Great service as ever looked after by Jamie and Mia who got the car booked in , got the issue diagnosed , confirmed it’s was safe to drive and got the car back to us as quick as they could while pa... See more
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Avoid ! Purchased a Audi RS4 all was good until they got my money, I had issues with the car soon as I drove out the showroom, they took a good few weeks to sort the issue out and I was promised s... See more
Fantastic customer service from Robert Herst and Hollie Delooze at Warrington Audi. They looked after me from start to finish. Thank you for going above and beyond, it’s very much appreciated. Damian... See more
Went in with query air con issues after a regas the previous week. Matthew was welcoming and efficient. He kept me up to date with the status and then upon completion read out the engineers report. Re... See more
Company replied
Company details
Written by the company
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Contact info
Charon Way, Gemini Retail Park,, WA5 7YD, Warrington, United Kingdom
- 01925 358 822
3.6
Average
193 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Disappointed with my experience at Audi…
Disappointed with my experience at Audi Warrington, recall appt was rescheduled 5 times for my airbag to be replaced. I was outside the building waiting for my appointment at 8am, at 7:57am on the same day I get a call to say it has been rescheduled! 5 mornings taken off work and each time I rebooked I was reassured the work had been taking place on other vehicles. More communication required between teams so false information is not promised to customers!
28 August 2026
Reply from Stratstone - Audi Warrington
Hello Megan,
Thanks for sharing your feedback on your experience with Stratstone Brand. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com? They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Brand Customer Services
Poor sales experience
I have had three new Audi cars over the last 10 years, all through Warrington Audi. Each time I went to renew, the sales experience was excellent with good dialogue between both parties. I went to renew recently and what a difference. It was one of the worst experiences I had looking for a car. Totally indifferent sales person. Very formulaic, no discussion on options etc. So much for keeping customer loyalty. In a way it made me look at other dealers so ended up with another make. So in a way I should be thankful to Audi.
14 June 2026
Unprompted review
Reply from Stratstone - Audi Warrington
Hello Andrew.
Thanks for sharing your feedback on your experience with Stratstone Brand. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Brand Customer Services
Reply from Stratstone - Audi Warrington
Hello,
Thanks for sharing your feedback on your experience with Warrington Audi. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Customer Services
Excellent Warrington Audi
Good communication on progress of vehicle when in for servicing / repairs, lovely friendly staff and comfortable waiting area too
24 August 2026
Reply from Stratstone - Audi Warrington
Hello Andrew, I appreciate you taking the time to leave this review! I am very pleased you are satisfied with your visit! We hope to be of service to you again!
Stratstone Customer Services
Poor service overall
Poor sales and overall service and failure to deliver agreements.
I booked my car for service at Audi Warrington with 3 weeks notice for service to take place 15 August. On 14 August I was contacted to say no courtesy car available as this was the normal policy which was both annoying and disappointing considering the amount of time between booking and service date. In addition as part of the purchase agreement I had 2 services which Audi Warrington were not aware of. I had to leave work early to find the paparazzi home as evidence of the agreement which on receipt Audi Warrington accepted. Also as part of the sales agreement I had an extended 2 year warranty which Audi Warrington cannot find. I have forwarded on the emails from June 2025 when I purchased the car and still await feedback from my discussion on 15 August.
Painful process during the purchase in June 2025 with car failed to be delivered on 3 separate occasions owing to Audi internal issue with inter department payments, failure to put on the car transporter and finally failing mot on the day I was in Audi Warrington to collect car.
Overall lack of response disappointment and overall dissatisfaction and feel let down from a premier brand.
15 August 2026
Reply from Stratstone - Audi Warrington
Hi Howard,
Thanks for sharing your feedback on your experience with Stratstone Brand. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Brand Customer Services
Polite and professional staff
Polite and professional staff, that keep you well informed
19 August 2026
Reply from Stratstone - Audi Warrington
Hello Keith,
We appreciate you leaving us a review - thank you!
Have a nice day!
Warrington Audi Customer Services
I had my Audi S4 if for a charging…
I had my Audi S4 if for a charging problem and Matthew Sanderson dealt with my car and from start to finish he kept me informed all the way I even ended up getting an Mot done and a health check so all good. Thank you Matthew and Audi fo taking care of me. 🙏
27 August 2026
Unprompted review
Reply from Stratstone - Audi Warrington
Hello,
Matthew Sanderson will appreciate you leaving this a review - thank you!
Have a nice day!
Warrington Audi Customer Services
Ensure a courtesy car is arranged for…
Ensure a courtesy car is arranged for long enough during the initial booking. The car was originally arranged for the update that was done. There was no surprise work.
