Stratstone - BMW Hull Reviews 453

Took my car in for a service on saturday morning, after booking it in with the service receptionist we left to go shopping. 10 minutes later I received a call to say the service wasn't due until next year, but the would do the mot as well!! I then explained it gets serviced every year regardless, and as for the mot I didn't book the car in for that.
Upon collecting the car i found out they had mot'd it, which i hadn't asked for, but there are now 2 advisories on it, which would have been sorted before it went for mot anyway.
I am still waiting for a manager to contact me regarding their incompetence!!!!

I purchased my BMW remotely through Stratstone BMW Hull, and the experience was outstanding. The sales executive, Connor Buckley, provided clear communication, constant reassurance, and made buying a car without seeing it in person feel completely safe and straightforward. His professionalism continued after delivery with excellent after‑sales support, ensuring everything was set up and that I was fully confident with the car. I would highly recommend Stratstone BMW, and Connor in particular.

I recently visited to have an issue with my vehicle checked, and it was handled by Oli Harrison. From the very first greeting to the moment he handed the keys back after completing the work, his service was truly admirable. He understood the issue clearly and explained everything to me in a simple and reassuring way.
I want to express my sincere thanks to Oli. Your customer service is excellent and remarkable. I genuinely appreciate the way you look after customers. Keep up the great work, Oli.
I would also like to thank Stratstone BMW Hull for attending to the issue promptly and arranging the required order to resolve it, even while the vehicle is still under warranty. My experience with your team, from the purchase of the vehicle to now, has been exceptional. All your staff are incredibly kind and helpful.
Great job, Oli Harrison and Stratstone BMW Hull
Keep it up!

Great service from start to finish, purchase was made easy and Steven was personable and efficient

Great service from the start to when I picked up my new car Steve listened to my requirements guided me in the right direction and I’m thrilled with my new car definitely be back
Thankyou Steve

Just bought my BMW X1 via Nathan in the sales team. Really nice guy, very helpful, and did me a great deal against my part exchange. I live near Derby and have some medical issues and he delivered the car to me which, for him was a round trip of 212 miles. How's that for service. Had a few queries during the purchase, over a couple of days, and if he wasnt available he was assisted by colleagues Sam, Kerion and Bash. Again all friendly, knowledgeable and helpful. Must'nt forget Lydia who talked me through the service plan. What a team. Highly recommended.

Steve has been very courteous and helpful throughout the viewing and buying process. Nothing was too much trouble and he was able to answer all of my many questions . Very impressed .

Recently bought my BMW X7 from Stratstone BMW Hull and it’s been the best dealership experience I’ve had. From the first visit (where Steve even stayed late to help me out) through to the aftercare months later.

Steven Briggs has been great to deal with. Attentive, straightforward, and genuinely helpful throughout. Ricky, the used car sales manager, was also supportive early on, but it’s Steve’s ongoing aftercare that’s really stood out.

The service team have been excellent as well, handling every request and making sure the car was made up to a high standard. Did a solid job with fixes, which I really appreciate. Not surprised the dealership has got so many awards on display.

No complaints at all - genuine 10/10 experience. Wouldn’t hesitate to recommend buying with Steve and this dealership.

Visited the dealership and met Bash from sales. Was looking at a 2 series coup m240i. Sat in a car in the showroom and then had a chat over coffee. Throughout our chat he was attentive and really took time to understand what features were important to me. He searched both new and used car stocks and found just one meeting my needs, which was on the forecourt, I received a good PX price for my bmw 300e tourer. 73 plate. A great experience from an empathic and customer focused sales man 11/10.

Excellent service specially by Steve

I recently bought a new 1 series and was looked after by a gentleman called Steve, I gave him a tricky budget and plenty of demands and he came through on everything I asked for.

I couldn’t have asked for better customer service and the attention to detail and experience of it all is something I would 100% recommend to anyone in the market for a new car.

Excellent customer service.
Five stars from start to finish.

I had been looking for a BMW 220 for a while and saw that Stratstone Hull had a demonstrator in the colour and with the spec I wanted on site.
On arriving at the dealership the receptionist directed me to Sam Stevenson in the sales department and he quickly organised a road test in the demonstrator. When we returned we sat down and started talking about the various different options to buy the car - PCP, HP, outright purchase - and Sam explained everything fully and in simple terms. He pointed out that for not much more money I could actually buy a brand new car and as I had never owned a new car this is the route I decided to go down. Sam appraised my old car and we agreed on a part ex price ( neither of us were 100% happy and that is how it should be). Sam offered to throw in paint protection and a full tank of fuel so we settled on the final figure and estimated date of collection, I paid a deposit and left. I received multiple updates from Sam regarding delivery issues but I just had to wait slightly longer than expected but it didn't cause me any issues. When I collected the car I just had to do a little bit of paperwork and off I went. About two weeks into ownership I realised that I hadn't received my car care cleaning kit so I messaged Sam. A few days later he dropped a kit off at my work for me on his day off.
I received excellent customer service throughout my buying experience and Sam was very easy to deal with and delivered everything he promised.

Steven was really helpful, found the exact car I was looking for with all the features I ask for at a price I was very happy with.

He made the process simple and straightforward, making the experience of buying a car as exciting as it should be

Steve was amazing from start to finish, nothing was too much trouble.

Had everything sorted within the week, answered all my questions, paperwork was easy and explained everything in detail, worked with me to part ex my BMW that I also bought through BMW Hull.

Easy and quick service. Made to feel welcome from start to finish.

Steve was very helpful & infomative without being pushy. He explained everything in an easy to understand way.

Very good experience. Helpful, informative, quick and efficient.

Great customer service , very helpful , couldn’t ask for any better

I would like to thank Steve for doing such a good job went be beyond and above my expectations anyway it was a bit of misunderstanding but he sorted it out and virtually the company looked after me to make sure I had transported to get to 2 and from work et cetera thank you Stev loving the new ride of the i3