Not been abroad for 8 years and things have changed. I've had a detached retina and been diagnosed with ADHD in this time and duly hesitant that these things could be a red rag to bull for companies t... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We like the website - it's easy to navigate and logical and takes you back to the main pages after entering other information. We bought comprehensive coz it's vewry good cover and good value for mone... See more
I've used staysure insurance for travel last few trips, website so easy and straightforward to use, and staff are very helpful if they call you regarding a policy you looked at. I'll truly recommend t... See more
I phoned up customer services yesterday morning after having to declare a few medical parts to my family insurance. The man I spoke to was so helpful and guided me through the whole process. Patient w... See more
Company details
- #23 of 67 best companies in Travel Insurance Company
- #81 of 227 best companies in Insurance agency
- #37 of 140 best companies in Insurance company
About Staysure Travel Insurance
Written by the company
Staysure is an award-winning UK travel insurance provider specialising in cover for pre-existing medical conditions and all ages. Our travel cover includes emergency medical expenses, cancellation, lost baggage, travel delays, repatriation and more, with optional add-ons for cruises, winter sports, gadgets and excess waiver. Getting a quote is simple online or over the phone: just tell us about your trip, complete your medical screening and choose your policy level (subject to acceptance).
Visit Website
Refer A Friend
Staysure Travel Insurance - Dream Big
Written by the company
- UK's most trusted travel insurer
- Based on most 5 star Trustpilot reviews of any travel insurance provider.
- Pre-existing medical condition cover
- We cover most pre-existing conditions including diabetes, high blood pressure and arthritis.
- Flexible cover options to cover you
- Choose from Single Trip and Annual Multi-Trip cover, and tailor your policy to suit your holiday plans.
- 24 hour medical emergency helpline
- Have help at hand at any time of the day, anywhere in the world.
- Medical emergency cover
- Be covered for medical emergencies and repatriation.
- Refer a friend
- Get a £10 Love2Shop gift card for every friend you refer (as long as they don't cancel within 60 days), and we’ll give them up to 20% off their first policy. Their discount doesn't apply to the extra cost of covering medical conditions or optional add-ons. What’s not to love?
Contact info
Britannia House 3-5 Rushmills, NN4 7YB, Northampton, United Kingdom
- 0333 049 7179
- info@staysure.co.uk
- www.staysure.co.uk
4.7
Excellent
545k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Left my son in the USA wirh no…
Left my son in the USA wirh no insurance. Because they made a mistake
11 August 2026
We were very pleased with the attention we received and the price you eventually came up with. Thankyou very much
The company did well and were very patient with us. The salesman was very helpful. Thankyou.
18 August 2026
We agreed on a more realistic figure…
We agreed on a more realistic figure for my renewal. Your reputation is good although I’ve never actually made a claim, hopefully won’t ever need to. The person who rang me was efficient and professional.
18 August 2026
Clear and concise
Caring, informative and reactife when required.
All information required available.
First class
18 August 2026
Rapid quotation
Rapid quotation, bearing in mind my cancer with acceptance for 2 people.
18 August 2026
Very straightforward and easy to…
Very straightforward and easy to navigate
through the process.
11 August 2026
A safety blanket for peace of mind whilst abroad.
I was relieved to see the affordable quote we were given for our three month Winter trip in early 2027.
I renewed the renewal insurance for our trip online, and was very pleased with the speedy and accurate service.
I will certainly recommend Staysure Travel Insurance to friends and family.
10 August 2026
Consistently Competitive.
Good cover at a consistently competitive price. (Have used this Insurer for a number of years).
No experience of how they handle a claim though (glad to say).
11 August 2026
Great customer service took her time &…
Great customer service took her time & looked at a discount for me otherwise o would have left
17 August 2026
Customer service exceptional
Helpful discussion with Richard who ensured that I got the best deal for my travel insurance. Would recommend Stay sure.
11 August 2026
3 different levels of insurance to…
3 different levels of insurance to choose from and a great price
11 August 2026
I requested a quote for travel…
I requested a quote for travel insurance.on line, then I actually spoke to someone. They were very helpful and and professional sorting it out . The actual cost was pretty reasonable to.
3 August 2026
The best thing is they paid my claim in…
The best thing is they paid my claim in full. The staff were all helpful although it took some considerable time to finally get the correct form to complete
There is a separate one for cancellation of part of a holiday as to medical expenses. Also the same documentation was requested several times
Basically a good result.
5 August 2026
Advisor was helpful i tried on line…
Advisor was helpful i tried on line but couldn't complete the application .I found the call helpful
18 August 2026
Quick responce.
Got through to a representative quickly which is very important. A lot of questions to answer but a suitable policy was agreed.
18 August 2026
Good price and easy to get a quote
17 August 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.