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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, helpful, and accommodating, often going above and beyond to ensure a smooth experience. The service provided is frequently described as faultless, efficient, and professional, making stressful situations much easier for consumers. Many appreciate the clean, modern, and easily accessible facilities, with some noting the convenience of the location. However, some customers also noted issues with pricing clarity, experiencing discrepancies between initial quotes and final charges, and unexpected fees. A few other people also felt that communication regarding additional charges and service limitations was lacking, leading to confusion or dissatisfaction. There were also occasional reports of staff being unavailable or services not meeting expectations, particularly concerning mailbox services for private residential use.

What people talk about most

Staff

People report positive experiences with staff, consistently highlighting their helpfulness and... See more

Service

Reviewers highlight positive aspects of service, with many praising the brilliant, friendly, and faultless... See more

Price

Customers had ambiguous experiences with price. Many reviewers found the pricing to be reasonable, with some... See more

Location

Consumers find location to be ambiguous. Many reviewers highlight the convenience and easy access of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I only went to purchase some packing materials but was seriously impressed by the whole operation. The reception staff were friendly and accommodating helping me find exactly what I needed, the whole... See more

Company replied

Rated 5 out of 5 stars

We were recommended this storage facility by our Removal company RDS from Shaftesbury. Although we lived in Salisbury. The service from both Andy and Debbie was faultless. Quick, responsive and thor... See more

Company replied

Rated 5 out of 5 stars

I had to move out of my home of 11 years and was recommended to Storage King Milton Keynes. From the very first contact with David and Jen, they were friendly, helpful and a pleasure to deal with. Due... See more

Company replied

Rated 5 out of 5 stars

I enquired about and have now signed up for storage facilities. I am in the process of moving and need storage for up to 6 months. Rebecca the Receptionist was excellent, explaining facilities, volume... See more

Company replied


Company details

  1. Storage facility
  2. Removals Service
  3. Moving Supply Shop
  4. Self storage facility
  5. Warehouse

About Storage King

Written by the company

Storage King is a UK-operated self storage company with storage locations right across the UK. Our focus is delivering a premiere customer service through our simple, transparent approach to home and business self storage.

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Contact info


4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 85% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Izzy & Bruno were super helpful and…

Izzy & Bruno were super helpful and friendly and went way above the call of duty. 100% would use Epsom again and would recommend to anyone.

21 November 2023
Unprompted review
Storage King logo

Reply from Storage King

We strive for only the best and are so happy to hear that you received five-star service from Izzy and Bruno at our Epsom store!

Rated 5 out of 5 stars

Properly explained

Properly explained, properly guided and easy to access, organized.

21 November 2023
Storage King logo

Reply from Storage King

Thank you so much for taking the time to leave us a five-star review! We appreciate your positive feedback.

Rated 5 out of 5 stars

Girls at reception very helpful

Girls at reception very helpful, talked me through everything I needed to know.

11 November 2023
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Reply from Storage King

Thank you for the kind rating! We’re so happy that you were pleased with the service you received at our Blackpool store.

Rated 5 out of 5 stars

Great service

It was very easy to set up and the staff were very pleasant and very helpful.

6 November 2023
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Reply from Storage King

The team at our West Bromwich store will be thrilled to receive such a great rating, thank you!

Rated 5 out of 5 stars

Staff are fantastic

Staff are fantastic, there to answer any questions.
Nothing too much for them

18 November 2023
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Reply from Storage King

The team at our Warrington store will be thrilled to receive such a great rating, thank you!

Rated 5 out of 5 stars

Service was really smooth

Service was really smooth. Helpful staff. Good space and rates. Would highly recommend

4 November 2023
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Reply from Storage King

Thank you for the great review! We can’t wait to have you back at our Bedford store.

Rated 5 out of 5 stars

We were made whole welcome and totally…

We were made whole welcome and totally got the situation we are in.
The facilities are good to make drinks etc if at the storage unit for a while.

