The experience from start to finish was efficient, user friendly and extremely professional with an eye to customer satisfaction. The final documentation easy to process and Peter on delivery went... See more
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See what reviewers are saying
Be cautious that Stratstone is not a member of the Motor Ombudsman and therefore there appears to be little recourse if you have a later dispute and require arbitration to solve it. We requested very... See more
I have dealt with Chris and Peter at Stratstone Mayfair previously so went back looking for another vehicle. Although JLR have suffered the past few weeks with the Cyber attack Chris did everything to... See more
Company replied
We took delivery of our new Range Rover at Stratstone. Mahmood took us through all the paperwork and explained everything clearly. He was very attentive and professional. Anthony then spent ove... See more
Company replied
Company details
Written by the company
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Contact info
14 Berkeley Street, W1J 8DX, London, United Kingdom
- 020 7514 0400
4.0
Great
86 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Chris gave an excellent service as ever…
Chris gave an excellent service as ever on the sales side I think I’m on my 7th car from Stratstone Mayfair and always a pleasure to deal with Chris on every detail.
Peter’s delivery service was absolutely first class and his knowledge of every details for the handover was impeccable!
Thanks Guys.
16 September 2024
Unprompted review
Reply from Stratstone - Mayfair Land Rover
Hi Andrew,
Thank you for your kind words!
We're delighted to hear you had such a positive experience with us.
We're thrilled that you continue to choose us for your automotive needs and that you were so impressed with the service you received.
We'll be sure to pass your feedback along to Chris and Peter.
Stratstone Customer Services
Stratstone Mayfair have been…
Stratstone Mayfair have been brilliant.- We recently had an issue with our Evoque. The service and support we've had from Paul, Kyle and Anthony in helping to sort the issue has been excellent. Highly recommend for their customer service, communication, proactiveness and friendliness. Many thanks.
13 August 2024
Unprompted review
Reply from Stratstone - Mayfair Land Rover
Hi Heather,
Thank you for your kind words.
We're thrilled to hear about your positive experience with our team.
We appreciate your recognition of Paul, Kyle, and Anthony's dedication to providing excellent customer service.
Stratstone Customer Services
Fantastic support through delivery
Fantastic support through delivery. Clear explanation of car and functions. Extremely happy. Thanks!!
2 August 2024
Unprompted review
Reply from Stratstone - Mayfair Land Rover
Hi Michelle,
Thank you for your kind words and positive review.
We're delighted to hear you were happy with our service.
Stratstone Customer Services
Fantastic service from Chris and Peter
Fantastic service from Chris and Peter, faultless
18 June 2024
Unprompted review
Reply from Stratstone - Mayfair Land Rover
Hi,
Chris and Peter will appreciate this positive review.
Thank you, and happy motoring!
Stratstone Customer Services
First class company
I had dealings with Frank, Peter and Anthony. They were all extremely courteous and helpful in going through the process of buying the car and explaining all of the controls. I would like to add that Anthony is a credit to the company.
25 April 2024
Unprompted review
Reply from Stratstone - Mayfair Land Rover
Hello David,
Thank you for reviewing us!
Frank, Peter and Anthony will all really appreciate you taking the time to do this.
We hope you have a great day!
Stratstone Customer Services
Reply from Stratstone - Mayfair Land Rover
Hi Peter,
Peter loves receiving positive reviews; please feel free to stop by again if you need help.
Take care,
Stratstone Customer Services
Excellent handover from Dennis
Excellent handover from Dennis. Great communication and delivery.
Much appreciated.
28 March 2024
Unprompted review
Reply from Stratstone - Mayfair Land Rover
Hi Andrew,
Dennis will appreciate you leaving this a review - thank you!
Have a nice day!
Stratstone Customer Services
Anthony delivered a car and was…
Anthony delivered a car and was absolutely great! Fantastic service and very professional and pleasant. Always send Anthony to customers.
8 March 2024
Unprompted review
Reply from Stratstone - Mayfair Land Rover
Hi Patrick,
Thank you very much for leaving a 5* review.
Anthony will really appreciate it!
Have a great day!
Stratstone Customer Services
Reply from Stratstone - Mayfair Land Rover
Hi,
Thank you for giving Anthony such a great review!
It really means a lot to us.
Thanks again!
Stratstone Customer Services
Peter was fabulous
Peter was fabulous, I have a loan car and he explained everything there was to know about the vehicle
26 February 2024
Unprompted review
Reply from Stratstone - Mayfair Land Rover
Hi Amanda,
A big thank you for leaving a 5* review for Peter.
Have a lovely day!
Stratstone Customer Services
great service from Clive and the team…
great service from Clive and the team in Mayfair
1 February 2024
Unprompted review
Reply from Stratstone - Mayfair Land Rover
Hi,
Clive will appreciate you leaving this a review - thank you!
