Very poor service. Wasted whole day without doing any work on the car. Car needed system upgrade which did not happen. Did not provide any courtesy car or uber vouchers
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See what reviewers are saying
Purchased my 2nd vehicle from Porsche Stockport. Always received a warm welcome from the reception staff who have been always eager to please and ready to offer a refreshment the minute I walk throug... See more
Company replied
The ladies on reception are always pleasant and efficient. Met with Tom Boniface a really nice knowledgeable chap who sorted everything. Thanks everyone
Refreshingly honest approach to car sales. Prompt responses to emails and genuine advice in terms of accessories/add-ons. We bought 2 new cars off them at same time and felt valued and appreciated. Re... See more
Company replied
Company details
Written by the company
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Contact info
Marsland Street 24, SK1 2AH, Stockport, England, United Kingdom
- 0161 476 9090
4.4
Excellent
245 reviews
Asks customers to review
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Brilliant service centre
Brilliant service centre - Steve Hughes does a fantastic job looking after customers and their vehicles, with consistent and clear communications, a friendly and welcoming style all whilst being super professional - would highly recommend.
22 July 2024
Unprompted review
Reply from Stratstone - Porsche Centre Stockport
Hello,
Thank you for your kind review.
We're really pleased to hear that Steve gave you a 5* experience! We will ensure that your lovely feedback is shared with him. Thank you for the recommendation and we look forward to seeing you again.
Have a great day,
Customer Services
Very happy with the support and help…
Very happy with the support and help provided from Amrit @PorcheStockport
1 July 2024
Reply from Stratstone - Porsche Centre Stockport
Hi Rizwana,
We’re happy to hear you had such a positive experience with Amrit!
Regards,
Customer Services
Easy booking
Easy booking, work done on time.
Steve and the team booked my MOT in, told me how long it would be, took the car in, walked me round the car for its healthcheck, did the MOT and valeted it all within the estimated time whilst I waited.
Excellent service, will be back for future service requirements for all my cars.
28 June 2024
Reply from Stratstone - Porsche Centre Stockport
Hi Ben,
Thank you for reviewing us!
Steve and the team will really appreciate you taking the time to do this.
We hope you have a great day!
Customer Services
easy to deal with
easy to deal with, good service, nice people in stockport to deal with
28 June 2024
Reply from Stratstone - Porsche Centre Stockport
Hi Chris,
Thanks so much for the review!
Our team takes pride in providing excellent customer service.
Take care,
Customer Services
Excellent Service
12 June 2024
Reply from Stratstone - Porsche Centre Stockport
Hi John,
Thank you for such a positive review.
Have a wonderful day!
Customer Services
All has been said your new guy Amrit is…
All has been said your new guy Amrit is a credit to the company
4 June 2024
Reply from Stratstone - Porsche Centre Stockport
Hello Jerry,
Thank you for giving Amrit such a great review!
It really means a lot to us.
Thanks again!
Customer Services
Ryan at Porsche Stockport was really…
Ryan at Porsche Stockport was really good, looked after me and my Macan. A really nice you man who I enjoyed talking to. I had a good customer experience.
17 May 2024
Reply from Stratstone - Porsche Centre Stockport
Hi Paul,
Thanks so much for your kind words, we will be sure to thank Ryan on your behalf.
Have a fantastic day!
Customer Services
Reply from Stratstone - Porsche Centre Stockport
Hello Gareth,
Thank you so much for leaving us this great review.
Have a lovely day!
Customer Services
Porsche Stockport
Communication was extremely poor!
I requested a call back, which never happened.
My Car was not ready when promised and not communicated in time.
I was offered a free Valet, The Car was just washed and not Valeted.
30 April 2024
Reply from Stratstone - Porsche Centre Stockport
Hi Anuj,
Thank you for your review.
We're disappointed to hear that you do feel this way. It isn't the level of customer service that we aim to provide and certainly isn't how we want our customers to feel. We apologise that you haven't received the experience that is expected.
I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.
Thank you,
Customer Services
Panamera Launch Event
Having attended the Panamera launch event last night I would like to congratulate Porsche Centre Stockport for a very enjoyable experience.
