays, and your feedback helps us highlight where improvements are needed. If you've experienced issues with Evri deliveries in your area previously, please note that we also offer deliveries via Royal Mail. If you would like to request the carrier change, please get in touch with our customer service team right after you've placed your order either via live chat or by calling 01274 530 530, Monday-Friday, between 9AM - 5PM and they'll be able to swap this for you at no extra cost.
Thank you for taking the time to share your feedback, and we’re sorry we let you down on this occasion.
Kind regards,
Kasia
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