Service was excellent overall and I am happy with the work carried out. The team clearly take pride in what they do. My only minor observation is that communication could be a touch more responsiv... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Polite helpful service as always. We changed OPC to Cambridge as the service and booking availability was better than former OPC. Car returned looking clean and smart. All service items done and visua... See more
Company replied
Everything's been great from start to finish. The support teams and Timothy Cogger have been absolutely brilliant. I'm genuinely happy and couldn't be more pleased to keep coming back to your Porsche... See more
Company replied
Happy to do the work I was paying for (interim oil service) but the whole reason it was booked in; to replace a microswitch in the drivers door, wasn't investigated fully and not dealt with. With no... See more
Company replied
Company details
- #82 of 91 best companies in Car dealer
- #18 of 20 best companies in MOT Centre
- #1 of 1 best companies in Car Manufacturer
- #52 of 59 best companies in Vehicle Repair
- #5 of 6 best companies in Oil change service
- #50 of 55 best companies in Used car dealer
Written by the company
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, including: Aston Martin, BMW, BYD, Ferrari, Jaguar, Land Rover, Mercedes-Benz, MINI, Porsche and smart. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Contact info
High Street, CB227QD, Harston, England, United Kingdom
- 01223 081 183
4.5
Excellent
170 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Stratstone - Porsche Centre Cambridge
Hi Mr De Wolf,
Thanks so much for the review!
Our team takes pride in providing excellent customer service.
Take care,
Customer Services
Warranty repairs
The repairs were done on my vehicle in a very professional and satisfactory level. Updates were frequent. Replacement car was provided for the duration of the repairs. Awaiting the shipment of parts from Germany was a little frustrating but understandable.
25 May 2025
Reply from Stratstone - Porsche Centre Cambridge
Hi Mr Mildren,
We are happy to see that your recent visit to Porsche Centre Cambridge was a positive one!
The dealership is always available for any assistance that you may need.
Thank you for taking the time to leave us your rating!
Customer Services
Reply from Stratstone - Porsche Centre Cambridge
Hello,
We're sorry to hear that you haven't had a positive experience. If there is anything that we can assist with, please get in touch with us at serice.followup@stratstone.com.
Thank you,
Customer Services
A welcoming experience and excellent…
A welcoming experience and excellent customer service. Classy.
22 May 2025
Reply from Stratstone - Porsche Centre Cambridge
Hi Simon,
We appreciate your kind words and are glad you enjoyed your experience.
Customer Services
Reply from Stratstone - Porsche Centre Cambridge
Hi Chris,
We appreciate your kind words.
We are pleased to hear you had a positive experience with our team and service.
Customer Services
Everyone knows their job and is out to…
Everyone knows their job and is out to please making the centre friendly, efficient and welcoming. Nothing is to much of a problem
15 May 2025
Reply from Stratstone - Porsche Centre Cambridge
Hi Darren,
We are so happy to hear that you had a positive experience.
We strive to create a welcoming and efficient environment for all our customers.
We appreciate your kind words and will continue to work hard to maintain this standard.
Customer Services
The complete service received. The staff so helpful and the Service Manager and Engineers.
My Porsche Boxster. Excellent service and professional and the Staff are great and very friendly and so helpful. I have been back with my Car a few times to have work carried out which has been excellent as usual.
3 April 2025
Reply from Stratstone - Porsche Centre Cambridge
Hi,
We are delighted to hear that you have had such a positive experience with our team and that you have been happy with the work carried out on your Porsche Boxster.
We appreciate your kind words and are glad you were satisfied with the service.
Customer Services
This is where I am buying my next Porsche from!
Helpful, responsive, knowledgeable and plenty of coffee and cake. A great team with a great passion for customer service.
29 April 2025
Reply from Stratstone - Porsche Centre Cambridge
Hi Adam,
We're so glad to hear that you had a positive experience with our team.
We strive to provide excellent customer service and are happy to know that our efforts were appreciated.
Customer Services
Amazing customer service
Everyone that I dealt with during my visit was extremely helpful and professional. Excellent service from Porsche Centre Cambridge.
