Stuarts London Reviews 

239
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast shipping, noting that orders are dispatched quickly and arrive in excellent packaging condition. Shoppers often mention the smooth ordering system and the exceptionally wide range of top clothing brands available. Furthermore, people frequently mention that the staff is very helpful and responsive whenever customer assistance is needed. However, some reviewers noted persistent issues with sizing, mentioning that certain garments run small or do not fit correctly. Consumers also pointed out that exact sizing measurements are occasionally missing, making it somewhat harder to choose correctly.

What people talk about most

Product

Customers consistently note ambiguous experiences with product range and quality. Many reviewers express... See more

Service

Reviewers highlight positive aspects of service, consistently praising the top notch and faultless support... See more

Order

Consumers have mixed feelings regarding their order experiences, highlighting both praise and criticism. Many... See more

Delivery service

Clients share satisfaction and positive opinions on delivery service, noting that packages often arrive... See more

Staff

Reviewers express high satisfaction and appreciation regarding the staff and customer service. Customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This company provide absolute top quality goods at very affordable prices. Also, their customer service team are second to none. I had a slight issue recently, not with a product, something very per... See more

Company replied

Rated 5 out of 5 stars

I recently bought a Ralph Lauren RRL patchwork shirt. I came across their website quite by chance. The item was reduced to a fraction of the RRP,although the same garment is still at the full RRP (or... See more

Company replied

Rated 5 out of 5 stars

Brilliant store. Bought a Carhartt WIP detroit jacket on Thursday, it arrived on Saturday with standard shipping. If ordered before 3pm, it’s dispatched on the same day which is a rarity for online st... See more

Company replied

Rated 5 out of 5 stars

Stuarts London have been first class. From order to after care, they have gone above and beyond to ensure my experience as a customer has been fantastic. Their communication is prompt and always looki... See more

Company replied


Company details

  1. Men's clothes shop
  2. Clothing Shop
  3. Shoe shop

Written by the company

Stuarts was founded in the heart of West London in 1967 with opening a store in Shepherds Bush. We are famously known for our contribution to the Mods and 80s Casuals subculture. Stuarts London became the ultimate destination for fashion-focused Lads, travelling from all areas of England. As QPR football team was in the premier league, The Lads would use the match days as an excuse for a shopping trip to Stuarts, coaches would park outside, to catch all the latest sought after brands. It is well known that on match days Stuarts would be mobbed with customers. Some-days a queue would even stretch outside the shop. Today we pride ourselves on bringing you a great choice of luxury & heritage menswear from brands that we carefully select from around the world. For those who love retro fashion, the store still stocks a selection of the vintage brands that helped build our foundations like the iconic Baracuta Harrington jackets to Danner boots. We are an official authorised stockist of every brand we display which confirms our product authenticity.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

239 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(239)

35 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really fast despatch & delivery, great CS

Really fast despatch & delivery. Ordered a snow peak single action table with standard delivery (£3.95) and it was delivered the next morning! Well packaged and sublime piece of furniture, exceptionally well designed and finished. Best snow peak item I have acquired yet. Contacted customer service about a price match as the price dropped the following day and they not only responded within 20minutes- but sent a partial refund too. Really impressive- keep up the good work Stuarts London! - this will be my new go to place for Snow Peak gear.

14 March 2024
Unprompted review
Stuarts London logo

Reply from Stuarts London

Hi Kate, thank you for the kinds words & 5-star review. We appreciate your feedback & look forward to having you back.

Rated 5 out of 5 stars

Great brands and service

Great brands and service, deliveries very quick and customer services outstanding.

25 January 2024
Unprompted review
Stuarts London logo

Reply from Stuarts London

Hi Jag, thank you for the kind review. Your feedback is greatly appreciated and we look forward to having you back.

Rated 5 out of 5 stars

10/10 Always!

Customer service team is fantastic, have had to speak with them a few times regarding orders and they always go above and beyond. Orders are always delivered quickly and packaged very well. Will continue to use Stuarts over any independent retailor and will always highly recommend.

14 March 2024
Unprompted review
Stuarts London logo

Reply from Stuarts London

Hi Sadie, thank you for the kind words & review - it means a lot to have loyal customers like yourself continuing to support independent businesses like ourselves.

Rated 5 out of 5 stars

This is an amazing store and the staff…

This is an amazing store and the staff are very helpful. Some great brands you have to go and visit them

2 March 2024
Unprompted review
Stuarts London logo

Reply from Stuarts London

Hi Justin, thank you for the kind words & 5-star review - our team are very knowledgeable and will always do their best to assist. We look forward to having you back!

Rated 5 out of 5 stars

Stuart’s is the king of tradition mixed…

Stuart’s is the king of tradition mixed with fresh contemporary trend. If your into your classic brands or latest seasonal style or brand ,Stuart’s and can not be beaten. Quality of garments and customer satisfaction I would say is the front of this gentleman’s outfitters which never fails to please !

14 March 2024
Unprompted review
Stuarts London logo

Reply from Stuarts London

Hi Luke, thank you so much for the kind words & we are pleased to hear of your experience with us!

Rated 5 out of 5 stars

Great shop ⭐️⭐️⭐️⭐️⭐️

I use Stuart’s often never had a issue always great service and fast delivery

9 March 2024
Unprompted review
Stuarts London logo

Reply from Stuarts London

Hi Liam, thank you for the 5-star review - happy to hear you are pleased with our service and look forward to having you back!

