Excellent customer service from Carolina Ferreira, she is exceptional. The front of house team at Cambridge are all fantastic, great communication and hospitality. Vehicle was serviced/ repaired t... See more
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Happy to do the work I was paying for (interim oil service) but the whole reason it was booked in; to replace a microswitch in the drivers door, wasn't investigated fully and not dealt with. With no... See more
Company replied
Polite helpful service as always. We changed OPC to Cambridge as the service and booking availability was better than former OPC. Car returned looking clean and smart. All service items done and visua... See more
Company replied
Porsche Centre Cambridge delivered exactly the level of service one would expect from a premium brand: professional, attentive and customer-focused. This is in stark contrast to my after-sales ex... See more
Company details
Written by the company
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, including: Aston Martin, BMW, BYD, Ferrari, Jaguar, Land Rover, Mercedes-Benz, MINI, Porsche and smart. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Contact info
High Street, CB227QD, Harston, England, United Kingdom
- 01223 081 183
4.3
Excellent
186 reviews
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Great customer service from the Porsche…
Great customer service from the Porsche Cambridge team. My car was in for an extended period (around 5 weeks). The service team kept me informed throughout, and use of a loan vehicle during the time was provided.
9 April 2025
Reply from Stratstone - Porsche Centre Cambridge
Hi Dominic,
We're thrilled to hear that you were pleased with the service you received from our team.
We strive to provide our customers with exceptional service and are glad that we were able to meet your expectations.
Customer Services
Efficient and Pleasant
An efficient highly-computerised service with very pleasant people to deal with.
15 April 2025
Reply from Stratstone - Porsche Centre Cambridge
Hi Ken,
Thank you for your kind words!
We are pleased to hear you had a positive experience with our service.
Customer Services
The staff went above and beyond when a…
The staff went above and beyond when a courtesy car was required at the last minutes. Very friendly team here in Cambridge.
11 April 2025
Reply from Stratstone - Porsche Centre Cambridge
Hi Harjeev,
Thank you for your kind words.
We are delighted to hear you had a positive experience and appreciate the staff going above and beyond to help you.
Customer Services
Keeps me updated on progress
Very helpful over the phone, ease of booking, helped me with online travel, great showroom with very helpful and welcoming staff, super communicative with great updates both by phone and over email, and the work was completed way ahead of schedule. Also a very helpful and insightful handover on collection of the repaired vehicle.
9 April 2025
Reply from Stratstone - Porsche Centre Cambridge
Hi Mark,
We are delighted to hear that you had such a positive experience with us. We appreciate your feedback and are glad you found the process easy and efficient.
We are thrilled that you found our staff helpful and welcoming, and that you were kept informed throughout the process.
We are also pleased that the work was completed ahead of schedule and that you were happy with the handover.
Customer Services
Anjum was really helpful in making the…
Anjum was really helpful in making the timings work better, to get both of my cars in for service work over the course of one week. The ability to ensure both cars could have service work completed back to back meant much less upheaval to me.
1 April 2025
Reply from Stratstone - Porsche Centre Cambridge
Hi,
We're glad that Anjum was able to make the scheduling process easier for you and ensure both of your cars could be serviced back-to-back.
We strive to make our customers' experiences as convenient and stress-free as possible.
Customer Services
Jasmine was great
Jasmine was great. She kept me up to date.
The guys who dropped off the car were very friendly.
31 March 2025
Reply from Stratstone - Porsche Centre Cambridge
Hi Nancy,
We appreciate your kind words about Jasmine and the delivery team.
We strive to provide excellent customer service, and we're happy to hear that our efforts were appreciated.
Customer Services
Andy was very helpful
Andy was very helpful. The loan car was superb, making me think maybe an update on my 911.?
Your showroom is fantastic and staff courtesy very good.
28 March 2025
Reply from Stratstone - Porsche Centre Cambridge
Hi Stephen,
We are delighted to hear that you had a positive experience and found Andy to be helpful and courteous.
We appreciate your feedback and are glad you enjoyed the showroom.
Customer Services
Great customer liaison
Great customer liaison
helpful service to pick me up from rental car office
24 March 2025
Reply from Stratstone - Porsche Centre Cambridge
Hi Peter,
We strive to provide helpful and convenient service to all our customers.
