The Stow Brothers  Reviews 

345
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 247 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally helpful, friendly, and always ready to answer any questions promptly. Many consumers highlight the smooth moving process, praising the professional guidance and constant communication provided throughout property purchases and sales. Some people were dissatisfied with communication delays and administrative issues experienced during complex property transactions. Reviewers occasionally noted difficulties getting timely updates or proper responses from the support teams when trying to resolve urgent property matters. A few buyers mentioned feeling frustrated when dealing with unexpected waiting times and a lack of urgency from certain team members.

What people talk about most

Staff

Customers consistently note positive experiences with staff, describing them as exceptional, professional,... See more

Service

Reviewers highlight positive aspects of service, praising the professional, efficient, and friendly support... See more

Customer service

Customers report widespread satisfaction and positive experiences with customer service, highlighting... See more

Response time

Consumers find response times to be extremely positive, praising the team for being quick to respond and... See more

User experience

People report positive experiences with user experience, highlighting a smooth, straightforward, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had two viewings booked with Jessica (Chingford/Highams Park) area. The estate agent, provided us with excellent experience, she answered all the property specific questions, demonstrating high level... See more

Rated 5 out of 5 stars

Ryan and Tanika were absolutely excellent throughout the entire process. They kept me fully up to date, were very professional, and always stayed in touch. The tenancy was progressed quickly and smo... See more

Rated 5 out of 5 stars

We have always had an excellent experience and service from our property manager, Hanna. She regularly calls to check in and responds to issues swiftly and effectively. This is in contrast to any othe... See more

Rated 5 out of 5 stars

Would definitely recommend Stow Brothers! The whole process felt streamlined and simple. Holly Chambers helped my friend and I with our recent move and she made the whole experience as easy and stress... See more


Company details

  1. Estate Agents
  2. Estate Agent

Written by the company

“We keep things authentic. We act on our promises and make sure our clients are kept informed every step of the way.” We’ve grown up around East London, as a business and as people. This is a place packed with colour and character, constantly evolving and always full of surprises (good ones, that is). We keep our ears to the ground, so we are tuned in to property trends and know exactly what’s happening in our neighbourhoods.


Contact info


4.8

Excellent

TrustScore 5 out of 5

345 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(345)

250 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Smooth experience for home let

Overall, we had a very positive experience. From start to finish, the process was handled professionally and efficiently,
In particular, Ryan G. and Sotiria C. were outstanding. Ryan didn’t stop responding promptly to all out concerne and helped us sorting out an electric and gas problem. They were both very helpful, responsive, and professional. Sotiria also took the time to answer our questions details. They made the whole process smooth. Their customer service really stood out.
Thank you for the support and for helping us secure our new home.

23 February 2026
Unprompted review
Rated 5 out of 5 stars

Ryan G has been absolutely FAB!

Ryan G has been absolutely FAB!! Thank you for helping us secure our new flat. Communication throughout was excellent; he was informative, reliable, and a pleasure to deal with. We’ve had a really great experience.

6 March 2026
Unprompted review
Rated 5 out of 5 stars

Ellie at stow brothers is absolutely…

Ellie at stow brothers is absolutely lovely. Any questions or general tenant things that we have had she has dealt with smoothly and effectively. Always checks in and makes sure that we are happy.
Stow brothers is by far the best agency we have dealt with. We faced many agency’s before finding these guys, who let’s just say could learn a thing or two from stow brothers . Ellie made every step of the process easy and really look after their tenants. Haven’t once made us feel like an inconvenience.

They clearly vet their landlords well too.

We can not recommend them enough!

From Dan and Una

5 March 2026
Unprompted review
Rated 5 out of 5 stars

Above and Beyond Support

Stow Bros Walthamstow really take action to support and help their tenants. They walk the walk, are pre-emptive, offer solutions and communicate openly and often. Sally-Anne really went above and beyond to help me with a particularly tricky end of tenancy. Thank you!

17 February 2026
Unprompted review
Rated 5 out of 5 stars

Poppy from Stow delivered!!

Poppy truly went out of her way to support with high professionalism and empathy. Grateful and excited for our next chapter in our new home. Thank you Stow! and a special thanks to Poppy <3

2 March 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend- Ben

We had an excellent experience working with Ben. From start to finish, he was professional, knowledgeable, and incredibly responsive. He kept us informed at every stage of the process and was always available to answer our questions or provide reassurance when needed.
Ben’s expertise and attention to detail made what could have been a stressful experience feel smooth and straightforward. He was honest, proactive, and genuinely committed to achieving the best outcome for us.
We would highly recommend Ben to anyone looking for a reliable and dedicated estate agent. His service truly exceeded our expectations.