Rated 5 out of 5 stars

London's finest

One of the few independent menswear stores left in London that consistently look to introduce new brands to the market. Prefer to pay a bit extra to support the family owned Stuarts and hope they are here doing what they have been doing since the 1980's for many more years to come

10 March 2024
Unprompted review
Stuarts London logo

Reply from Stuarts London

Hi Mark, thank you for the kind words & review - we are honoured to have loyal customers like yourself continuing to support independent businesses like Stuarts.

Rated 5 out of 5 stars

Just received my redwing 1907’s

Just received my redwing 1907’s. AMAZING product!! Thanks for such a smooth service and good delivery options. Your dispatch time was insane lol. Definitely will be back. Thanks again 👍

1 March 2024
Unprompted review
Stuarts London logo

Reply from Stuarts London

Hi Simon, thank you so much for the kind words & review - we look forward to having you back!

Rated 5 out of 5 stars

Costumer Service

Received a faulty product against no fault of their own but costumer services helped greatly. They were quick to reply and ended up being able to replace the product. Amazing costumer service. Would recommend store

21 February 2024
Unprompted review
Stuarts London logo

Reply from Stuarts London

Hi Howard, thank you so much for the review - we are glad our customer service team was able to provide you assistance with your order. Many thanks.

Rated 1 out of 5 stars

Historic review

Historic review: I've always ordered Armani J45 so this was my second pair. The first pair had gone through a lot of wear and washes, so when I put the second pair on, they didn't feel the quality of the first.
Though it was just me and they were fine in every other respect.
I've now ordered a new pair from a household name upper class outfit and, wow, yes , so much lighter and smoother.
Also the 'reviews on Stuarts own website look suspicious - bland and saccharine

1 February 2024
Unprompted review
Rated 1 out of 5 stars

Costs more than a large coffee to return your item

£4-5 to return a product that was not as pictured on the website is daylight robbery. Customer service is both slow and unprofessional. The only thing going for this site/company are it's half-decent sales. That being said, after returning my product dissatisfied, I now find myself out of pocket a good few quid- would've been better off going to the purchase of a large coffee (certainly likely to give you less of a headache than this company).

8 December 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

I ordered around 1pm, item marked despatched and tracking info given within 30 minutes and delivered the next morning. The price was a lot cheaper than elsewhere, too!

21 November 2023
Unprompted review
Stuarts London logo

Reply from Stuarts London

Hi there, thank you for the kind words & review - our team will always do their best to dispatch our customer's orders as soon as possible!

Rated 1 out of 5 stars

Beware! Delivery/Returns scam

I Purchased a pair of shoes online with £3.95 delivery charge free. This was detailed on my receipt.
I returned the shoes, at a cost of £4.64. The cheapest option they offered.
My purchase cost was refunded minus £6.95. The total cost to me being £11.59.
I queried this and was offered a postage refund for the error as a good will gesture.
The amount refunded was £3.95, this was no gesture and only went some way to rectify the mistake.
Whilst they may claim this is within the terms, it is at best misleading and bordering on fraudulent.
I am very disappointed in this retailer and would not recommend them.
Stuarts of London, you need to do better!

23 November 2023
Unprompted review
Rated 5 out of 5 stars

Excellent selection of clothing etc and…

Excellent selection of clothing etc and very quick service . Will definitely shop here again

21 September 2023
Unprompted review
Stuarts London logo

Reply from Stuarts London

Hi Jamie, thank you for the kind review - we look forward to having you back.

Rated 5 out of 5 stars

Great company

Always used Stuart’s for my clothing. Deliveries are spot on. Great prices. Will always shop here both in store and online. Great service

4 September 2023
Unprompted review
Stuarts London logo

Reply from Stuarts London

Hi there, thank you so much for the kind review - we are glad you are pleased with our service & look forward to having you back.

Rated 5 out of 5 stars

15 years loyal and happy customer

I’ve been shopping at Stuart’s for nearly 15 years, each year it just smashes it out the park from classic brands to new seasonal drops ! There is literally something for everyone! If you haven’t checked out Stuart’s then you’re missing out.

27 September 2023
Unprompted review
Stuarts London logo

Reply from Stuarts London

Hi there, thank you for the kind words & review - we are honoured to have loyal customers like yourself. We look forward to having you back!

Rated 5 out of 5 stars

The Stuarts Experience…

After purchasing online for many years I decided to go and have a butchers in the shop,Love it how some things never change,same shop front i remember from back in the late 80’s…The decor inside May of changed but still got that welcoming feel with helpful,friendly staff on hand when needed..No pushing just how it should be😮‍💨Well £350 later not much had changed with a great selection of clobber and trotters on display how could you not…A great experience and didn’t feel threatened on the way out with my bags in hand as there were no “Taxers” to be seen on the pav 😉I will return 🤝

25 September 2023
Unprompted review
Stuarts London logo

Reply from Stuarts London

Hi Peter, thank you so much for the kind words & review - we are honoured to have loyal customers like yourself continue to shop with us from the early days! We look forward to having you back.

Rated 5 out of 5 stars

I’ve used Stuart’s for a long time now

I’ve used Stuart’s for a long time now. Deliveries always on time and on the one occasion there was an issue it was sorted very quickly. Great service all round

15 September 2023
Unprompted review
Stuarts London logo

Reply from Stuarts London

Hi Liam, thank you for the kind review. We are honoured to have your continued custom & are glad to hear you are pleased with our team's service.

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