This 5 star rating is for Julie on reception and Mike the service manager. So refreshing to have a pleasant person on reception, Julie looked after me very well, also a shout out to Mike the service m... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Nice warm welcome from reception offered refreshments without hesitation. When asking to view the 330e we were greeted by Gemma who told us everything we needed to know and more besides. Even though t... See more
Company replied
Took my car in for a service on saturday morning, after booking it in with the service receptionist we left to go shopping. 10 minutes later I received a call to say the service wasn't due until nex... See more
Company replied
Had a great experience with BMW Stratstone Hull, in particular with Bash. He’s a top sales person, he clearly explained the whole process from initial call all the way to the follow up call a week lat... See more
Company replied
Company details
- #82 of 91 best companies in Car dealer
- #17 of 19 best companies in MOT Centre
- #1 of 1 best companies in Car Manufacturer
- #53 of 60 best companies in Vehicle Repair
- #5 of 6 best companies in Oil change service
- #49 of 54 best companies in Used car dealer
Written by the company
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Contact info
Citadel Way, Hull, HU9 1TQ, Hull, United Kingdom
- 01482 601136
4.7
Excellent
455 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service
Great service, very helpful staff, kept me informed of progress throughout the repair to my car
17 June 2022
Reply from Stratstone - BMW Hull
Hi Nick,
A huge thanks for taking the time to rate your recent experience with us.
The leadership team love to see such great feedback!
Have a nice day,
Customer Services
The assistant was very helpful
The assistant was very helpful, friendly and attentive. I felt very confident that everything would be sorted out to my satisfaction.
16 June 2022
Reply from Stratstone - BMW Hull
Hi Mary,
Thank you for the positive review!
I will be sure to share it with the team here at BMW Hull.
Take care!
Customer Services
Thank you BMW and Jack
smooth from start to finish! Jack is an amazing salesman, not pushy just professional and nothing too much trouble!! and i am notoriously hard to please
16 June 2022
Reply from Stratstone - BMW Hull
Hi Reagan,
Thank you for taking the time to leave us this positive review!
It’s lovely to see you had a great experience with us!
Customer Services
Everything went smoothly and staff all…
Everything went smoothly and staff all very friendly
12 June 2022
Reply from Stratstone - BMW Hull
Hi Philippa,
Thank you so much for taking the time to review your experience with us.
We are absolutely thrilled that you have rated us so highly!
Kindest regards.
Customer Services
Reply from Stratstone - BMW Hull
Hi Mr Bromwich,
We love receiving positive reviews; please feel free to stop by again if you need help.
Take care,
Customer Services
Always easy
Always easy, top level of service and good value for money with their discount for older vehicles
11 June 2022
Reply from Stratstone - BMW Hull
Hi Mark,
We appreciate you taking the time to review us!
I am very pleased everything was handled to your satisfaction!
Enjoy your day!
Customer Services
From booking an MOT to collecting my…
From booking an MOT to collecting my car, the process was simple and efficient. The staff were charming, efficient and helpful. I was kept informed of any necessary replacement parts (windscreen wipers) and received clear advise regarding the amount of tread on my tyres. Overall an excellent service.
11 June 2022
Reply from Stratstone - BMW Hull
Hi Christopher,
We sincerely value your review.
Thanks for such a positive rating!
Take care,
Customer Services
Great service as always
Great service as always! Really helpful and go the extra mile to make me feel a truly valued Customer
11 June 2022
Reply from Stratstone - BMW Hull
Hi Mr Hardy,
A huge thanks for taking the time to rate your recent experience with us.
The leadership team love to see such great feedback!
Have a nice day,
Customer Services
Great communication and overall service.
11 June 2022
Reply from Stratstone - BMW Hull
Hi Mrs Lyon,
Many thanks for taking the time to provide us with this review.
We love to see such great feedback!
