Much better choice, value and quality than the chain stores. Brilliant sample service. Easy to use website helps you to choose a selection of different tiles, including guidance on complimentary opt... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent service. Sample tiles arrived very quickly enabling us to select exactly the ones we wanted. Tiles arrived on time with good service from driver. They are excellent quality and look stunning... See more
Company replied
After receiving many samples from various tile shops, The Stone & Tile Company came up trumps with the tile that I'll be ordering for our bathroom refit. Very quick delivery and well packaged. Also he... See more
Company replied
Tile samples came very quickly and were well packaged to avoid any damages. Have made our final choice ( Vedra sea brick tile) and will put our order in very soon. Quality of the tile very good co... See more
Company replied
Company details
Written by the company
At Stone Tile Company, we take pride in providing Stylish Tiles For Less! Our tile collection features an array of fresh, contemporary styles - from sleek, chic floor tiles to one-of-a-kind feature wall options. Sourced directly from top-tier manufacturers, we ensure exceptional quality without the premium price tag. Whether you're tackling a full-scale renovation or simply refreshing a single room, we've got the perfect tiles to bring your vision to life. We also have a showroom open Monday to Friday 9:00am-5:00pm to browse our tiles and make purchases. For those who prefer to shop on the weekend, you're welcome to stop by on Saturdays 9:30-1:30pm for a leisurely browse, Please note though we do not offer collections on Saturdays.
Contact info
Unit 4 Tungsten Park, Bardon Road, LE67 4BL, Coalville, United Kingdom
- 01530 811118
- help@stonetilecompany.co.uk
- www.stonetilecompany.co.uk
4.7
Excellent
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ordered a sample which arrived with…
Ordered a sample which arrived with 48hrs, prior to the sample order i called the store and received fantastic customer service. Highly recommend.
1 November 2025
Unprompted review
Reply from The Stone & Tile Company
Thank you so much for your kind words! We’re thrilled to hear your sample arrived quickly and that you had a great experience with our team over the phone. Your recommendation means a lot to us!
Sarah Lee
Senior Customer Service Advisor.
I requested a sample which arrived…
I requested a sample which arrived promptly enabling me to make a speedy decision to order from The Stone & Tile company.
Very happy with service so far.
31 October 2025
Unprompted review
Reply from The Stone & Tile Company
Thank you so much for your feedback! We’re delighted to hear your sample arrived quickly and helped you make a speedy decision. We’re thrilled you’re happy with the service so far and look forward to continuing to support you.
Sarah Lee
Senior Customer Service Advisor.
Quick delivery and responsive customer…
Quick delivery and responsive customer service.
28 October 2025
Unprompted review
Reply from The Stone & Tile Company
Thank you so much for your kind words! We’re really glad to hear your order arrived quickly and that our customer service team could assist you promptly. We truly appreciate your support and hope to work with you again soon.
Sarah Lee
Senior Customer Service Advisor.
Great low price and quality floor tiles…
Great low price and quality floor tiles delivered quickly. I also had a query and the customer support responded quickly and professionally.
27 October 2025
Unprompted review
Reply from The Stone & Tile Company
Thank you so much! We’re really happy to hear you love your new tiles and that our team could help with your query quickly. It means a lot that you took the time to share your experience - we hope your new floor looks fantastic!
Sarah Lee
Senior Customer Service Advisor
The tile arrived quickly but is not…
The tile arrived quickly but is not quite as expected. We will look again at website for an alternative.
29 October 2025
Unprompted review
Reply from The Stone & Tile Company
Thank you for your feedback. We’re sorry to hear the tile wasn’t quite what you expected. We’d be happy to help you find an alternative that better suits your needs-please don’t hesitate to reach out if you’d like any guidance or recommendations.
Sarah Lee
Senior Customer Service Advisor.
Delighted with the cuts of samples to…
Delighted with the cuts of samples to help with my order
31 October 2025
Unprompted review
Reply from The Stone & Tile Company
So glad you’re happy with the sample cuts! 😊 We’re thrilled they helped with your order and can’t wait to work with you again!
Sarah Lee
Senior Customer Service Advisor.
Sample tile order
I’ve recently ordered a sample tile from The Stone & Tile Company and delivery was prompt and the tile appears to be good quality. I look forward to placing an order for the tiles soon.
29 October 2025
Unprompted review
Reply from The Stone & Tile Company
Thank you for your kind review! We’re so pleased to hear your sample tile arrived promptly and that you’re happy with the quality. We look forward to helping you with your full tile order soon!
Sarah Lee
Senior Customer Service Advisor.
We ordered sample tiles
We ordered sample tiles. Delivery was quick and the tiles were great quality and colour.
28 October 2025
Unprompted review
Reply from The Stone & Tile Company
Thank you for your lovely review! We’re delighted to hear your sample tiles arrived quickly and that you’re pleased with their quality and colour. We really appreciate your feedback and hope to assist you again soon!
Sarah Lee
Senior Customer Service Advisor.
