This 5 star rating is for Julie on reception and Mike the service manager. So refreshing to have a pleasant person on reception, Julie looked after me very well, also a shout out to Mike the service m... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
This 5 star rating is for Julie on reception and Mike the service manager. So refreshing to have a pleasant person on reception, Julie looked after me very well, also a shout out to Mike the service m... See more
Company replied
Nice warm welcome from reception offered refreshments without hesitation. When asking to view the 330e we were greeted by Gemma who told us everything we needed to know and more besides. Even though t... See more
Company replied
Took my car in for a service on saturday morning, after booking it in with the service receptionist we left to go shopping. 10 minutes later I received a call to say the service wasn't due until nex... See more
Company replied
Had a great experience with BMW Stratstone Hull, in particular with Bash. He’s a top sales person, he clearly explained the whole process from initial call all the way to the follow up call a week lat... See more
Company replied
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Written by the company
Citadel Way, Hull, HU9 1TQ, Hull, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My car was picked up from home the work done as required and then returned having been cleaned- perfect

Reply from Stratstone - BMW Hull
I have always found them to be very helpful & professional.

Reply from Stratstone - BMW Hull
I travelled from Manchester to Hull the week before i purchased the vehicle was greeted by the salesman (Mark Storey),being a business man and employing people myself i was impressed by Marks people skills,this was defiantly a big factor on me purchasing the vehicle......it was defiantly worth the trip and will defiantly look forward to dealing with Stratstones again...Thank you

Reply from Stratstone - BMW Hull
Tyre pressure alert displayed on dashboard, and Stratstone advised me to go to Kwik Fit, Anlaby..
AdBlue reserve alert displayed on dashboard the following day.
Blue Motability parking badge disappeared from the car during the MOT and
Service.
Carol Macleod. CC09MAC

Reply from Stratstone - BMW Hull
Fantastic from start to finish great customer service is very rare these days, even got me a better price for work I need doing, will use again

Reply from Stratstone - BMW Hull

Reply from Stratstone - BMW Hull
Superb customer service everytime from Rui and first class workmanship

Reply from Stratstone - BMW Hull
Excellent communication with the dealership. Both Jenny & Ian were very knowledgeable and helpful throughout the whole buying process.

Reply from Stratstone - BMW Hull
After purchasing the vehicle on Friday 6th May i booked home delivery for 2 weeks later (Monday 23rd May) however it was delivered on Tuesday 24th May, also the spare key didnt work upon recieving the car, i communicated this to the sales rep who rectified this and sent me some new batteries in the post. If the home delivery was on time and the spare key worked i would've rated 5 stars. However generally satisfied with the level of service received from BMW Hull.

Reply from Stratstone - BMW Hull
Kirsty was very helpful, polite and nothing was too much trouble.
I would highly recommend Hull Stratstone for a very positive customer experience.

Reply from Stratstone - BMW Hull
5 star service from reception to the work undertaken would use again

Reply from Stratstone - BMW Hull
First class service as always. Kirsty was a star, sorting out a couple of last minute things too. Much appreciated! 👍

Reply from Stratstone - BMW Hull

Reply from Stratstone - BMW Hull
Just like to thank Mark Storey for his assistance when recently buying my Audi A5 recently.
Mark was very knowledgeable and helpful throughout the process and was always on hand after delivery to answer and assist any queries I had. This was especially appreciated as it wasn't a BMW, and on several occasions went over and beyond to help.
Thanks Mark

Reply from Stratstone - BMW Hull

Reply from Stratstone - BMW Hull

Reply from Stratstone - BMW Hull
They were very professional and welcoming to myself and to other customers who were there at the time of my visit to have my car diagnostic test done I would recommend them to my friends Alison who was dealing with me was very professional and very caring in the diagnostic outcome and how I could go forward with the process 😇

Reply from Stratstone - BMW Hull
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.