Stoves Reviews 

Emma was very helpful and quickly booked my repair

Avoid the Stoves Richmond Range Cooker at all costs.
Noisy fan which they then come out and replace knowing this is a problem.
Ovens vented from front so you get blown at the whole time the oven is on and for a good 20 minutes after it has been turned off and if like me you have an island not that far away from the cooker can't even put baking parchment on a tray without it blowing off !
Have water leaking out of the bottom of the ovens due to condensation build up and all they will do is replace it with a new one that is going to do exactly the same. This cooker is over £2000 and is not fit for purpose.

Carol was excellent, issue resolved Inna timely manner. Even went out of her way to register my warranty on the side.

Spoke to a man called Jason really helpful patient and polite quick service, not having to hold on phone for to long

DO NOT BUY STOVE PRODUCTS!!!! THEY ARE DANGEROUS!
I bought a dual fuel stove cooker, model 600DF (for an extortionate amount of money!)and 3 years on, I had a coffee pot on the stove, there was AN EXPLOSION!!!!
a gas explosion with a very loud noise and some light coming fore the stove and it tripped the electrics!!!
There could have been dramatic outcome of this and
Customer service says there is nothing they can do apart from sending an engineer which I would have to pay for!!!!

Andrew L was very helpful and knowledgeable.
Repair booked

Customer service on initial contact were polite clear and helpful arranging 1st call out to assess oven breakdown

Avoid got a stoves Richmond Dulux double electric oven last year since then Christmas it shorted out the mid Jan the child lock came on they come ment that then 3 weeks later it shorted again come changed the heating element the 3 weeks after the child lock came on got InTouch they finally changed the oven now with the new oven the child lock has come on again so avoid buying them 2 ovens and both same fault

I called for support with my new cooker today and spoke to Jason. He was very patient as I looked for all the details. He explained every step carefully and was able to organise the engineer support that I needed quickly.

Andrew L call handler was efficient, helpful and my problem was quickly identified. Repair organized quickly .
So good to talk to a human !

Booked a repair waited in all day no show. Called only to be told it’s been scheduled for the next day. It would have been nice if they let us know. None existent customer service

Jason was very polite and helpful. He understood what I needed straight away. He was efficient in checking my name and address details and made sure they were correct. He told me the call would not be recorded while dealing with my financial information which was very reassuring and has never happened to me before! So full marks for Jason! Thank you.

Really simple connection, super friendly and helpful Carol booked my repair promptly and cheerfully.

Spoke today with a very helpful and polite lady Carol A , booked me in for a repair on our Stoves cooker, very pleased they are coming out so quickly, now let’s hope it gets fixed 🤞🤞

Oven broke down after a few months of using, still within the warranty, we called for a repair. The repair has been pending for 4 months and currently the oven is completely non functional. 3 engineers came out, one pretended to fix it and completed the job without doing anything. The last engineer stated we need multiple new parts, we've been waiting for 2 weeks now and still no parts. When you call for an update they just say we're still waiting on a part to be delivered but cant give you an update. Some of the worst customer service I've ever dealt with. Definitely wont be buying Stoves ever again as I've never had such issue with my other appliances like Hotpoint or Samsung.

Very helpful lady on the phone, but terrible background noise which made it hard to follow the conversation

Emma D was efficient and very helpfully, being able to book an appointment for an engineer to visit very quickly.

carol was nice and professional.

Carol A was super helpful, friendly and accommodating when my new appliance developed a fault. There was no nonsense, she arranged for an engineer to visit within a few days.

Plastic bezels on control knobs that melt when the grill is used. Panels rusting after 4 years and told new panels not available, difficulty in lighting gas oven. just very disappointed with build quality. never again