Have some larger cars in the courtesy car fleet
10 August 2026
Reply from Stratstone - Audi Warrington
Good Morning/Afternoon Chris,
Thank you for your feedback.
We are sorry that our service did not meet with your expectations, and we appreciate you bringing this matter to our attention.
To help us improve our service to our customers, please could you provide further details about your experience to our Customer Services team via stratstonecustomercare@stratstone.com.
Thank you
Stratstone Brand– Customer Services
I used Stratstone Audi Warrington and…
I used Stratstone Audi Warrington and had a nightmare where they nearly destroyed my engine by leaving bolts off and allowing oil to flood out. They wouldn't accept any liability although the evidence was compelling and I advised them I would therefore contact the Motor Ombudsman and they remained silent.
After my review I was contacted by Stratstone asking me to go through the same hoops (that had already proved useless) so I advised in writing that I'd already escalated it to the Motor Ombudsman and they also remained silent? After 8 weeks The Motor Ombudsman has written back to me to advise that Stratstone Audi Warrington IS NOT ACCREDITED! And I'm pretty sure they knew that as others must have used the same route. Use Stratton Audi Warrington at your peril, quite an unprofessional organisation all round and you will clearly have no recourse through the Motor Ombudsman!
11 June 2026
Unprompted review
Reply from Stratstone - Audi Warrington
Dear David,
Thank you for taking the time to rate the experience you have had with Stratstone Brand. Please accept our sincere apologies if our service did not meet your needs and thank you for bringing this to our attention. To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience to our customer service team at stratstonecustomercare@stratstone.com, who will be happy to investigate your concerns.
Once again, we would like to thank you for taking the time to leave this review. Your support to Lithia is much appreciated.
Stratstone Brand Customer Services
Thankyou Matthew smith for the most…
Thankyou Matthew smith for the most outstanding service! From the moment we bumped into him we was actually heading back to the car as we couldn’t see what we wanted. Went above and beyond and was so lovely to our son. You made it so easy to purchase and we absolutely love our new q4 etron absolutely top marks and a credit to Audi 🙂(Lauren Spencer)
22 August 2026
Unprompted review
Reply from Stratstone - Audi Warrington
Hi Lauren,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Matthew at Dealership
Have a lovely day!
Stratstone Brand Customer Services
Antagonising response to complaint email
Complained about a third attempt at a repair that was priced at £7,500 and I had no guarantee it would work despite two previous attempts I had already paid for.
Received a rude and antagonising email back from your Service Manager. Relishing telling a customer that they’re in a no-win situation is inflammatory, needs some serious training.
2 July 2026
Reply from Stratstone - Audi Warrington
Hi Mike,
Thanks for sharing your feedback on your experience with Stratstone Brand. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Brand Customer Services
Reply from Stratstone - Audi Warrington
Hello David,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Great service
Holly and Chris who looked after me were especially helpful and I felt the couldn't do enough for you
26 July 2026
Reply from Stratstone - Audi Warrington
Hi James,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Holly and Chris at Dealership
Have a lovely day!
Stratstone Brand Customer Services
Very good service and communication
28 July 2026
Reply from Stratstone - Audi Warrington
Hello Mike,
We appreciate you leaving us a review - thank you!
Have a nice day!
Warrington Audi Customer Services
Didn’t actually fix one of the two…
Didn’t actually fix one of the two issues with the car, central locking is still faulty. Have to return but can’t get an appointment until October.
27 July 2026
Reply from Stratstone - Audi Warrington
Hi Stephen,
Thanks for sharing your feedback on your experience with Stratstone Brand. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Brand Customer Services
Reply from Stratstone - Audi Warrington
Hello,
Thank you for taking the time to leave us a review.
We appreciate your feedback and are pleased that aspects of your experience met with your expectations.
To better understand your perspective and understand the ways in which we can improve, we welcome you to contact our Customer Services team via stratstonecustomercare@stratstone.com
Thank you
Stratstone Brand – Customer Services
Fantastic customer service
We always get a great service from Warrington Audi. They do a great job with the service of our fleet. Special thanks to Andy in service and Darren in sales as always.
21 July 2026
Reply from Stratstone - Audi Warrington
Hello,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Warrington Audi Customer Services
Reply from Stratstone - Audi Warrington
Hello Frank,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Stratstone Brand Customer Services
Reply from Stratstone - Audi Warrington
Hello David,
We appreciate you leaving us a positive review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Professional service from Andy Craig…
Professional service from Andy Craig and Jamie turner.
7 July 2026
Reply from Stratstone - Audi Warrington
Hello Frank,
Andy and Jamie will appreciate you leaving this a review - thank you!
Have a nice day!
Warrington Audi Customer Services
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