From emails to walking in the show room was the best experience ive had in my 30 years of buying cars .. made to feel so welcome with being offered drinks upon arrival & the manager introdu... See more
Location
Switch locationNorthfield Drive, Milton Keynes, MK15 0DQ Buckinghamshire, England, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great experience! The customer service we received when we purchased our car was excellent. All the team were friendly and professional but our Sales Executive, Craig Allan, was superb! Nothing was t... See more
Company replied
Statstone Jaguar Land Rover in Milton Keynes consistently delivers outstanding customer service. They remember your name, communicate clearly, and make sure you're happy before you leave, every... See more
Company replied
What a joke of a garage, absolutely useless and will return your car damaged, and then will claim it was already there! Will take no responsibility whatsoever ever, ruined a brand new car. Will neve... See more
Company replied
Company details
Written by the company
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Contact info
Northfield Drive, Milton Keynes, MK15 0DQ, Buckinghamshire, England, United Kingdom
- 01908 086 855
3.5
Average
171 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service from initial contact
Excellent service from initial contact, service to completion
18 September 2024
Reply from Stratstone - Land Rover Milton Keynes
Hi David,
Many thanks for taking the time to provide us with this review.
We love to see such great feedback!
Stratstone Customer Services
Reply from Stratstone - Land Rover Milton Keynes
Hi Hubert,
Thanks for the great rating!
We are always happy to help.
Stratstone Customer Services
Great customer service something…
Great customer service something missing from many JLR dealerships
16 September 2024
Reply from Stratstone - Land Rover Milton Keynes
Hi Dave,
Thank you for the review!
Your positive rating means a lot to us here at Stratstone.
Stratstone Customer Services
Great experience!
Great experience!
The customer service we received when we purchased our car was excellent. All the team were friendly and professional but our Sales Executive, Craig Allan, was superb! Nothing was too much trouble and we felt he went above and beyond to deliver a 10/10 service. We are able to keep in touch if needed, which is always met with quick and informative responses. So even after the sale we have been provided with very good customer care. Thank you!
23 August 2024
Unprompted review
Reply from Stratstone - Land Rover Milton Keynes
Hi Samantha,
Thank you for taking the time to leave this positive review.
We are delighted to hear that you had a great experience purchasing your car and that you were happy with the service you received from our team.
We are especially pleased to hear about your positive experience with Craig.
We appreciate your kind words and are glad you enjoyed the experience.
Stratstone Customer Services
Reply from Stratstone - Land Rover Milton Keynes
Hi Peter,
Thank you for your kind words.
We're glad you had a positive experience.
Stratstone Customer Services
Had video health check and Dealer found…
Had video health check and Dealer found that the under floor cover was missing. The vehicle had been brought from this dealer less than a year ago why is the
part missing if a full inspection would have been caried out before the sale.
20 September 2024
Reply from Stratstone - Land Rover Milton Keynes
Hi Mr Holt,
Thank you for taking your time to leave this feedback.
I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth.
If you could please send us an email to service.followup@stratstone.com we can certainly have this looked into further for you.
Stratstone Customer Services
Ace could not expect any better
The experience made feel special. All of your team are to be commented
13 September 2024
Reply from Stratstone - Land Rover Milton Keynes
Hi Michael,
Thank you for your positive review.
We're always happy to help!
Have a great day!
Stratstone Customer Services
Well done everyone
Excellent Service.
Friendly and efficient
Comfortable seating great atmosphere
No complaints at all
Well done everybody
10 September 2024
Reply from Stratstone - Land Rover Milton Keynes
Hello Alan,
Thank you for your kind words.
We are so glad you had a positive experience.
Stratstone Customer Services
Reply from Stratstone - Land Rover Milton Keynes
Hi Clive,
Thank you so much for leaving us this great review.
Have a lovely day!
Stratstone Customer Services
The cars are attractive but there are…
The cars are attractive but there are fundamental design problems and are very unreliable, that coupled with a shocking after sale service and total lack of accountability, means I will never buy a Jaguar or Landrover again.
30 August 2024
Reply from Stratstone - Land Rover Milton Keynes
Hi Sarah,
We understand your frustration with the issues you've experienced.
We value your feedback and take it seriously.
We are committed to improving our products and services, and we appreciate you bringing these concerns to our attention.
Stratstone Customer Services
Reply from Stratstone - Land Rover Milton Keynes
Hi Alec
Thank you for your five stars!
Stratstone Customer Services
Car only went in for recall work
Car only went in for recall work. But Stratstones still treated us as regular customers, and even washed our car. Alex in service was great. Thank you.
3 September 2024
Reply from Stratstone - Land Rover Milton Keynes
Hi Paul,
We strive to provide excellent customer service to all of our customers, regardless of the reason for their visit.
We're happy to hear that Alex was helpful and that you were pleased with the car wash.
Stratstone Customer Services
Reply from Stratstone - Land Rover Milton Keynes
Hi Julie,
Thank you so much for leaving us this great review.
Have a lovely day!
Stratstone Customer Services
Reply from Stratstone - Land Rover Milton Keynes
Hi Mr Crowe,
Thanks for the great rating!
We are always happy to help.
Stratstone Customer Services
Reply from Stratstone - Land Rover Milton Keynes
Hi Jim,
Thank you for your kind words - we're glad to have been of service!
Take care,
Stratstone Customer Services
Reply from Stratstone - Land Rover Milton Keynes
Hi Mr Bola,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Customer Services
Waiting time not ideal but a good service
On entering the dealership I had to wait around 10 minutes to be booked in for the service which is less than ideal. I was also only called at 5.30 to say the car was ready, which as the dealership closes at 6pm only gave me 30 minutes notice to pick up. The service and subsequent car wash however was good, as was the collection procedure, they also reduced the cost of my service which I was very happy with.
8 February 2024
Reply from Stratstone - Land Rover Milton Keynes
Hi Wayne,
We appreciate your feedback and understand your frustration with the wait time for your service appointment and the short notice for collection.
We strive to provide a seamless experience for our customers and will take your comments into consideration as we continue to improve our processes.
We're glad you were happy with the service itself and the collection procedure.
Stratstone Customer Services
Pick up and drop off service was…
Pick up and drop off service was excellent, everything was kept inform over phone call. Customer service was top notch.
31 July 2024
Reply from Stratstone - Land Rover Milton Keynes
Hi Eric,
We love receiving positive reviews; please feel free to stop by again if you need help.
Take care,
Stratstone Customer Services
Feed back iss key
As mentioned, very informative, called and told me what was wrong and how this was to be fixed and dealt with
30 July 2024
Reply from Stratstone - Land Rover Milton Keynes
Hi Delroy,
We appreciate your kind words and are glad you found our service informative.
We strive to provide clear and helpful explanations to our customers.
Stratstone Customer Services
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.