15 December 2025
Unprompted review
Rated 1 out of 5 stars

Be Careful

There were so may issues with this agent it took months to sort out and although we were compensated by them it was not worth the time, cost and stress it took to resolve. Any issue the tenant told them needed resolving we approved within 24 hours but then had to chase and chase to get it done !! Leases went out incorrectly, notices to the tenants were not served (even when I reminded them) - the tenants deposit - which we were allowed back in full after arbitration did not cover the cost of the repairs while they were in the property. This is despite having paid for full management. The property condition reports they sent were wrong. None of the real condition of the property was sent to us - photos seeming not to capture it..... If I sent you their response to this you would laugh (apparently all the issues happened during the weekend between the tenants leaving and the photos .... seriously ) and this resulted in us losing the sale of the property incurring a further 1,200 of legal costs - Then there was the time they suggested that as our lights went over the pool table we could reduce the rent or take down the ceiling .....until I suggested trunking up the wall and along the ceiling - problem solved ....... this is the level we are talking about. Or how about putting our house on the internet for Rent months after they no longer had the property and at a rate LESS than they got for it years earlier !! we had to tell them to take it down ! I could go on ...... And then at the end - after all the issues cost and time they "nickeled and dimed" us and we cut our losses and settled. But OMG we are a professional competent genuine family who happen to have contracts abroad - we are not landlords by profession - this is our home.... But Stows took an absolute chunk out of us. We have never paid so much money to do the work ourselves. I am now aware that I am not the only one to have issues - but one thing Stows do do well is Marketing and people with not great experiences tell me they feel they wont be believed. Trust me ! read the above and tell me you could make this up !! I am not a big reviewer on TrustPilot - but I have also left this on Google where I written over 50 reviews and it is very rare for me to be this negative without due cause

16 May 2025
Unprompted review
The Stow Brothers  logo

Reply from The Stow Brothers

We are truly sorry to hear that you experienced issues during your time with The Stow Brothers, Julie. This clearly fell short of the high standards we aim to provide, and we understand that, even with compensation, it does not undo the inconvenience you faced.

Thank you for taking the time to share your feedback. We genuinely value it and are committed to learning from your experience so we can improve our service and provide a smoother, more supportive experience for all our clients in the future.

Rated 5 out of 5 stars

From start to finish Stow Brothers have…

From start to finish Stow Brothers have been superb estate agents. We felt completely looked after and informed and very much appreciated Anita’s (and Josh’s) efficient way of working. Let’s be honest, estate agents don’t have the best reputation (!) but I can whole heartedly say these guys are genuinely thoughtful, honest and working for the people! #notallestateagents

Thanks for everything! We can’t wait I enjoy our new home!

25 February 2026
Unprompted review
Rated 5 out of 5 stars

Amazing support throughout the process

I was shown a property by Holly, she supported me throughout the process with the referencing and application. It was a smooth and simple process which is many times very daunting.

She kept me up to date in progress and was extremely accommodating with regards to key handover and other requests.

This was a pleasant experience and I am thankful for the support I received from Holly throughout the whole process from the day I had requested a viewing to even after I had moved in!

14 February 2026
Unprompted review
Rated 5 out of 5 stars

Anita has been the most fantastic…

Anita has been the most fantastic property manager. Kind, attentive and a lovely human - we’re moving on to pastures new but we wished we could have stayed with Anita & Stow Bros.

25 February 2026
Unprompted review
Rated 5 out of 5 stars

Great experience with Property Manager

In my experience, Stow Brothers always work hard to fix issues, even if contractors can sometimes be a little slow. (But the contractors are still loads better than I have experienced in London, before now.) Our property manager, Anita Dodd, is excellent. She is always ready to listen, and is very proactive in communicating with us/organising around our schedule. Thanks again!

25 February 2026
Unprompted review
Rated 5 out of 5 stars

First Class Estate Agents

From the first point of contact to the completion of our sale the service was outstanding. The gentleman who came to value our property was polite & respectful of our home, as was the photographer who took the photos.
I feel a special shout out must go to a young lady called Jessica I feel she went over and above, she kept us well informed about the sale, called us weekly to update us and more frequently as we neared completion, offered a listening ear when things were not going so well with our purchase & generally made us feel that nothing was too much bother, she is defintely as asset to the company.

9 January 2026
Unprompted review
Rated 5 out of 5 stars

Mia did a great job of nudging my sale…

Mia did a great job of nudging my sale through - easily navigating her way round the issue that the purchasers were based overseas.

I always find the team at Stow Brothers relaxed and straightforward. They’re honest about pricing -

23 February 2026
Unprompted review
Rated 5 out of 5 stars

Our experience with Stow Brothers…

Our experience with Stow Brothers started just under a year ago when we started to look for a new home. We always appreciated the quality of properties available & responsive to both initial enquiries & subsequent communication about offers. We were lucky to be successful in one of our applications & even luckier to have Silvio guide us through it, making extra time for second viewings, & keeping us updated on the progress of the move in. He is so friendly & personable, it was a pleasure to work with him.
The property we rent is also managed by Stow Brothers & the service this side is also exceptional. Ashleigh has been our property manager & has gone out of her way when we experienced complications to understand the context & get it resolved. Her warmth & openness has meant getting us settled in so much easier.

10 December 2025
Unprompted review

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