Customer Services
Greet service really helpful and…
Greet service really helpful and efficient. Chloe from hull store was really pleasant and helpful
10 June 2022
Reply from Stratstone - BMW Hull
Hello Rachael,
Thank you so much for your great review!
Your review is very important to us, as our goal is to deliver an outstanding customer experience.
Best wishes,
Customer Services
1st class service
10 June 2022
Reply from Stratstone - BMW Hull
Hi,
Thank you for taking the time to review us.
You have really made our day!
Customer Services
Booked my MOT sat and waited All done
Booked my MOT sat and waited All done washed and vacuumed within 2 hours. Great service I always feel like a valued customer and all staff are very friendly
10 June 2022
Reply from Stratstone - BMW Hull
Hi Debbie,
Thank you so much for the review.
We're thrilled that you had such a positive experience!
We hope that you'll consider us again in the future.
Customer Services
Excellent overall experience
The check in desk was opened and staffed when I arrived. I was dealt with by Chloe Leverett who was professional, friendly and very efficient. I was quickly informed of remedial work and was given clear information regarding costs. All work was completed ahead of schedule and the car was valeted free of charge
10 June 2022
Reply from Stratstone - BMW Hull
Hi Christopher,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it’s great to see you had such a positive experience at the BMW branch in Hull.
Have a lovely day!
Customer Services
Great customer service
Great customer service, contacted several times to let me know how job was proceeding
9 June 2022
Reply from Stratstone - BMW Hull
Hi Andy,
Thank you for your positive review.
We're always happy to help!
Have a great day!
Customer Services
Great Service!
Rui Carvalho-Pereira - Service Manager - is absolutely amazing. He lives and breathes customer service and satisfaction, which is an a credit to Stratstone MINI Hull. If it wasn't for him, there would not be a 5-star rating!
The replacement of my rear wiper was unfortunately missed and the courtesy wash and vac was not the best.
A quick call to Rui, resulted in him very kindly arranging a home collection / delivery to complete this work. This thoughtfulness ensures I am not further inconvenienced with a return visit. Stratstones' are, unfortunately, situated on the east-side of the city and consequently not as accessible when travelling in from the west.
Thank you!
7 June 2022
Reply from Stratstone - BMW Hull
Hi,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it’s great to see you had such a positive experience at the BMW branch in Hull.
Have a lovely day!
Customer Services
excellent service as ever
excellent service as ever, girls in service check in most helpful, thanks again
6 June 2022
Reply from Stratstone - BMW Hull
Hello Mark,
We are delighted to see such a positive review.
Have a great day!
Customer Services
Very positive experience.
Very positive experience.
The place was welcoming, and the Service Advisor (Alison) couldn’t have been more efficient and personable. 👍
1 June 2022
Reply from Stratstone - BMW Hull
Hello Paul,
Thank you for the positive review!
I will be sure to share it with the team here at the BMW branch in Hull.
Take care!
Customer Services
Excellent Customer Service
Excellent Customer Service
Took my X3 for its first service, really good customer service, went very smoothly. Very Satisfied.
1 June 2022
Reply from Stratstone - BMW Hull
Hello Kevin,
It is wonderful to receive such a positive review!
All the best!
Customer Services
Great service from start to finish
Great service from start to finish, the courtesy car was ready to drive away and was clean inside and out, more importantly it had enough petrol in to get me to my first destination to enable me to carry on with my busy day
1 June 2022
Reply from Stratstone - BMW Hull
Hi Dee,
Thank you very much for 5* review!
We value your feedback and take pride in providing the best possible customer service!
Thanks again!
Customer Services
Great service
Great service from all that I had dealings with. All questions answered and offered a great price for my trade in.
I would definitely recommend Stratstone - BMW Hull.
31 May 2022
Reply from Stratstone - BMW Hull
Hi Gareth,
Thank you for taking the time to leave a positive rating.
We really appreciate your recommendation and hope to see you again!
Have a lovely day,
Customer Services
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.