Strutt & Parker Reviews 

437
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 33 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and approachable style, making the process smooth and reassuring during stressful times. The service provided is frequently highlighted as excellent, with many appreciating the clear communication, realistic appraisals, and proactive approach to sales. Reviewers are particularly impressed with the exceptional customer service, noting the quick follow-ups, insightful advice, and dedication to keeping them informed at every stage. However, some people mentioned issues with a lack of callbacks and missed opportunities with potential buyers, suggesting occasional inconsistencies in communication.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their professionalism, helpfulness,... See more

Service

Customers had positive experiences with service, with many reviewers expressing delight and satisfaction with... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting excellent communication,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We engaged Strutt & Parker to sell our country house property in May 2023. This turned out to be a very difficult period for property sales. We felt S & P gave us every support during this time, with... See more

Rated 5 out of 5 stars

Trying to sell in the recent economic climate was not easy. We were very happy with the service provided by Amy and Hamish who were always responsive and helpful, meeting as necessary to discuss next... See more

Rated 5 out of 5 stars

David Law (Director and Head of Edinburgh Residential Agency) provided a very professional, helpful and informative level of service for a recent house sale. He went above and beyond in helping market... See more

Rated 5 out of 5 stars

Amy and Hamish in the Perth office helped us to sell our parents home. They made us feel relaxed and reassured at a very stressful time. When the sale hit some unexpected snags they steered us through... See more


Company details

  1. Estate Agents

Written by the company

Strutt & Parker is one of the UK’s leading property consultancies, with a long-established reputation for delivering expert and innovative real estate advice across the residential, farms and rural estates sectors. Founded in 1885, we offer a comprehensive range of property solutions and advise a variety of clients, including homeowners, landlords, private clients, high-net-worth individuals, investors, companies and corporate clients, alongside institutions and developers.


Contact info


4.7

Excellent

TrustScore 4.5 out of 5

437 reviews

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4.7

All reviews

(437)

28 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Sophia and Sharnie from Strutt & Parker Suffolk

Sophia and Sharnie from Strutt & Parker in Suffolk were exceptional in working with us to find our country house and then get the purchase over the line. Their local knowledge and understanding of the properties we saw was the best I’ve experienced from any agents around the world. With an overseas vendor and in the middle of a covid lockdown they proved excellent brokers and the sale wouldn’t have happened without their input. I hope we are in our house for a long time but if I was ever to sell or looking for something new then they would be my first call, highly recommended!

4 October 2021
Unprompted review
Rated 5 out of 5 stars

I recommend Michael Houlden and his team in Cambridge

I was so impressed with Michael Houlden who handled the negotiation of the sale of my large listed property. He is extremely enthusiastic and friendly and quickly understands the characters of both seller and buyer and handles all situations well. He even worked, if necessary, out of business hours. He ensured anyone to deal with my sale had visited the house before it was launched. Vanessa who undertook the viewings was brilliant as was Chloe in the office who set up appointments and dealt with questions.

27 September 2021
Unprompted review
Rated 5 out of 5 stars

Gina Simpson has been a fantastic…

Gina Simpson has been a fantastic Estate Agent who was diligent and looked after us throughout the process of purchase of property and understood our deadlines and needs. This was a great experience for us.

25 September 2021
Unprompted review
Rated 1 out of 5 stars

BAD PROPERTY MANAGEMENT

Watch out from this property management. They steal your money and they don’t do anything. I have a roof leak reported several times for a year and they just don’t care. People leave shoes and personal belongings in common areas which is forbidden for fire hazards, and they don’t do anything. Very bad.

17 September 2021
Unprompted review
Rated 5 out of 5 stars

The very best Estate Agents

I'd like to highly recommend Steven Spencer and team from the Strutt & Parker Gerrards Cross office.

We had been looking to move home for the past 18 months and struggled to find the perfect property which met our family’s needs. Steven was very patient with us and showed us many different properties. At no time did he try to force a sale, instead he showed us properties which all could genuinely work.

The end result was that we moved in to the perfect home and are extremely grateful to the Steven and all the Strutt & Parker. The experience was amazing!

Best regards

Mr & Mrs Gill

8 September 2021
Unprompted review
Rated 5 out of 5 stars

Gina Simpson at Strutt & Parker offers an outstanding service

My parents made the decision to sell our family home of 40 years and after being recommended we instructed Gina Simpson from Strutt & Parker to orchestrate the sale.

Gina has been outstanding from start to finish. It is very hard to find an estate agent that actually fulfils their duties but Gina exceeded all of our expectations and has been so professional whilst applying personal touches to her service.

My parents are thrilled and we cannot thank Gina enough and will definitely recommend Her services to friends and family.

