Staples Canada Reviews 826

Purchased a laptop sleeve online for pickup at the 2014 Aurora Blvd store in Regina. Their site said they had 5 in stock. Revcieved an email confirmation of the purchase which said wait for the email that will come when it's ready for pickup. Waited for 24 hours, callled the store, had to give the order information twice to 2 different people. After 10 minutes they told me the order was cancelled. Reason? None in stock. I received no notification the order had been cancelled. They just said "must have been a glitch" - no apology. I've found the store to be quite disorganized and the staff I've dealt with seem to not really want to be there. Not going back.

Staples doesn’t care at all about their customers - they just take your money and afterwards you’re on your own if there are any problems. They shouldn’t be allowed to offer online ordering because theirs is so in the dark ages, and the customer service needed to address the issues that arise from that doesn’t exist even for basics like trying to confirm your order, change your order, actually receive your order, or refund your order. This goes for both consumer and corporate (Preferred), both of which I’ve had ridiculously bad experiences with now. Never again. Staples needs to take a lesson from the professionals out there like Home Depot, IKEA, Amazon, and others who are typically a joy to deal with by comparison - their systems, their policies, and their people.

I've had it nearly a month (in a vented storage room away from people and pets) and it STILL STINKS as bad as the day it arrived. Not even cedar chips would draw it out. I don't know what they treated it with, but I would not trust anyone around it, especially children, the elderly, or pets (so much for a kid's dresser). I'm disposing of it after I report the company to the proper regulators. This is unsafe, and they shouldn't be allowed to import such terrible products. Stay away very dangeres!!!

At one location in THORNHILL, Ontario where I went to do laminating I was told they only do it online!! Clearly a language barrier.
At another store in THORNHILL I had to wait for the only employee who could help me get started on scanning documents to be sent to sn email. No other employee knew how to do it. After 20 minutes I left, went to the library down the street and a librarian helped me - it was free!

staples sucks. There online ordering system is misleading, confusing and time-wastey, the prints takeFOREVER to arrive even though it looks like your ordering for the same day and the prices are not that good. Also the customer service when you try to make things better is slow and pretty terrible. possible bot. may as well order directly from canva, won't be using this service ever again.

Tried to drop off a package for FedEx at the Chatham, Ontario location , as I had before, with the exact same contents, and they refused to take it this time. Told me to drive across town and hope that they would take it. Thank goodness they did as it's very time sensitive.

Husband and kids were in the car, finishing up some lunch, before we were to go in and buy new tech for school. Wouldn't even consider it now. Will never spend a dime with this franchise ever again. Thousands were dropped right next door. Play stupid games, win stupid prizes

Accepted order then called to say the "on sale" items were not available.

No foreign credit cards?!?

Ridiculous - trying to print out and pick up a few pages. You go all the way through the process and on the last page they tell you they don’t accept US credit cards - Canadian only.

The people at Staples, North Battleford are wonderful. I bought the Teck easy program. Elisha and his assitant , whose name i am sorry I can't remember, made the process easy and made sure I knew that if I had trouble with the installation for any reason, to comback with my computer, and they would help me.

Staples Welland Ontario copy Centre is GREAT...Adriana at the Centre did a SUPER Job and got me what I needed also showing lots of smiles and a willingness to be of service...GREAT job...even trimmed my laminated cards...keep up the super customer service Adriana....you ROCK...all the best...Terry

Extremely rude employee who obviously doesn't like her job. It took a very long time to bind 3 booklets made of 50 pages each. While I was waiting for the job to be completed, she was continually talking in a different language with her co worker and checking her phone. I complained that she took too long and she replied sarcastically "Thank you for your compliment".
Total unacceptable attitude!
This was the store on St.James, Winnipeg, Manitoba

I went to the Staples in St Catharines to get a 2m Apple USB-C to USB-C cable. For anti-theft they only had the product card on the rack and I needed to go to the cash to hand the card for the cable. There were plenty of product cards on the rack, yet when I took the card to the cash to get one, there were none in stock. I asked why they would have plenty of product cards on the rack but none in stock. I was told it was a management decision, because empty shelves look bad. What is worse, an empty shelf, or making a customer wait in line at the cashier, with a product card from the rack, only to be told that they don’t have any? This is the last time I will go to this store. I believe in buying local, but a management decision means I will order online from Apple.

STICKERS AND BUSINESS CARDS
I went to Staples in Surrey and spoke with an employee about printing stickers. Initially, she confirmed they could print them on the same day as long as I placed the order promptly due to quick processing times. However, when I tried to submit the file, she was unsure how to arrange multiple logos on one page. This led me to return later with a finalized file.
In addition to the stickers, I also ordered 100 business cards. I entrusted the employee to handle the order to ensure the correct formatting, as I was concerned about potential errors if I did it online. She assured me the cards would be ready in 5-7 days and that I'd receive an email notification.
After six days without receiving any email, I returned to the store. To my surprise, another employee informed me they do not print stickers and had not processed my business card order. They requested I resubmit the file, which would mean another 5-7 day wait – too late for my needs. Frustrated, I had to cancel the order and request a refund.
To add to the disappointment, it took over half an hour for them to locate my order and process the refund. This entire experience was incredibly frustrating, and based on this, I would not recommend using Staples for any services.

