Was happy with the various parts received. Replaced some very old/broken parts. Efficient delivery. Only negative is the one photo on the website. Would have been useful to have seen the reverse too a... See more
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Review summary
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What people talk about most
Based on these reviews
Experience with Stelrad was very good, good quality radiators, managed to get a bit of a sale. TRV's are maybe a little expensive but tbh, the quality is far superior to average on market. Easy enough... See more
Company replied
My review may be a little premature. The radiator is still in the original packing in my garage. Will be fitting it when the weather is a little warmer. Most of the radiators in my house are Stelra... See more
Company replied
Absolute brilliant product knowledge from the lady that answered the phone Sorted out the correct radiator for my requirements Ordered and paid for, delivered when they said by very courteous d... See more
Company replied
Company details
- #44 of 70 best companies in Heating equipment supplier
- #54 of 115 best companies in Bathroom Supply Shop
- #75 of 112 best companies in Building Materials Supplier
- #93 of 122 best companies in Heating service
- #148 of 245 best companies in Home improvement shop
- #19 of 36 best companies in Radiator shop
About Stelrad Ltd
Written by the company
Thank you for leaving a review
With more than 2.5 million radiators delivered last year, Stelrad continues to go from strength to strength offering a unique combination of choice, quality, reliability and availability, with a sector leading 99% delivery within 72 hours service anywhere in the UK and Ireland.
contact us SHOP NOW
Bringing radiator style into UK homes
Written by the company
- Stelrad UK's No.1 Radiator Brand
- Sign up now to receive news and discounts
- Receive up-to-date news about our latest products, discounts, offers and more direct to your inbox, sign up now https://www.stelrad.com/
FREE DELIVERY ON ORDERS OVER £200
Delivery lead time up to 72 hours
FREE DELIVERY ON ORDERS OVER £200, UK MAINLAND ONLY.
Contact info
Marriott Road, S64 8BN, Mexborough, United Kingdom
- 0800 876 6813
- info@stelrad.com
- www.stelrad.com
4.6
Excellent
4K reviews
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ordered some Clips for compact side…
Ordered some Clips for compact side panel and end panel clips to replace old broken ones. These where slightly thinner than the ones I replaced which made them easier to install and holds the panels in place just as well
9 March 2026
Reply from Stelrad Ltd
Thank you for your 4* review
If you have any photos please feel free to send them to marketing@stelrad.com
Thanks Stacey
Ordered online with minimal fuss and…
Ordered online with minimal fuss and delivered without any problems. Good price going direct, only use stelrad radiators now
8 March 2026
Reply from Stelrad Ltd
Thank you for your 5* review
If you have any photos please feel free to send them to marketing@stelrad.com
Thanks Stacey
Top all-round service
Excellent product. Great communication. Prompt delivery. Friendly delivery person.
25 March 2026
Reply from Stelrad Ltd
Thank you for your 5* review
If you have any photos please feel free to send them to marketing@stelrad.com
Thanks Stacey
Easy to purchase the accessories I…
Easy to purchase the accessories I needed as the photos were high resolution and easy to match. Arrived quickly with great communication. Thanks
28 March 2026
Reply from Stelrad Ltd
Thank you for your 5* review
If you have any photos please feel free to send them to marketing@stelrad.com
Thanks Stacey
delivered swifty as ordered
28 March 2026
Reply from Stelrad Ltd
Thank you for your 4* review
If you have any photos please feel free to send them to marketing@stelrad.com
Thanks Stacey
Customer service were fantastic
27 March 2026
Reply from Stelrad Ltd
Thank you for your 5* review
If you have any photos please feel free to send them to marketing@stelrad.com
Thanks Stacey
Stelrad Anthracite radiator…
Stacy the lady we dealt with over the phone was brilliant, she was very helpful and answered all my questions very professionally, would recommend Stelrad to anyone
25 March 2026
Reply from Stelrad Ltd
Thank you for your 5* review
If you have any photos please feel free to send them to marketing@stelrad.com
Thanks Stacey
Efficient and reliable
Efficient and reliable, that is enough for 5 stars for service for me.
27 March 2026
Reply from Stelrad Ltd
Thank you for your 5* review
If you have any photos please feel free to send them to marketing@stelrad.com
Thanks Stacey
Reply from Stelrad Ltd
Thank you for your 5* review
If you have any photos please feel free to send them to marketing@stelrad.com
Thanks Amy
Reply from Stelrad Ltd
Thank you for your 5* review
If you have any photos please feel free to send them to marketing@stelrad.com
Thanks
Ordered some spare plastic parts
I ordered some spare plastic parts to replace some that had broken during decorating, They were received quickly, though could have been protected more for transit to avoid possible damage.
1 March 2026
Reply from Stelrad Ltd
Thank you for your 4* review, I will pass on your feedback to the relevant department
Thanks Amy
Rusty in less than 6 months.
I purchased one of your Stelrad 600mm x 400mm 1143BTU White Type 11 Convector Radiator from Screwfix on October 20th last year for my toilet / occasional shower room. Fitted it early November (so less than 6 months) but today noticed that there is rust appearing on the top of the front panel. Sent several photos to stelrad on 30th March but still no reply.
30 March 2026
Unprompted review
Reply from Stelrad Ltd
Hi, sincere apologies you are seeing rust. Please contact Screwfix so we can look into this for you. Thanks Amy
Reply from Stelrad Ltd
Hi, sincere apologies for this. Please email stelraddirect@stelrad.com for us to resolve this issue for you. Thanks Amy
Excellent service
25 March 2026
Reply from Stelrad Ltd
Thank you for your 5* review
If you have any photos please feel free to send them to marketing@stelrad.com
Thanks Amy
Reply from Stelrad Ltd
Thank you for your 5* review
If you have any photos please feel free to send them to marketing@stelrad.com
Thanks Amy
Just wanted some radiator baglav clips…
Just wanted some radiator baglav clips was ordering off newest iPhone but could not get checkout button to work. Spoke to Tracey H who advised me of a workaround which worked perfectly. Tremendous customer service.. it really made my day.
8 April 2026
Unprompted review
Reply from Stelrad Ltd
Thank you for your 5* review
Thanks Amy
Reply from Stelrad Ltd
Apologies for the bank holiday delay. Your order is scheduled for delivery today. Please contact us at stelarddirect@stelrad.com if there are any problems. Thanks Amy
Easy ordering of part on line
Easy ordering of part on line. Quick delivery by courier. Could have been sent by Royal Mail at a fraction of the £5 courier fee.
25 March 2026
Reply from Stelrad Ltd
Thank you for your 5* review
Thanks Amy
All went to plan
Everything went smoothly as I hoped. The online ordering was straightforward and the super quick delivery was a bonus.
I haven’t had the radiators unpacked as yet, but they are packaged very well and there is no visible signs of damage.
So far so good, very happy..
24 March 2026
Reply from Stelrad Ltd
Thank you for your 5* review
If you have any photos please feel free to send them to marketing@stelrad.com
Thanks
Two radiators to replace old radiators
Delivered on day notified although a couple of hours late. On checking tall radiator package contents discovered that brackets were wrong size. Discussed with customer services who agreed and despatch the correct brackets. Being fitted at end of April.
23 March 2026
Reply from Stelrad Ltd
Thank you for your 4* review
If you have any photos please feel free to send them to marketing@stelrad.com
Thanks Hayley
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