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Staysure Travel Insurance Reviews 

545,202
•
TrustScore 4.5 out of 5

4.7

Travel Insurance Company
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Review summary

Created with AI, based on recent reviews

Considering 63,677 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly supportive, knowledgeable and friendly staff members who make purchasing insurance policies smooth and reassuring over the phone. People also find the digital platform simple to navigate and truly appreciate securing reasonable, budget-friendly quotes for all their upcoming travel needs. However, some customers also noted that renewal costs can sometimes increase significantly year over year or that online application forms are difficult to complete. A few other people also experienced frustrating wait times on calls or unhelpful responses when trying to make urgent policy changes.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, describing them as extremely helpful, knowledgeable, and... See more

User experience

Customers consistently note positive experiences with user experience, highlighting that the platform is easy... See more

Price

Users describe positive interactions with price, highlighting competitive rates and reasonable costs for... See more

Customer service

People report positive experiences with customer service, praising staff for being helpful, polite, and... See more

Service

Consumers find service to be positive, highlighting polite and efficient advisors who make arranging travel... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Not been abroad for 8 years and things have changed. I've had a detached retina and been diagnosed with ADHD in this time and duly hesitant that these things could be a red rag to bull for companies t... See more

Rated 5 out of 5 stars

We like the website - it's easy to navigate and logical and takes you back to the main pages after entering other information. We bought comprehensive coz it's vewry good cover and good value for mone... See more

Rated 5 out of 5 stars

I've used staysure insurance for travel last few trips, website so easy and straightforward to use, and staff are very helpful if they call you regarding a policy you looked at. I'll truly recommend t... See more

Rated 5 out of 5 stars

I phoned up customer services yesterday morning after having to declare a few medical parts to my family insurance. The man I spoke to was so helpful and guided me through the whole process. Patient w... See more

Company details

  1. #23 of 67 best companies in Travel Insurance Company
  2. #81 of 227 best companies in Insurance agency
  3. #37 of 140 best companies in Insurance company

About Staysure Travel Insurance

Written by the company

Staysure is an award-winning UK travel insurance provider specialising in cover for pre-existing medical conditions and all ages. Our travel cover includes emergency medical expenses, cancellation, lost baggage, travel delays, repatriation and more, with optional add-ons for cruises, winter sports, gadgets and excess waiver. Getting a quote is simple online or over the phone: just tell us about your trip, complete your medical screening and choose your policy level (subject to acceptance).

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Refer A Friend

Staysure Travel Insurance - Dream Big

Written by the company

UK's most trusted travel insurer
Based on most 5 star Trustpilot reviews of any travel insurance provider.
Pre-existing medical condition cover
We cover most pre-existing conditions including diabetes, high blood pressure and arthritis.
Flexible cover options to cover you
Choose from Single Trip and Annual Multi-Trip cover, and tailor your policy to suit your holiday plans.
24 hour medical emergency helpline
Have help at hand at any time of the day, anywhere in the world.
Medical emergency cover
Be covered for medical emergencies and repatriation.
Refer a friend
Get a £10 Love2Shop gift card for every friend you refer (as long as they don't cancel within 60 days), and we’ll give them up to 20% off their first policy. Their discount doesn't apply to the extra cost of covering medical conditions or optional add-ons. What’s not to love?

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

545k reviews

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4.7

All reviews

(545,202)

60,868 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Very easy to apply on line

Very easy to apply on line. Form was completed without any problems. Acceptable quote for both my husband and I.
Confirmation was e-mailed very quickly.
Excellent.

17 August 2026
Rated 1 out of 5 stars

Agent helpful and sought further advice…

Agent helpful and sought further advice on particular questions

8 August 2026
Staysure Travel Insurance logo

Reply from Staysure Travel Insurance

Dear Susie,

Thank you for taking the time to leave your review.

Although you have provided us with positive feedback, you have given us a rating of only 1 star out of 5. Just so you know, you are able to edit your review if this was unintentional.

However, should this be correct we would love to hear your feedback on how you feel we can improve. Simply contact us via info@staysure.co.uk and we will be happy to help.

Thank you for choosing Staysure!

Kind Regards
Michelle

Rated 4 out of 5 stars

travel

claims enyually paid out, or at least a large potion of a big clam. hence i ha renewd with them again

11 August 2026
Rated 4 out of 5 stars

Excellent...ALMOST 5 stars

I have found that Staysure Insurance cover is thorough, their salesperson empathic and the company rightly highly regarded.
However, the medical screening took a very long time, hence the loss of one star. They had a record of a previous screening from just 4 months ago, I explained that there were no changes since then, but the whole process has to be repeated in full. My telephone call lasted one hour and 24 minutes...yes, really.
In every other regard, the information and service were fine, and the cover is very comprehensive. So, with the one, time-consuming ,medical screening inflexibility aside...I am very pleased with the cover and cost, as a repeat customer.

18 August 2026

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