I found the staff extremely courteous, professional and helpful in particular Sue Gordon and Sam Seddon.
I currently have both a 911 Targa and a Macan and will be switching from my current dealership to Stockport for all my future service requirements based on last nights' experience.
Chris Fox
23 April 2024
Unprompted review
Reply from Stratstone - Porsche Centre Stockport
Hello Chris,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your recent experience with Sue and Sam.
We hope to be of service to you again!
Customer Services
Seamless from checking in to collection
17 April 2024
Reply from Stratstone - Porsche Centre Stockport
Hi Gary,
We appreciate you leaving us a review - thank you!
Have a nice day!
Customer Services
Reply from Stratstone - Porsche Centre Stockport
Hi Trevor,
Thank you for your five stars! We value your feedback.
Customer Services
Excellent customer care - Warranty supervision and guidance
Excellent customer care, Ryan went that extra mile with constant updates via telephone and e-mail - ensuring I was always informed with updates.
In addition, Ryan's knowledge and courtesy offered me comfort that I received the very best customer service, offered solutions to issues arisen by warranty query, solved these issues and managed to overcome hurdles to my benefit. Thanks Ryan!!!
20 March 2024
Reply from Stratstone - Porsche Centre Stockport
Hi Mr Westerman,
Thank you so much for your lovely review.
We love to hear when our team members go the extra mile!
I will ensure your feedback is passed onto Ryan and the leadership team so they know what a great job they are doing!
Thank you again.
Customer Services
Excellent service
Excellent service, problem solved quickly even though I had no booking as the car needed to be checked over asap. Many thanks to Ryan in particular.
6 March 2024
Reply from Stratstone - Porsche Centre Stockport
Hi Joanne,
We appreciate you taking the time to review us!
I am very pleased everything was handled to your satisfaction by Ryan.
Enjoy your day!
Customer Services
The staff were welcoming and helpful at…
The staff were welcoming and helpful at all times. I was taken care of well.
24 February 2024
Reply from Stratstone - Porsche Centre Stockport
Hi Apurba,
Thank you for taking the time to review us.
You have really made our day!
Customer Services
Excellent :)
13 February 2024
Reply from Stratstone - Porsche Centre Stockport
Hi Angela,
A big thank you for leaving us a 5* review!
Have a lovely day!
Customer Services
Very poor sales service from this…
Very poor sales service from this branch.
After reserving a Range Rover Velar reg DY72FOF 10472 miles .
I was told that they wouldn’t hold the car past midnight that day , they took the car off line completely .
At 04:00 am my reservation was still showing on line , yet by 08:00am it disappeared.
They never rang me as promised the next day ( Saturday) but rang on Monday to say the car had sold over the weekend!!
No matter what excuse they put forward from this review , it’s very poor service .
And I challenge them to prove the sale of that vehicle
26 January 2024
Unprompted review
Reply from Stratstone - Porsche Centre Stockport
Hi Shaun,
Thank you for taking the time to review.
Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isn’t the customer service we do aim to provide.
I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.
Thank you,
Customer Services
Great service and quick turnaround
Great service and quick turnaround. Steve's lads dont disappoint.
24 January 2024
Reply from Stratstone - Porsche Centre Stockport
Hi Lawrence,
We appreciate you leaving us a review - thank you!
Have a nice day!
Customer Services
Excellent Service
The whole team at Porsche Stockport were welcoming, polite and couldn't do enough to help. Brilliant.
12 January 2024
Reply from Stratstone - Porsche Centre Stockport
Hi Andy,
Thank you for your kind words - we're glad to have been of service!
Take care,
Customer Services
Porsche dealership costs
I was very pleased with the service received and costs. I had had a quote from an independent Porsche specialist local to me in Hale, Liverpool that exceeded the cost of Porsche main dealership in Stockport. How bizarre!
4 January 2024
Reply from Stratstone - Porsche Centre Stockport
Hi Satpall,
Thank you very much for leaving a 5* review.
We really appreciate it!
Have a great day!
Customer Services
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