Have a nice day!
Stratstone Customer Services
fantastic service from peter
fantastic service from peter, he was great as always !!! 😊
2 February 2024
Unprompted review
Reply from Stratstone - Mayfair Land Rover
Hi Fawzi,
Thank you for your positive review.
Peter and the rest of the team are always happy to help!
Have a great day!
Stratstone Customer Services
My name is Carlton Williams
My name is Carlton Williams. We’ve just picked up our brand-new Range Rover SV.
Can I say what an amazing car this is. I would also like to thank Chris Cooper and Peter for their professionalism in helping us have a smooth transition to this new car, they both took their time to explain all the new gadgets that we’re not used to and all the different features of this car which has made life much easier for us.
I recommend anybody buying a car from Land Rover in Mayfair to ask if it’s possible to get Chris or Peter to go over the features with them.
Thank you Land Rover of Mayfair
Carlton.
31 January 2024
Unprompted review
Reply from Stratstone - Mayfair Land Rover
Hi Carlton,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your recent experience with Chris and Peter.
We hope to be of service to you again!
Stratstone Customer Services
Great handover experience
We took delivery of our new Range Rover at Stratstone. Mahmood took us through all the paperwork and explained everything clearly. He was very attentive and professional.
Anthony then spent over an hour in the car with us, showing us controls, features and setting us up with the app and answering our questions. He was very patient and sweet and made sure we were happy with everything before moving on.
There was a slight technical issue with the app but Clive fixed everything quickly and efficiently.
Overall we left feeling like valued customers and had a very positive experience. Great staff, great service.
26 January 2024
Unprompted review
Reply from Stratstone - Mayfair Land Rover
Hello,
Thank you for the great review!
We really appreciate you taking the time to feedback your experience with Mahmood.
We look forward to welcoming you back.
Stratstone Customer Services
Peter Singh
Peter Singh is thorough, patient and calm. To get this level of care, service and professionalism is very rare thanks Pete for your help.
Thank you for which I have no words 10/10 service. Always available when needed and explains in detail and resolve situations.
Pete has been helpful throughout - thanks again for everything really appreciated it
4 January 2024
Unprompted review
Reply from Stratstone - Mayfair Land Rover
Hello,
Thank you so much for your kind words!
We are so happy to hear that Peter was able to provide you with excellent service.
We strive to ensure that all of our customers receive the best possible service.
Thank you again for your positive review!
Stratstone Customer Services
Peter and Frank were amazing
15 January 2024
Unprompted review
Reply from Stratstone - Mayfair Land Rover
Hi Chris,
A big thank you for leaving a 5* review for Peter and Frank.
Have a lovely day!
Stratstone Customer Services
Follow-up review and warning about over-keen insurers
I've already written a review at the time of the sale to me of my car. Stratstone were very good, and Peter Singh (who delivered thee car to me), continued to be on call at almost all times of day and night while we tried to unravel why the car wouldn't move. We finally discovered it was because of the immobiliser insisted upon by my insurers Chubb, in spite of the perfectly good immobiliser in the Landrover provided by Metatrak. I finally persuaded the suppliers of the unwanted immobiliser, Global Telemetrics, to disable it, though I still have to pay for their tracking system. It wasn't within Peter's remit to help on this confusing matter which was all down to the rogue immobiliser, but he was by my side throughout and guided me expertly to get to the bottom of this nuisance of a problem. I couldn't commend him highly enough
8 December 2023
Unprompted review
Reply from Stratstone - Mayfair Land Rover
Hello Nick,
We appreciate you taking the time to review us!
I am very pleased everything was handled to your satisfaction by Peter.
Enjoy your day!
Stratstone Customer Services
Peter is always on hand to resolve…
Peter is always on hand to resolve issues around my car
3 December 2023
Unprompted review
Reply from Stratstone - Mayfair Land Rover
Hi Sandeep,
Peter will appreciate you leaving this a review - thank you!
Have a nice day!
Stratstone Customer Services
Terrific Stratstone Mayfair experience
Delivery man Anthony was very thorough when delivering the vehicle and going through the functionality and Chris was super helpful, as always.
30 November 2023
Unprompted review
Reply from Stratstone - Mayfair Land Rover
Hi Mark,
Thank you for reviewing us!
Anthony and Chris will really appreciate you taking the time to do this.
We hope you have a great day!
Stratstone Customer Services
Purchased a vehicle from Suki
Purchased a vehicle from Suki, was delivered by Anthony Tony, absolutely over the moon with the service from start to finish, both extremely professional and a pleasure to deal with. Really appreciated
29 November 2023
Unprompted review
Reply from Stratstone - Mayfair Land Rover
Hello,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it’s great to see you had such a positive experience with Suki and Anthony.
Have a lovely day!
Stratstone Customer Services
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