thought i purchased the windows version of Stellar Photo recovery - Order came through in minutes but for mac which was no use as i wanted and needed windows version. - contacted support by chat and s... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had something of a disaster and deleted old camcorder files. The software downloaded easily, but I ran into problems with the recovery section - lack of space. Contacted Kush via the webchat, and he w... See more
Neha- did a wonderful job. My issues was not resolved, however, it was not her fault. I had an issue on my side where the file may be currupt. She went above and beyond to help me and to ensure my sat... See more
I used Stellar to recover a corrupted Outlook 2019 data file. I had first used Scanpst.exe, which found a great many errors and then crashed with a fatal error. Stellar did recover my file, but I ran... See more
Stellar Data Recovery Professional for Windows
(2k)
Stellar Photo Recovery
(2k)
Stellar Repair for Outlook
(2k)
Stellar Data Recovery for Windows
(1k)
Stellar Converter for OST
(1k)
Stellar Data Recovery Professional for Mac
(1k)
Stellar Repair for Exchange
(515)
Stellar Repair for Video
(505)
BitRaser for File
(421)
Stellar Data Recovery for iPhone
(417)
Company details
Written by the company
Stellar Data Recovery offers best in class data recovery software and services to customers at USA, Europe and Asia Pacific.
Contact info
10301 Northwest Freeway Suite 314, 77092-8227, Houston, United States
- +1-877-778-6087
- support@stellarinfo.com
- www.stellarinfo.com
4.8
Excellent
5k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 84% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
very nice service
22 May 2026
Unprompted review
Solved my issue quickly
21 May 2026
Unprompted review
Dheeraj Shukla very helpful
21 May 2026
Unprompted review
STAY AWAY!
STAY AWAY!! I paid for a service and after they charged my card it never showed up on my account and kept asking me to buy it again. I needed the files that day so I used another service and reach out out to them for a refund. Days later they fixed the issue and told me it was against their policy to refund it even though they added the service to my account days later when they could have refunded it and never added it. If you want to pay for something you may never get then buy this!!!!
19 May 2026
Unprompted review
Reply from Stellar Data Recovery
Dear Nick,
Thank you for writing and sharing your feedback.
We sincerely apologize for the inconvenience and frustration caused by your experience. We understand how important timely access to your files is and regret any inconvenience you faced regarding the license activation and support process.
At Stellar, customer satisfaction is our primary goal, and we genuinely want to make things right for you. We value your feedback and appreciate the opportunity to address your concerns.
We would like to inform you that we have already sent you an email on your ongoing support ticket and are currently awaiting your response so that we may investigate the matter further and assist you toward a resolution. Please reply to our email at your convenience, and our team will be happy to help.
We value your feedback and appreciate the opportunity to address your concerns.
Best Regards,
Customer Experience Team
Stellar Data Recovery
Stellar will not honour refund
I purchased Stellar Converter for OST. It did not work. I contacted support and asked for refund. I was informed that they only refund if they cannot make it work. After many emails in which they admitted it does not work in our environment, they refused to provide a refund.
19 May 2026
Unprompted review
Reply from Stellar Data Recovery
Dear Customer,
We sincerely regret to hear about your experience and apologize for the inconvenience caused.
At Stellar, we aim to assist customers in resolving technical issues and ensure the software works as expected in their environment. We understand your concern regarding the refund request and are sorry to learn that your experience did not meet expectations.
As we are unable to identify your case details from this review, we kindly request you to share your order details and more information or reach out to us directly at support@stellarinfo.com with your case/order details. We would like to review the matter thoroughly and see how best we can assist you.
Customer satisfaction is important to us, and we would appreciate the opportunity to address your concerns.
Best Regards,
Customer Experience Team
Stellar Data Recovery
Sadisfied with the assistance provided
19 May 2026
Unprompted review
great
great! any issues i ever have they fix right away and my technician was fast too!
18 May 2026
Unprompted review
Die Rückgabeabwicklung war erfolgreich
Zum Kauf
#273412712
Storniert und Geld erstattet
I would like to update my review regarding Stellar Info.
Unfortunately, the software did not work in my specific case. I tested it to see whether it could recover documents, photos, and other files, but the recovered images were only displayed in gray and I was unable to restore usable files. This may have been due to the condition of the files or my specific situation.
However, I would also like to mention that the customer support team was very friendly, professional, and helpful throughout the entire process. There was a delay with the refund because of an open PayPal dispute/chargeback case, but the team explained everything clearly and stayed in contact with me.
In the end, the refund was processed successfully, and I appreciate the polite and professional way the situation was handled. Even though the software did not work for me personally, I had a positive experience with their customer service.
17 May 2026
Unprompted review
Reply from Stellar Data Recovery
Caro Marino,
La ringraziamo per aver condiviso il suo feedback. Ci scusiamo sinceramente per l'inconveniente e la delusione che ha riscontrato.
Desideriamo chiarire che abbiamo preso atto della sua richiesta di rimborso nel ticket di assistenza aperto e che il rimborso in sé non è mai stato un problema. Tuttavia, a causa di una contestazione/storno di addebito aperta su PayPal, non siamo stati temporaneamente in grado di elaborare il rimborso direttamente da parte nostra. Per risolvere la situazione, ci siamo coordinati con il nostro partner di pagamento e abbiamo inviato una richiesta relativa alla procedura di rimborso e chiusura dello storno.
Desideriamo inoltre informarla che il suo rimborso è stato ora elaborato. Riceverà un aggiornamento dal partner di pagamento non appena la contestazione/storno di addebito sarà ufficialmente chiusa e completata da parte loro.
Per Stellar, la soddisfazione del cliente è molto importante. La nostra intenzione non è mai stata quella di negare assistenza o ritardare la risoluzione. Abbiamo richiesto ulteriori dettagli, come la causa del danneggiamento, il tipo di file e informazioni correlate, per poter comprendere meglio il problema, analizzare il caso e cercare di fornire una possibile soluzione al problema riscontrato.
Sebbene il rimborso sia stato elaborato, saremmo comunque lieti di assisterla nella risoluzione del problema. Le abbiamo inviato un'e-mail tramite il ticket di supporto aperto; può rispondere fornendo i dettagli richiesti in modo che il nostro team possa analizzare ulteriormente il caso e cercare di aiutarla.
Apprezziamo il suo feedback e l'opportunità di affrontare le sue problematiche.
Best Regards,
Customer Experience Team
Stellar Data Recovery
Rohit helped me very efficiently and…
Rohit helped me very efficiently and very quickly ! Highly recommended.
15 May 2026
Unprompted review
Great support!
Rohit Sharma was helpful and patient. I appreciated him telling me to take my time as I fixed the problem per his clear instructions.
14 May 2026
Unprompted review
Very professional and efficient!
14 May 2026
Unprompted review
Very professional and responsive support
14 May 2026
Unprompted review
super easy and convenient
13 May 2026
Unprompted review
perfect service with thanks
13 May 2026
Unprompted review
Ashish did a great job supporting me
Ashish did a great job supporting me. Used a remote access tool to look into my issue. Confirmed that I overlooked a size limit. Let me know I could purchase the service to get my file.
13 May 2026
Unprompted review
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