thought i purchased the windows version of Stellar Photo recovery - Order came through in minutes but for mac which was no use as i wanted and needed windows version. - contacted support by chat and s... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had something of a disaster and deleted old camcorder files. The software downloaded easily, but I ran into problems with the recovery section - lack of space. Contacted Kush via the webchat, and he w... See more
Neha- did a wonderful job. My issues was not resolved, however, it was not her fault. I had an issue on my side where the file may be currupt. She went above and beyond to help me and to ensure my sat... See more
I used Stellar to recover a corrupted Outlook 2019 data file. I had first used Scanpst.exe, which found a great many errors and then crashed with a fatal error. Stellar did recover my file, but I ran... See more
Stellar Data Recovery Professional for Windows
(2k)
Stellar Photo Recovery
(2k)
Stellar Repair for Outlook
(2k)
Stellar Data Recovery for Windows
(1k)
Stellar Converter for OST
(1k)
Stellar Data Recovery Professional for Mac
(1k)
Stellar Repair for Exchange
(515)
Stellar Repair for Video
(505)
BitRaser for File
(421)
Stellar Data Recovery for iPhone
(417)
Company details
Written by the company
Stellar Data Recovery offers best in class data recovery software and services to customers at USA, Europe and Asia Pacific.
Contact info
10301 Northwest Freeway Suite 314, 77092-8227, Houston, United States
- +1-877-778-6087
- support@stellarinfo.com
- www.stellarinfo.com
4.8
Excellent
5k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 84% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
support is clear and easy to get…
support is clear and easy to get connected to compared to some other companies. software is easy to use and performs black magic when it comes to saving our ass.
3 June 2026
Unprompted review
I purchased Stellar Repair for Outlook…
I purchased Stellar Repair for Outlook and have had a very disappointing experience.
I spent several days attempting to use the software and followed extensive troubleshooting steps provided by their support team. This included multiple repair attempts under different conditions, remote support sessions, and uploading large files via FTP and Dropbox as requested.
Despite investing over 80 hours trying to resolve the issue, the software did not work for my case and my data issue remained unresolved.
I requested a refund under their advertised 30-day money-back guarantee, as I believed I had made a fair effort to try the product and follow all instructions. However, my refund request has repeatedly been denied, and I have been asked to continue additional troubleshooting steps instead of receiving a refund.
I have since uninstalled and deactivated the software, as I no longer wish to continue using it.
As a student, this was a significant purchase for me, and I am very disappointed with both the outcome and the handling of my refund request.
I hope others have a better experience, but based on my case, I cannot recommend this product.
3 June 2026
Unprompted review
Reply from Stellar Data Recovery
Dear Ryan Foran Lennon,
We are truly sorry to hear about your experience and sincerely appreciate you taking the time to share your feedback with us.
We completely understand how disappointing and frustrating this situation must have been, especially when the data involved is important to you. We also recognize the considerable time and effort you have invested over several days while working with our software and support team, and we genuinely value your patience and cooperation throughout the troubleshooting process.
We sincerely appreciate your efforts in trying multiple repair attempts under different conditions, participating in remote support sessions. Thank you for your continued cooperation and understanding.
We would like to inform you that we have received your refund request. At the same time, our support team remains fully committed to exploring every possible option to help resolve the issue. Please reply to the email sent by our support team so we can continue working on the issue and make every possible effort to assist you as quickly as possible.
Your satisfaction is extremely important to us, and we would sincerely appreciate the opportunity to make this right. Our team is fully committed to doing everything possible to help recover your data to the best extent achievable.
Should you have any questions or require any assistance, please do not hesitate to contact us at your convenience. We sincerely hope for your continued cooperation and look forward to hearing from you soon.
Best regards,
Sunil Kumar
Customer Experience Team
Stellar Data Recovery
Swatantra was very helpful
Swatantra was very helpful, answered all my questions in a way I understand
2 June 2026
Unprompted review
I have a initial problem with convert…
I have a initial problem with convert to pst. Vishal (assistance) have resolved quickly and gently.
1 June 2026
Unprompted review
courteous and professional
1 June 2026
Unprompted review
Not for free!
They offer their service as free, the only thing that is free is a 10 second preview. Misleading advertising, stay away from this company!
30 May 2026
Unprompted review
Reply from Stellar Data Recovery
Dear Vin,
Thank you for sharing your feedback.
At Stellar, customer satisfaction is very important to us, and we genuinely value your feedback. Our intention is always to provide transparent information and helpful solutions to our users.
We understand your concern regarding the free preview feature of Repair for Video. We would like to clarify that the software provides a free 10-second preview of the repaired video so users can verify the repair results before making a purchase. We apologize if this was not clearly communicated and led to any disappointment or misunderstanding.
We appreciate your understanding.
Best Regards,
Naveen
Customer Experience Team
Stellar Data Recovery
Customer service
28 May 2026
Unprompted review
Great support from Mayur!
28 May 2026
Unprompted review
All data recoverd. No data usable anymore
I had to restore audiofiles from harddisk, I accidently deleted. I did not write any other data afterwards.
Bought the software, restored the files. All headers were damaged, none of thre files was usable.
The support asked 1000s of questions and told me afterwards that Stellar Data Recorvery won't damage data, just reads and restores. Files maybe corrupted even before, which is not true.
This software did not help me at all. I would stay away from it.
13 May 2026
Unprompted review
Reply from Stellar Data Recovery
Dear Jörg Ingenpaß,
We are sorry to hear about your experience and appreciate you taking the time to share your feedback.
We understand how frustrating it must be to recover audio files only to find them unusable, especially when important audio data is involved.
We would like to clarify that Stellar Data Recovery is designed to scan storage media, read recoverable data, and restore files without modifying or damaging the original source. In some situations, however, files may appear recoverable during scanning but may already contain corruption or overwritten data at the storage level, which can affect usability after recovery.
We also understand your concerns regarding the troubleshooting process. The questions asked by our support team are intended to help us better understand the recovery scenario, storage condition, and file state so we can investigate thoroughly and provide the most accurate assistance possible.
We genuinely value your feedback. The results you are getting are the best possible recovery outcome with software.
We appreciate your understanding.
Best Regards,
Naveen
Customer Experience Team
Stellar Data Recovery
Ashish was amazing
Ashish was amazing! It appears he had the answer before I could ask the questions. Suggest a strong knowledge of the software and it use. He actually saved me several steps and assured me that I can ask for help at any time. Good man! Thanks Ashish!!
26 May 2026
Unprompted review
Specific Question answered very clearly…
Specific Question answered very clearly and quickly.
Thanks to Dheeraj for making sure he was answering what I needed to know. Very quick and complete response.
26 May 2026
Unprompted review
Good product and Service by Ashish
26 May 2026
Unprompted review
Was very good and solve all my problems
Was very good and solve all my problems
22 May 2026
Unprompted review
Ashish Verma was very helpful on line…
Ashish Verma was very helpful on line today to help me get stellar outlook 2003 to 360 conversion software installed, quickly & with no issues.
22 May 2026
Unprompted review
Good Service
22 May 2026
Unprompted review
I appreciate the patience with which…
I appreciate the patience with which Ashish has understood the situation and my challenge. He is trying to resolve the problem, and we look forward to recovering the lost data.
22 May 2026
Unprompted review
Good Support provided by Raish
Good Support provided by Raish, I am very satisfied with services they have provided.
22 May 2026
Unprompted review
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