Stone Island Reviews 

I've placed two orders with them now and had BOTH of them cancelled!!! The most recent one being this past week, to which I spoke with customer service a few days ago which told me my order was processed and would be sent out the next day. Two days later they cancel the order because "they no longer had the item in their warehouse". Don't bother with this OVERPRICED company!!!

TERRIBLE STORE. Placed an order thru paypal. They cancel. Go back replace the order they cancel. Wake up next day item still available i order again. Two days later they cancel. Customer service is just a copy n paste faqs stock reply. Shady overseas trash.

Horrible quality. Refuse to take back. Never again. Avoid at all costs.

Please avoid ordering direct from the website. Due to a error within the website It processed a size XL when I wanted a L. The customer service team were awful and i had 5 or 6 different members completely ignoring my issue. A week later I have received my items and after charging me £12 for shipping fees, which i wont get back, they have sent both products together. The returns process is also made very complicated to try and stop you returning any items.

My advice would be to order elsewhere and avoid ordering from the site. The quality of clothing for price is very bad as well.

Returned shoddy items and followed their return instructions to the letter.
Items had to be returned to Italy via Stone Island’s arrangements with UPS.
Trying to get UPS to collect was the first nightmare and to add insult when they finally came to collect the crap to be returned which I parcelled up, they insisted on being paid an ‘admin fee’ otherwise they would not take the supposedly pre-paid parcel???
On a point of principle I wrote to SI, included the UPS receipt and asked if they would refund as I had returned the item as per THEIR instructions.
All I’ve had is a series of emails either re-requesting a copy of the UPS invoice, or an email saying “Thanks for correspondence which will now be forwarded to the correct dept. for processing” despite the email request for the copy having previously been sent by the said ‘processing dept.’
All they are trying to do is get out of refunding £12.99 which I can’t quite get my head around given the cost of their clothing?
Horrendous company to deal with the displeasure of which will be my last I can assure you!

i like it a lot how they make the products and desing the products clothing

Very Rude Staff They Just Shoved My £900 jacket Into a Bag .When I Asked For One Out Of The Back And A Bigger Bag, The Mun Huffed and Went and Got Me A New One
Also Since Moncler Brought The Brand It's Got Too Expensive

I am still waiting on a refund since 29 July. The customer service told me that the refund process was executed successfully. But that is not have been the case. I even started a research from my bank, the answer from Stone Island’s bank was: NO ANSWER FROM CUSTOMER. And I needed to pay a bill of 60 Fr. for the bank research. For the sake of god don’t order directly on this website, only if your attorney is ready to deal with them

The worst customer service ever ordered a 2 pants and a jacket, I only received one jacket so i contacted them showing the invoice and with the picture of the pants they reply back on the same day and then they never replied back to my emails and it’s been 9 days, i am finally gonna contact my bank. A company that charges hundreds of dollars for clothes should really have a better customer service.

My order number- 1210G44CA22448

Do not order direct from Stone Island

I love the stone island brand and clothing but have always bought their products from other retailers, never direct.

Recently i ordered a new coat and went direct with them. Unfortunately the zip is faulty - fair enough but the customer service around getting this back and replaced or fixed is an absolute joke.

Really bad customer service via email - absolutely shocking to be honest. They are also unable to replace the item instead will be doing a refund and i will have to re-order. The whole process is likely going to take a couple of weeks !!

Their compensation was to give me a voucher code for free standard shipping - which is already free on their website.

Please do not order direct from them - if anything goes wrong you will have such a bad experience. Just go to one of the other retailers that are selling their products.

Received my order 2 days late after paying for Saturday delivery meaning I didn’t have it for an event tho the tshirt was too small anyway. I requested a return and after having the parcel picked up by dpd and it being in transit for over a week I received the parcel back with no explanation, in which time I had contracted covid and was bed bound. When I recovered the 14 days return period had just expired. After emailing stone island and explaining the circumstances I thought it would be easily resolved however I was told bluntly I will not be refunded, I’m now stuck with a £200 tshirt I can never wear through no fault of my own. I’m shocked and disappointed having been a loyal customer. Will never use again and would not recommend.

Very disappointed experience. So-called "customer service" is totally inefficient. Had to get help from PayPal for my refund. AVOID AT ANY COST 👎🏻

Worst customer service I have felt with, rarely reply, ordered myself and son two jackets totalling over £800 both wrong size so sent back for a refund to purchase something else, not a problem, 2months later I am still waiting for a refund and just get ignored when I email! Disgusting from such a big well known brand! My days of wearing stone island will be over now if this is how they treat customers!

I am mortified at how Stone Island are treating faulty products bought before a month ago even though it has a two year warranty.The new lot send you to the old lot who don’t do anything,don’t answer anything and even Full marketing fob you off.It is disgraceful!

Son went into London shop bought a 375 jacket with his first ever pay packet this week. Looked a little small so took it back and store won’t refund only store credit! Shame on you stone Island for conning a 17 year old out of his first pay packet as the next size up was too big and he didn’t want anything else disgusting way to treat your customers don’t buy from here

Why when you buy direct does it take over 6 days too get a delivery on every occasion. Yet I order from flannels or another retailer before 4pm I get it next day?. They use ups which is the worst tracking is always wrong use dpd so the customers which are spending big money can at least get proper tracking. All in all shocking delivery service

Returned an item 12 working days ago, no refund or any communication. No telephone number to contact them, no reply via their useless online form. Contacted their courier directly, also a waste of time. Be careful buying online.

No item received customer service none existent. Took 12 working days for reply off ups who said had delivered the item to me even though was away on stated day. Had to take issue up with my own bank to get refunded. Would never use again.

horrible customer service ordered for my sons b day returned both items - one was refunded and the other item was never exchanged to a larger size - contacted the customer service multiple times no reply and this has been going on for a month still waiting for my exchanged item - will never order again from Stone Island USA - your service sucks badly !!!!!

Purchased a couple of items from stone island online a navy overshirt £355 quality garment and a quality nylon metal cap in khaki £140 another excellent garment the service was excellent fast no problems what so ever servicebis always class at the flagship store in london as well i would recomnend the stone island as its my favourite brand and worn for years im giving 10 out of 10 to stone island and will be buying more garments online