Drag and pride is flaunted on their social media.

Was looking to get a quick lamination done. I was third in line with two girls working the counter. One gentleman was already served and waiting for his stuff and the second guy was finally served by the 2nd girl (who just got back from lunch). I was suppose to be next but this woman walked in and went to the side counter where the second girl had just finished up with the previous customer. She looked at me and then at the woman and proceeded to serve the woman even though she knew I was still waiting to be served. She kept avoiding eye contact with me because she knew i was pissed!
Along come the meely mouthed manager with another customer and he tried to get her taken care of before me. The girl that was now free asked the customer to wait and came over to serve me....thank God! I can understand why the staff are the way they are when the manager doesn't know any better himself! Not to mention the fact that the store inventory on the shelves was a mess, there was only one i-pad on display, pricing was missing from many of the items and displays were half built with pieces sitting on the floor. Nice job Store 433 - Rymal Rd. Hamilton!!!!!

I bought a Dymo labeller which worked well the first time. Two months later when I tried it again, it won't work at all. Took it back to Staples and they said the 30 day return period had expired. The clerk was quite rude and unfriendly. I think Staples needs to rethink their return policy on items that are not used a lot.

In April 2024 I went to Staples and bought a Brother Printer. I was looking forward to using it as it had great reviews. It also helped that it was on sale too. Once I was about to pay for the printer, I was asked for about buying an extended warranty. Which I agreed to and paid for it. I was not told how it works and what is required to make a claim or their return police.

I brought home the printer, set it up and it worked. Got rid of the box about 2 weeks later for recycling, my fault completely. I didn't read the fine print on the receipt regarding the box.

Anyway, after 2 weeks of periodically using the printer, I tried to use the printer and it would suddenly trip the breaker in the office. I tried to plug it into other outlets, it would still trip the breaker and not even turn on after awhile. Obviously a faulty machine.

I called Staples in Burlington and they told me they can't do anything unless I had the original box. Of course I threw it out. The manager at the Burlington Staples basically said call Brother and deal with them.

So I called Brother, and they were more than useless. They said they can't fix anything and to deal with the Staples store again. I call Staples Burlington again and they told me they can't do anything. Not even offer a refund on the extended warranty or anything. More than useless too. So frustrating.

This experience was absolutely atrocious and I will never shop at a Staples again and tell anyone willing to listen to not even both shopping at Staples too.

Word to the wise, don't buy an extended warranty or anything for that matter until you read the fine print. So I am now out almost $300 because of throwing out a simple box which held a defective piece of equipment that no one was willing to take responsibility for.

This is unacceptable for a business who apparently strives to serve you better.

Buyer beware! Don't deal with Staples in Burlington.

Staples Canada Stouffville Location. Worst customer service in photo printing and the Store Manager. The older man. He doesnot know how to talk to customers, always talk with an attitude, me personally and today I witness for another person.
He literary barks at people. When we went to take passport photo he said to my kid who is 7 , if you dont stay as I said I am taking a photo and it will reject and I am, not responsible. This man should not be taking photos of kids. Then he have not stamp on the back of the photo so I had to go to the service Canada and return again for stamp. Worst place ever. Apart from that they charge $2.99 service fee for even a little photo copy. Unbelievable.

Waiting for my Staples order.
On Thursday the driver allegedly tried to make a delivery but the business was closed. Interesting given than I was in my office with the window overlooking the front door and I didn’t see a delivery truck all day, nor did the doorbell ring.
Customer service was asked to reschedule for Monday since we are legitimately closed on Fridays. They made a Friday delivery attempt anyway.
On Sunday a nearby fire knocked out power to our building so Monday morning we put a note on the door. The front steps were also covered in “do not cross” tape. But allegedly the driver attempted delivery, somehow not noticing the note or the caution tape. Customer service was asked to redirect the package to the building next door.
On Tuesday I got another report that they couldn’t deliver because of a fire and sent me a picture of the note I’d taped to the door the day before. On the building they weren’t supposed to be delivering to. Making no attempt to go to the alternate address they’d been given.

So apparently their drivers claim businesses are closed when they don’t feel like making a delivery attempt and customer service Ignore’s anything you tell them.

I went to buy a computer chair at Store 171 in Sault Ste. Marie. There were two display models of the same chair on display at a decent price. When I decided to make the purchase, they tried to give a downgrade of the chair for the price on the display of the upgraded version. I advised that I wanted the chair for the display price. They said we can't do that. I spoke to a manager the next day who was rude when I expressed that I did not like being deceived. She politely dismissed me rather than dealing with the issue. I will never shop at Staples again. Best Buy always has wonderful Customer Service.