Stevensons Reviews 

2,763
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 990 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful and friendly staff, who offer excellent advice and make the shopping process smooth. Many appreciate the easy online ordering system and convenient click and collect options. People consistently highlight the fast and reliable delivery service, with orders often arriving quickly, contributing to an overall positive experience. However, some customers noted concerns regarding product sizing, finding items didn't fit as expected or size guides were inaccurate. A few also mentioned issues with product quality, describing some items as flimsy or not durable. These discrepancies sometimes led to repeated returns and reorders, with reviewers occasionally paying multiple delivery fees or finding smaller sizes unavailable.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising its speed and... See more

Product

Customers had ambiguous experiences with product quality and sizing. Many reviewers praised the high quality... See more

Order

Consumers find the ordering process to be positive, with many reviewers highlighting the ease of making an... See more

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness, friendliness,... See more

Service

Clients share positive opinions on service, consistently praising its helpfulness, speed, and efficiency.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have used Stevensons for the past 9 years and must say their uniforms are always great quality and delivered in reasonable time. The option to click and collect at your local school is a real help... See more

Company replied

Rated 5 out of 5 stars

Fabulous experience with Hazel at Stevenson’s. We went in blind for a complete uniform for starting a new school, and she guided us through the whole process effortlessly. She gave great advice with r... See more

Company replied

Rated 5 out of 5 stars

Pam was knowledgeable and understood we wanted to buy school uniform with room to grow in and helped us strike the right balance of sizing for growth and not buying too big! Great customer service and... See more

Company replied

Rated 5 out of 5 stars

Both online and in-store experiences were smooth, convenient, and fast. The staff is very helpful and pleasant. Beyond the initial purchase, I also had to handle returns and exchanges, which were comp... See more

Company replied


Company details

  1. #26 of 32 best companies in Uniform Shop
  2. #56 of 80 best companies in Children's clothes shop
  3. #330 of 601 best companies in Clothing Shop
  4. #121 of 217 best companies in Shoe shop
  5. #82 of 148 best companies in Sportswear Shop

Written by the company

Independent family-owned business specialising in providing schoolwear and sportswear to over 550 independent and state schools across the UK.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

3k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.4

All reviews

(2,763)

903 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

If only I had a choice…

As always, through 3 schools, expensive, poor quality and poor value uniform that I have no option to buy elsewhere. And. Despite having literally spent a four figure sum, there is a delivery charge.

18 May 2026
Stevensons logo

Reply from Stevensons

Good afternoon,

We are sorry to hear that you are not satisfied with the quality of the blazer. Your comments have been relayed to our merchandising team, to be taken into consideration for future reviews

As with most online retailers, standard postage costs apply to all orders, irrelevant of the quantity of items purchased. All mailing services currently offered are a tracked delivery service, to ensure swifter and secure delivery

We appreciate your time & feedback though and will be sure to take these comments into consideration during future reviews.

Kind regards,
Stevensons

Rated 5 out of 5 stars

4 purchases

4 purchases. 2 in store, 2 online. Great staff who are knowledge and easy online experience.
Could be better around what uniform is mandatory for Beaumont.
Easy returns.

12 May 2026
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Reply from Stevensons

Thank you for leaving a review.

Rated 5 out of 5 stars

Thorough and professional

Thorough and professional, delivery was really quick and process of my order also, I’m really happy with my online shopping experience with Stevensons. Thank you Stevensons and staff.

12 May 2026
Stevensons logo

Reply from Stevensons

Thank you for the 5 star review, Shelly.

Rated 5 out of 5 stars

Good service

Good, prompt on-line order.

14 May 2026
Stevensons logo

Reply from Stevensons

Thank you for leaving your feedback.

Rated 5 out of 5 stars

Great quality

We have used Stevensons for the past 9 years and must say their uniforms are always great quality and delivered in reasonable time. The option to click and collect at your local school is a real help for orders where you can’t get to a shop or delivery at home isn’t possible. Their website is easy to use and has a great option for you to see your child’s uniform profile, which speeds up the online shopping process.

12 May 2026
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Reply from Stevensons

Many thanks for your review.

Rated 2 out of 5 stars

Quality is not what it used to be

Service is good in store, but the current quality of school uniform is not great overall. This is very sad because historically it used to be fantastic even if things were pricey. We have separately purchased a school backpack £64 (lasted 13 months, all the zips and the seams broke), school trousers £23 (lasted 8 months, hole in the seat), school sports t-shirt £34 (lasted 5 months, cheap printed polyester and the collar fell off). The first two items I could not return as outside the 6 month warranty period. This was annoying because there was a significant mark up on both these items compared to other shops. We bought an identical rucksack on ebay for £23 without the school logo. I'm going back to M&S for trousers as they are less than half the price and last longer. Supply dates for some out of stock items are 3-6 months which is ridiculous. You are a captive audience if you need a school branded item.

19 May 2026
Unprompted review
Stevensons logo

Reply from Stevensons

Thank you for your review, and I am sorry to hear that you are not satisfied.

We would recommend speaking to our customer service team or visiting the branch at the first signs of a fault to allow our teams to help rectify the issue.

If we can help further, please email epsombranch@stevensons.co.uk

Kind regards,
Stevensons

Rated 5 out of 5 stars

Fast, efficient service

Easy company to use, fast and efficient delivery of school blazer. Blazer of great quality, have purchased blazers numerous times from Stevensons.

8 May 2026
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Reply from Stevensons

Many thanks for your review.

Rated 1 out of 5 stars

Poor customer service and awful ordering system

I ordered online from Stevensons as my local shop is closed for a refit. My experience has been awful.

As I was unsure of the correct size I put things in my basket and then later changed the size options in the basket after having a proper measure. I hit the checkout button and when my order email came through I realised that the sizes had not updated and were wrong. I immediately contacted them via web chat as they don't seem to have a number to call (always a red flag).

The person I spoke to said that my order had already gone to the warehouse and so I couldn't change the size or cancel my order. This was literally within a minute or 2 of hitting the checkout button. I asked if they could stop the order and was told they couldn't get through to the warehouse, but would email me once they did. I waited all day with no email back even after sending a chaser email.

This is incredibly frustrating. Considering it was their own website that failed to update my sizes, that I contacted them IMMEDIATELY to fix it, it should have be an extremely simple request to cancel an order. No doubt i'll now have to faf about sending things back, reordering and paying more postage instead of what could have been a really quick and simple fix. Such a shame there are no other suppliers of the school uniform as I would definitely not buy from here again if I had a choice.

18 May 2026
Unprompted review
Stevensons logo

Reply from Stevensons

Thank you for your review, and I am sorry to hear of your disappointment.

Whilst we will always attempt to cancel and refund an order, once the item has been dispatched, we are unable to process the refund.

We will certainly take on the feedback regarding the sizes in your basket and apologise for any inconvenience.

Kind regards,
Stevensons

Rated 5 out of 5 stars

Perfect thank you

Perfect thank you. Great quality and extra fast delivery!

11 May 2026
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Reply from Stevensons

Many thanks for your review.

Rated 5 out of 5 stars

Good stock and service

Stock held in store always very good and orders by post quick - staff friendly in store - Perth store used often for three boys at school in Dundee

11 May 2026
Stevensons logo

Reply from Stevensons

Many thanks for your review.

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