Customer Services
Very poor after sales experience
Recently picked up our new Porsche Macan electric car, sales guy Gavin was pretty relaxed no heavy sales patter. Tbh I had already made my mind up I was having it, so an easy sale for him. I then got passed over to the Business aspect because it was through my company! The person was called Trinity, apart from being bombarded by email after email, multiple signatures required arriving even on the day of collection after I had left the office! The elusive Trinity has never followed up on myself to see how I’m getting on with the car. I would have thought a courtesy call or email to ensure that all is ok never came. I made contact with the sales guy because I was &still am having a few problems with the setting up of the different keys! He assured me he would send a link on how to do this, it hasn’t happened yet!!
So when I’m ready to change my car guess who won’t be getting my business again. Very poor / none existent after sales service
20 March 2025
Unprompted review
Reply from Stratstone - Porsche Centre Cambridge
Hi David,
We appreciate you taking the time to share your experience with us.
We understand your frustration with the lack of follow-up after your purchase and we strive to provide exceptional customer service so we are disappointed to hear that your expectations were not met.
If there is anything we can help with, please email service.followup@stratstone.com
Kind Regards,
Customer Services
Reply from Stratstone - Porsche Centre Cambridge
Hi Russell,
We're thrilled to hear you had a positive experience with our team and service.
Customer Services
An excellent experience
An excellent experience from start to finish made even more enjoyable with the fantastic new facility.
14 March 2025
Reply from Stratstone - Porsche Centre Cambridge
Hi Adrian,
We're thrilled to hear you had such a positive experience!
It's wonderful to know you enjoyed our new facility.
We strive to provide excellent service and are delighted you found it enjoyable.
Customer Services
I'm not very happy with my advisor—she…
I'm not very happy with my advisor—she didn't provide much information initially (please refer to our correspondent's email). Additionally, the car wasn't cleaned as I requested, which was very disappointing. On a positive note, the receptionist was very friendly and made me feel welcome.
28 February 2025
Reply from Stratstone - Porsche Centre Cambridge
Hi Kiril,
We appreciate you taking the time to share your feedback.
We understand your disappointment regarding the lack of information provided by your advisor and the cleanliness of the car.
We strive to provide our customers with a positive experience, and we're sorry that this was not the case for you.
We'll take your feedback into consideration as we continue to improve our services.
Customer Services
Friendly welcoming service
Friendly welcoming service . I was informed about my car every stage off the process.
13 March 2025
Reply from Stratstone - Porsche Centre Cambridge
Hi Paul,
We're delighted to hear that you found our service friendly and welcoming.
We appreciate you taking the time to share your positive experience.
Customer Services
The "Team" works.
I was greeted at the door, the gentleman knew my name and directed me to a seated area where I was provide coffee and quickly joined by the service advisor who confirmed my reason for attendance.
As always I found my experience with the Porsche team professional, courteous and friendly.
Thank you
10 March 2025
Reply from Stratstone - Porsche Centre Cambridge
Hi John,
Thank you for your kind review.
We are delighted to hear that you had a positive experience and that you were well looked after.
We appreciate your kind words about our team and their professionalism.
Customer Services
First class work in good timeframe
7 March 2025
Reply from Stratstone - Porsche Centre Cambridge
Hi Stephen,
We appreciate your business and are glad you were satisfied with the service.
Customer Services
Excellent customer service
Excellent customer service. Very warm and friendly staff who added to a positive experience.
5 March 2025
Reply from Stratstone - Porsche Centre Cambridge
Hi George,
We are so glad to hear you had a positive experience with our staff.
We strive to provide excellent customer service.
Customer Services
Good Reliable service
7 February 2025
Reply from Stratstone - Porsche Centre Cambridge
Hi Paul,
Thank you very much for leaving a review!
Have a nice day!
Customer Services
Great rapid and efficient service
Great rapid and efficient service, good value, exceeded expectations
21 February 2025
Reply from Stratstone - Porsche Centre Cambridge
Hi Marc,
Thank you for your kind words!
We are thrilled to hear you had a positive experience.
Customer Services
A quality level of service throughout.
From the initial phone call to book the vehicle in (service and checks), to collection on completion the level of service was what you would expect of this brand.
2 February 2025
Reply from Stratstone - Porsche Centre Cambridge
Hi Dom,
We appreciate your kind words and are thrilled to hear that you had a positive experience.
We strive to provide exceptional service and are glad that our team met your expectations.
Customer Services
The customer experience from start to…
The customer experience from start to finish.
20 February 2025
Reply from Stratstone - Porsche Centre Cambridge
Hi Michael,
We're thrilled to hear you had a positive experience from beginning to end.
Customer Services
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