Excellent service
Excellent service
Fast delivery and all free
Top marks!
20 October 2025
Unprompted review
Reply from The Stone & Tile Company
Thank you so much for your wonderful feedback! We're thrilled you were happy with our service and fast, free delivery. We really appreciate your support and your top marks!
Sarah Lee
Senior Customr Service Advisor.
quick delivery of sample tiles
30 October 2025
Unprompted review
Reply from The Stone & Tile Company
Thank you for your feedback! We're glad to hear your sample tiles were delivered quickly. We appreciate your support and look forward to helping with your project.
Sarah Lee
Senior Customer Service Advisor.
Ordered some samples
Ordered some samples, excellent service, came the next day!
21 October 2025
Unprompted review
Reply from The Stone & Tile Company
Thank you so much for your kind words! 😊 We’re so glad you were happy with our fast service and that your samples arrived quickly. It’s a pleasure to serve you, and we look forward to helping you again soon!
Sarah Lee
Senior Customer Service Advisor.
Thank you for the sample,great product and…
Thank you for the sample,great product and service,will be placing an order⭐️⭐️⭐️⭐️⭐️
28 October 2025
Unprompted review
Reply from The Stone & Tile Company
Thank you so much for your wonderful feedback! 🌟 We’re thrilled to hear you loved the sample and our service. It means a lot to us! We can’t wait to fulfill your upcoming order and continue providing you with an excellent experience. 😊
Sarah Lee
Senior Customer Service Advisor
Excellent service from start to finish
Ordered a few samples first, which arrived really quickly & a totally free service. From there ordered 3 different lots of tiles for a variety of places. They also arrived really quickly & again because of the order value, delivery was free. The tiles are exactly as described & as per the samples. I needed a little bit of assistance through the order process as needed to add more tiles. This was done quickly, efficiently & I was kept informed throughout. The delivery company also kept me informed about delivery slot, which was also accurate & very helpful. Well done to all.
24 October 2025
Unprompted review
Reply from The Stone & Tile Company
Thank you so much for your wonderful feedback! We’re delighted to hear that your samples and tiles arrived quickly and that everything matched your expectations. It’s great to know our team could assist you smoothly through the order process and that delivery went just as planned. We really appreciate you taking the time to share your experience -enjoy your new tiles, and we hope to help you again in the future!
Sarah Lee
Senior Customer Service Advisor.
Samples were easy to order and quick to…
Samples were easy to order and quick to arrive. Adequate sizes to gauge the best look for the area too. Subsequently ordered from this company.
26 October 2025
Unprompted review
Reply from The Stone & Tile Company
That’s wonderful to hear! 😊 I’m so glad the samples arrived quickly and were helpful in choosing the right look. Thanks for coming back to order with us - we really appreciate your support!
Sarah Lee
Senior Customer Service Advisor.
Received my sample.
25 October 2025
Unprompted review
Reply from The Stone & Tile Company
Thanks so much for letting us know! 😊 We’re glad your sample arrived safely- hope it helps you find the perfect fit for your space!
Sarah Lee
Senior Customer Service Advisor.
Sample order
I placed an order for two samples and they came very quick made up with them
25 October 2025
Unprompted review
Reply from The Stone & Tile Company
That’s great to hear! 😊 We’re so glad your samples arrived quickly and that you’re happy with them. Thanks for sharing your experience!
Sarah Lee
Senior Customer Service Advisor.
Perfect tiles
Really pleased to get samples delivered so quickly- even more importantly the samples we received were exactly what we hoped for!
Will be putting our order in straight away
25 October 2025
Unprompted review
Reply from The Stone & Tile Company
That’s fantastic to hear! 😊 We’re so happy the samples arrived quickly and matched your expectations. Thanks so much for your kind words.
Sarah Lee
Senior Customer Service Advisor.
Quick tile samples
Ordered a tile sample, it arrived quickly enabling us to make an informed choice when choosing tiles for our bathroom. Thanks!
10 October 2025
Unprompted review
Reply from The Stone & Tile Company
Thank you so much for your lovely feedback! 😊 We're delighted to hear your sample arrived quickly and helped you choose the perfect tiles for your bathroom. We really appreciate you taking the time to share your experience!
Sarah Lee
Senior Customer Service Advisor.
Great customer service
Really helpful to talk to and samples arrived quickly. The samples were lovely and have helped me make a choice about my kitchen floor tiles.
18 October 2025
Unprompted review
Reply from The Stone & Tile Company
That’s wonderful to hear! 😊 We’re so glad you found our team helpful and that the samples arrived quickly. It’s great to know they helped you choose the perfect tiles for your kitchen floor!
Sarah Lee
Senior Customer Service Advisor.
Keeping me informed at every stage
22 October 2025
Unprompted review
Reply from The Stone & Tile Company
We’re so glad to hear that! 😊 Keeping you informed every step of the way is really important to us, and we’re thrilled it made your experience a positive one.
Sarah Lee
Senior Customer Service Advisor.
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