Now a days its really hard to trust a shop and to purchase online or whether the website or store is legit, but when suddenly found this status group I couldn't believe my order arrived so fast and Th... See more
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See what reviewers are saying
I needed to schedule a delivery a week after my purchase and the store was so very helpful. They stored the watch and made sure it was posted to arrive exactly when I wanted it. Exceedingly helpful an... See more
Ordered a Orient chronograph solar watch on Thursday evening. After placing the order I realised I had forgotten to order the link removal kit. I email Status Friday morning, thinking I had left it to... See more
Update Jordan has very patiently taken ownership of the matter and provided detailed explanation of what went wrong and also offered a new strap free of charge to resolve the issues with the St... See more
Company replied
Company details
- #49 of 111 best companies in Jeweller
- #17 of 31 best companies in Jewellery Repair Service
- #21 of 50 best companies in Sunglasses shop
- #17 of 27 best companies in Watch repair shop
- #51 of 127 best companies in Watch shop
Written by the company
Designer watches, sunglasses, and jewellery store featuring world renowned brands. Discover our bespoke service and create your dream jewellery from our lab-grown diamonds and precious metals. Find brands such as Ray-Ban, Oakley, Bulova, Orient, Swarovski, Disney, and many more! Physical store location in Horsham, West Sussex. Jewellery workshop in Hatton Gardens, London.
Contact info
Status Group, 4 Park Place, RH12 1DG, Horsham, United Kingdom
- 01403900742
- info@statusgroup.com
- www.statusgroup.com
4.8
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Very prompt service
1 July 2024
Completely different watch
I ordered this gift for my husband for Father’s Day and I haven’t opened it since it arrived and I wish I did and checked everything this morning. I open my package to get it ready to give it to him and it’s a completely different watch. It’s a ladies watch Gucci instead of men’s Gucci watch, so disgraceful to know how you pack your items with checking the product code is complete different and also I’ve bought this on finance with KLARNA also I really need help to exchange it
31 May 2024
Reply from Status Group
Hi Gulistan,
Greatest apologies to hear you received the wrong model. I believe the packing team mixed your order with another customers meaning that customer received your watch, they also wrote us a 1-star review.
Our packing process is rigorous, we check the watch and put into the correct box before placing onto the correct customer packing slip. However, we are only human and very rarely a mistake can happen, would argue ‘disgraceful’ is a bit of a harsh term.
Never the less, we’ll get this resolved for you right away and have already sent you an email containing instructions on organising a free collection of the watch you received, we’ll dispatch the correct model right away.
Apologies again for the error.
Best Regards
WatchStatus Support
info@watchstatus.co.uk
Easy purchase will definitely purchase…
Easy purchase will definitely purchase another item in the future
5 June 2024
WRONG WATCH!
Got an email to say the £600 watch I purchased had a broken clasp to wait for a new one to come into stock, got the new watch, WRONG WATCH! Ignored on emails, spoke on Webchat, ZERO customer service! Told me to send it back for a refund! I also think the watch is NOT AUTHENTIC !
31 May 2024
Reply from Status Group
Dear Georgia,
Your order was due to be dispatched on 29th May however due to the watch failing our inspection prior to dispatch, we had to wait to send a replacement on the 31st May. For this small delay, we offered a £50 goodwill gesture.
As you mentioned, we did make a mistake our end and dispatched the incorrect model, something that certainly doesn’t happen often as we do have a rigorous dispatch process. For that we are very apologetic and have organised a free collection of your watch. You have opted for a full refund which will be processed immediately for you.
We haven’t received any further correspondence since the last point of contact when you requested to wait for a replacement. You received the watch today (3rd June) and messaged on live chat, which we instantly responded to.
The watch you received is genuine and was sourced as clearance stock from a UK authorised retailer. We aren’t sure why you have made this judgement, it arrived brand new in its official packaging.
Again, greatest apologies for the inconvenience this has caused you.
Kind Regards
WatchStatus Support
info@watchstatus.co.uk
1st class customer service
Great communication, 1st class customer service easily recommended watchstatus and will definitely use them again.
29 May 2024
Customer Service amazing
Customer Service amazing. There was an issue with the watch going missing between dispatch and arrival at Royal Mail. They responded to my email straight away and another watch sent immediately and received next day.
2 April 2024
Waiting for the sun!
All went very smoothly from online ordering to Royal Mail delivery. Just need the sun now to wear the lovely sunglasses!🕶️
4 April 2024
Brilliant customer service
Brilliant customer service. Fast and helpful.
Second time I'm back to buy more watches.
So easy to chose and buy with a good range for different personalities and ages and price ranges.
Thank you.
22 March 2024
Unprompted review
Very impressed!
Great price, speedy delivery, great communications, would highly recommend.
4 March 2024
Order received quickly
Order received quickly, excellent communication, great product, very pleased.💯 Recommend
9 February 2024
Unprompted review
Order received in perfect packaging and…
Order received in perfect packaging and within a reasonable timescale.
Not quite next working day but not an issue as there was no additional cost involved ! This also may be the carriers issue not yours.
29 January 2024
First class service
Excellent company to deal with. Watch arrived quickly and well packaged. Genuine manufacturer's product and working perfectly. Very happy customer indeed.
Will seriously consider their website again in the future when I need a new watch.
26 January 2024
Unprompted review
Great communication
Great communication, great price on the watch, very impressed with service.
5 January 2024
Amazing price watch was stunning and…
Amazing price watch was stunning and super fast delivery
8 January 2024
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