29 April 2025
Reply from Stratstone - Porsche Centre Cambridge
Hi Gary,
We are delighted to hear that you had a positive experience and found our team helpful and professional.
We appreciate your feedback and are glad you enjoyed your visit to our center.
Customer Services
Reply from Stratstone - Porsche Centre Cambridge
Hi,
Thank you for your kind words.
We're glad you had a positive experience with our team.
Customer Services
Nicholas short was great to deal with
28 April 2025
Reply from Stratstone - Porsche Centre Cambridge
Hi,
We appreciate your kind words about Nicholas.
Customer Services
Great service and staff as always
9 April 2025
Reply from Stratstone - Porsche Centre Cambridge
Hi Anna,
We're delighted to hear you had a positive experience.
Customer Services
Great customer service from the Porsche…
Great customer service from the Porsche Cambridge team. My car was in for an extended period (around 5 weeks). The service team kept me informed throughout, and use of a loan vehicle during the time was provided.
9 April 2025
Reply from Stratstone - Porsche Centre Cambridge
Hi Dominic,
We're thrilled to hear that you were pleased with the service you received from our team.
We strive to provide our customers with exceptional service and are glad that we were able to meet your expectations.
Customer Services
Efficient and Pleasant
An efficient highly-computerised service with very pleasant people to deal with.
15 April 2025
Reply from Stratstone - Porsche Centre Cambridge
Hi Ken,
Thank you for your kind words!
We are pleased to hear you had a positive experience with our service.
Customer Services
The staff went above and beyond when a…
The staff went above and beyond when a courtesy car was required at the last minutes. Very friendly team here in Cambridge.
11 April 2025
Reply from Stratstone - Porsche Centre Cambridge
Hi Harjeev,
Thank you for your kind words.
We are delighted to hear you had a positive experience and appreciate the staff going above and beyond to help you.
Customer Services
Keeps me updated on progress
Very helpful over the phone, ease of booking, helped me with online travel, great showroom with very helpful and welcoming staff, super communicative with great updates both by phone and over email, and the work was completed way ahead of schedule. Also a very helpful and insightful handover on collection of the repaired vehicle.
9 April 2025
Reply from Stratstone - Porsche Centre Cambridge
Hi Mark,
We are delighted to hear that you had such a positive experience with us. We appreciate your feedback and are glad you found the process easy and efficient.
We are thrilled that you found our staff helpful and welcoming, and that you were kept informed throughout the process.
We are also pleased that the work was completed ahead of schedule and that you were happy with the handover.
Customer Services
Anjum was really helpful in making the…
Anjum was really helpful in making the timings work better, to get both of my cars in for service work over the course of one week. The ability to ensure both cars could have service work completed back to back meant much less upheaval to me.
1 April 2025
Reply from Stratstone - Porsche Centre Cambridge
Hi,
We're glad that Anjum was able to make the scheduling process easier for you and ensure both of your cars could be serviced back-to-back.
We strive to make our customers' experiences as convenient and stress-free as possible.
Customer Services
Jasmine was great
Jasmine was great. She kept me up to date.
The guys who dropped off the car were very friendly.
31 March 2025
Reply from Stratstone - Porsche Centre Cambridge
Hi Nancy,
We appreciate your kind words about Jasmine and the delivery team.
We strive to provide excellent customer service, and we're happy to hear that our efforts were appreciated.
Customer Services
Andy was very helpful
Andy was very helpful. The loan car was superb, making me think maybe an update on my 911.?
Your showroom is fantastic and staff courtesy very good.
28 March 2025
Reply from Stratstone - Porsche Centre Cambridge
Hi Stephen,
We are delighted to hear that you had a positive experience and found Andy to be helpful and courteous.
We appreciate your feedback and are glad you enjoyed the showroom.
Customer Services
Great customer liaison
Great customer liaison
helpful service to pick me up from rental car office
24 March 2025
Reply from Stratstone - Porsche Centre Cambridge
Hi Peter,
We strive to provide helpful and convenient service to all our customers.
Customer Services
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.