17 November 2023
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Reply from Storage King

Thanks for your fantastic review and feedback on our great facilities and customer service. We look forward to seeing you in our store again!

Rated 5 out of 5 stars

I had no idea how to go about arranging…

I had no idea how to go about arranging storage, Paul at the Weybridge branch was brilliant. Even managing to quickly arrange a larger unit when our kitchen turned up and needed more space than expected.

13 November 2023
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Reply from Storage King

We strive for only the best and are so happy to hear that you received five-star service from Paul at our Weybridge store!

Rated 5 out of 5 stars

I needed somewhere to store my…

I needed somewhere to store my belongings between sale and finding a property.
There was a wide range of sizes of units with costs explained. There is also a selection of boxes and storage equipment at a fair price for sale. The units are clean bright and aired with a lot of head space. there were trolleys on hand to use and also nice clean toilets. Gaining entry was a simple system but under the watchful eye of the staff manning the entrance. Angela and Emma were always polite and helpful and nothing was any trouble.

18 October 2023
Unprompted review
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Reply from Storage King

Thank you so much for this five-star review. We really appreciate you being a customer and helping to share the word about us.

Rated 5 out of 5 stars

Very friendly and supportive staff

Very friendly and supportive staff. Made a difficult situation more positive to deal with. Very clean and well run units

15 November 2023
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Reply from Storage King

Thank you so much for your five-star review! We will share this with the store team to let them know to keep up the amazing work.

Rated 5 out of 5 stars

the staff made everything so…

Just the staff made everything so simple and easy nothing was any bother and they gave all the info I needed no hidden anything very professional

16 November 2023
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Reply from Storage King

Thank you so much for your five-star review! We will share this with the store team to let them know to keep up the amazing work.

Rated 5 out of 5 stars

Helpful staff no issues

Graham was extremely helpful from day day one when I called to book my unit. Upon our arrival at Canterbury it was obvious our unit was going to be to small I had obviously packed more into the van. This was no problem and Graham soon found me another unit. There were plenty of trollies and no problems.Thank you

15 November 2023
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Reply from Storage King

Thank you for the kind rating! We’re so happy that you were pleased with the service you received from Graham at our Canterbury store.

Rated 5 out of 5 stars

Good prices for storage lockers

Good prices for storage lockers, ideal for us while moving house. Takes the pressure off and open until 9pm and great security. The staff here are really helpful and are here until 6pm.

8 November 2023
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Reply from Storage King

Thank you so much for taking the time to share your feedback with us. We take pride in knowing our customers are happy with their store experience!

Rated 5 out of 5 stars

Process made so simple at a stressful…

Process made so simple at a stressful time and James was super

10 November 2023
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Reply from Storage King

Thank you for the great review and positive feedback on our customer service! We strive to make self storage stress-free and are so happy to hear that you had a good experience with James at our Chester store.

Rated 5 out of 5 stars

Helpful and polite staff

Helpful and polite staff, easy booking system, a bright and clean building and storage area, easy parking, thank you for an easy move in!!

14 November 2023
Unprompted review
Storage King logo

Reply from Storage King

Thank you for the great review and positive feedback on our customer service! We strive to make self storage stress-free and are so happy to hear that you had a smooth move thanks to our West Bromwich team.

Rated 5 out of 5 stars

Great company

Excellent service and extremely helpful staff

5 November 2023
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Reply from Storage King

Thank you so much for your five-star review! We will share this with the store team to let them know to keep up the amazing work.

Rated 5 out of 5 stars

A 100% professional company

A superbly run business where I felt totally confident putting my house contents into storage. I had one of the best ever customer service experiences with the Oxford team I have ever received, who made the whole process straightforward and stress-free. All three members of staff I dealt with were absolutely delightful, efficient, courteous and friendly and I felt in very safe hands. In addition the outfit is extremely well organised and spotlessly clean.

11 November 2023
Storage King logo

Reply from Storage King

Thank you so much for your wonderful review! We are extremely proud of our excellent customer service and are so happy to hear that you had a great experience with our Oxford team.

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