2 September 2021
Unprompted review
Rated 5 out of 5 stars

The Winchester office is highly recommended

It has been a pleasure working with the Winchester office to sell our house. Each member of the team works well together and despite it being a very busy period, they never seemed too busy to find time for a discussion.
They began by giving us a realistic expectation of how the process would work and what price we should expect. When we put the house on the market they did all the hard work and kept us fully informed at each step. I have recommended then to friends as hard working, straightforward, fair and fun to work with.

1 September 2021
Unprompted review
Rated 5 out of 5 stars

Strutt & Parker Salisbury.

Strutt & Parker Salisbury.
From our very first meeting with Sarah we knew we wanted Stutt & Parker to sell our home.
She was professional,engaging, polite and super knowledgeable.
She was realistic on every level which we found hugely reassuring.
We were quickly introduced to Fiona and the team who went the extra mile to make the very stressful business of selling a home run as smoothly as possible.
What made the difference was the very personal service and attention to detail.
Naomi G

23 August 2021
Unprompted review
Rated 5 out of 5 stars

Amazing service

We recently brought a house through Strutt and Parker. All I can say is they have been amazing from start to finish. Belinda at the Cambridge branch helped us from the minute she showed us around our home , until after we exchanged. She was incredible at advising us on what we needed to do, liaising with the buyers, dealing with solicitors and getting so many answers for our questions. She always responded to emails in a timely manner and was so wonderfully kind. We can not thank her enough. If I was selling my house she is exactly the person you would want to deal with.

18 August 2021
Unprompted review
Rated 5 out of 5 stars

Sevenoaks. excellent service

Great service in selling my late mothers property.
First set of photos were not acceptable but it was no problem to order a second set. Guide price achieved.
Sale held up, due to delay in attaining probate, but purchasers kept well informed by S&P.
All went very well, fully recommend.

17 August 2021
Unprompted review
Rated 5 out of 5 stars

Our Experience with Strutt and Parker

The Strutt & Parker representative for the purchase of our property in Tunbridge Wells acted very promptly and highly efficiently at every step of the process making the purchase side of our complicated move trouble free; we are very grateful for her efforts on our behalf.

17 August 2021
Unprompted review
Rated 5 out of 5 stars

I needed a valuation of my property…

I needed a valuation of my property with or without part of the garden that I wanted to sell to a neighbour. The agent visited and gave me a really useful informal valuation, for no charge. He backed up his valuation by comparison with another property sold recently nearby. I was confident that the valuation was accurate and unbiased. I'm really pleased with the service - thanks very much.

15 August 2021
Unprompted review
Rated 5 out of 5 stars

Sevenoaks Strutt & Parker

Sevenoaks: excellent service from Victoria all the way through. We achieved the sale price recommended by Strutt & Parker, which other agents told us would not be possible. Victoria was confident in the value, even when I questioned it, and all the offers received were in line. She also consistently went above and beyond to visit the property (which was vacant) and ensure everything was in good order. Would highly recommend these agents.

12 August 2021
Unprompted review
Rated 5 out of 5 stars

Successful Sale in Norwich

S&P Norwich advised us on sale price, marketed the house online and by brochure, organised viewings and negotiated an acceptable offer - all within a couple of weeks. Will Mullan kept us informed throughout and we were impressed by his and his colleagues' efficiency and diplomacy in dealing with prospective purchasers. We have no hesitation in commending the professionalism of the Norwich office residential team.

12 August 2021
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Excellent service from beginning to end. We felt we were in safe hands and we achieved the sale price we were looking for, which other agents were doubtful about. Strutt and Parker were confident they had valued the house correctly and our very first offer was on the button, so their instincts were correct. Would highly recommend these agents.

9 August 2021
Unprompted review
Rated 5 out of 5 stars

We recently bought a house through…

We recently bought a house through Strutt & Parker. Janet Edwards was extremely helpful throughout the whole process. Her manner and professionalism allowed us to go through the sale with ease and confidence. Thanks so much Janet, you're a star!

5 August 2021
Unprompted review
Rated 5 out of 5 stars

House Purchase - Winchester Branch

We have recently concluded our house purchase through Strutt & Parker and we were really pleased with the support received and the journey from start to finish.

Patrick and the team were very accommodating and responsive and they kept us informed through out. They also acted as an effective intermediary managing our respective solicitors and at all times we felt up to speed and supported.

3 August 2021
Unprompted review
Rated 1 out of 5 stars

Caroline Clark disgraceful attitude.

We've dealt with Caroline Clark twice over the past year and we are truly disgusted with her manners. Very unprofessional and abrupt, cannot wait to get rid of you!
Do not waste your money doing reference checks with her, she's not open and honest about what the landlord will and will not accept. You will pay for the reference only to discover that there's some reason that you can't be accepted as a tenant.
Her one-liner emails are very impersonal.
She forgets that she's made an appointment for a house viewing and has kept us waiting at a property while she casually drives up without an apology.

The worst customer service ever. Disgusting.

2 August 2021
Unprompted review

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