Stuart Westmoreland Reviews 

464
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 86 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the in-store staff are exceptionally knowledgeable, friendly, and always ready to offer helpful advice and guidance during purchases. People really appreciate the wide selection of quality items available at very competitive prices, making shopping extremely enjoyable and satisfying. Furthermore, consumers are consistently impressed by the prompt delivery service and incredibly efficient home installation performed by skilled professionals. Reviewers note that the delivery teams handle all appliances with great care, thoroughly clean up any packaging mess, and patiently explain how everything works before leaving the home.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting knowledgeable and friendly service from both... See more

Service

Customers consistently note positive experiences with service, highlighting efficient delivery and... See more

Product

Customers had positive experiences with product, noting that items such as dishwashers, ovens, and washing... See more

Delivery service

Users describe positive interactions with delivery_service, highlighting quick delivery times and brilliant... See more

Price

Clients share positive opinions on price, highlighting competitively priced appliances and great deals... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Arrangements were made before I left the premises for delivery within the hour! Thanks to Ian & Graham, who thought they were having an early finish for the day, they came in good heart, helped me em... See more

Company replied

Rated 5 out of 5 stars

Excellent service, from telephone enquiry to in-store sales and delivery. Our old gas cooker was condemned and needed to be replaced quickly. After phone call to establish stock availability I went to... See more

Company replied

Rated 5 out of 5 stars

Our television eventually died on us after many years of service so we popped down to Stuart Westmorelands. Had fantastic service from Andrew who took his time to go through all the differences betwe... See more

Company replied

Rated 5 out of 5 stars

Vacuum cleaner and washing machine broke down 2 days before Christmas. New cleaner delivered day after purchase, washing machine on New Years Eve. Matt and Ian who delivered and fitted new washing mac... See more

Company replied


Company details

  1. Appliance shop

Written by the company

Stuart Westmoreland has been established for over 50 years supplying TV's and Audio systems along side Domestic Appliances.


Contact info

5.0

Excellent

TrustScore 5 out of 5

464 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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5.0

All reviews

(464)

78 reviews in the last 12 months

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Rated 5 out of 5 stars

Brilliant all round!

I’ve been a customer for 25 years and even though we’ve moved house since, I wouldn’t buy my appliances from anywhere else. The service we receive from Graham, Chris and the team is second to none. The prices are competitive with anyone online and you get 5 star service thrown in for good measure, This time, they have excelled themselves by arranging a washing machine replacement at very short notice, when we were in Asia and it was delivered and fitted for when we returned home. Amazing service! If you want guaranteed confidence in quality and service, with great prices then these are the guys to go to. If I could give them 6 stars, I would.

15 March 2025
Unprompted review
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Reply from Stuart Westmoreland

Hi, thank you for your comments sharing your experience with us recently and over the past 25 years, they are very much appreciated and we are always happy to help.

Kind regards,

The Stuart Westmoreland Team

Rated 5 out of 5 stars

Excellent service

I had purchased a new TV thinking my old one was not working properly. Discovered it is the aerial and not my TV. SW. sorted everything and arranged for someone to sort aerial . Took new TV back and refunded my money. Great service. Have purchased items before and will continue to do so in the future. Customer service is so important to me and that is exactly what Stuart Westmorlands deliver.

11 March 2025
Unprompted review
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Reply from Stuart Westmoreland

Hi Madeline, thank you for sharing your experience with us, it is very much appreciated.

Kind regards,

The Stuart Westmoreland Team

Rated 5 out of 5 stars

Fridge freezer purchase.

We have just recently purchased a fridge freezer from Loughborough, a very pleasurable experience from start to finish. We were looked after very well and given sound advice throughout. Thank you for all the help Chris Noon and another lovely young man, sorry, don't have his name.

13 February 2025
Unprompted review
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Reply from Stuart Westmoreland

Hi Katie, thank you for visiting our Loughborough store, and for the 5 star review; we are pleased to hear that all went smoothly.

Kind regards,

The Stuart Westmoreland Team

Rated 5 out of 5 stars

Excellent service

Excellent service. TV delivered and setup as promised.

10 March 2025
Unprompted review
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Reply from Stuart Westmoreland

Hi June, thank you for the 5 star review, it is very much appreciated.

Kind regards,

The Stuart Westmoreland Team

Rated 5 out of 5 stars

Perfect service

Good products, competitive prices, knowledge sales people, great delivery and installation. Brian and Sam I talked, arrived on time, installed the items perfectly and ran through the instuctions

8 March 2025
Unprompted review
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Reply from Stuart Westmoreland

Hi, thank you for sharing your experience with us and for the 5 star review.

Kind regards,

The Stuart Westmoreland Team

Rated 5 out of 5 stars

Great experience with Stuart…

Great experience with Stuart Westmoreland this morning when they arrived to install a new double oven. Many thanks to Brian and Sam for being so helpful and professional.

5 March 2025
Unprompted review
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Reply from Stuart Westmoreland

Hi Jane, thank you for sharing your experience with us and for the 5 star review, we are pleased all went smoothly.

Kind regards,

The Stuart Westmoreland Team

Rated 5 out of 5 stars

We buy nearly all our electrical items…

We buy nearly all our electrical items from them. They offer exceptional and friendly service and quality products.
Also, if you have problems they will get it solved ASAP.

28 February 2025
Unprompted review
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Reply from Stuart Westmoreland

Hi Paul, thank you for your comments and 5 star review, they are both very much appreciated.

Kind regards,

The Stuart Westmoreland Team

Rated 5 out of 5 stars

Excellent service

Excellent service from advice to installation. Brian and Richard arrived at the time they said. Clear instructions on how to operate the machine. I would certainly recommend them.

1 March 2025
Unprompted review
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Reply from Stuart Westmoreland

Hi Sharon, this is great to hear, thank you for the 5 star review.

Kind regards,

The Stuart Westmoreland Team

Rated 5 out of 5 stars

Very friendly and helpful team

Very friendly and helpful team both at Melton and Loughborough. Item delivered on time, with a phone call beforehand, fitted with care and all packaging taken away, thanks to Brian and Richard.

1 March 2025
Unprompted review
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Reply from Stuart Westmoreland

Hi, thank you for taking the time to leave us a review, it is very much appreciated.

Kind regards,

The Stuart Westmoreland Team

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service.
I got a Bosh Series 6 washing machine from them. Great expereince from being in the showroom to the delivery of my machine. Very friendly and clear. Thank you.

10 February 2025
Unprompted review
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Reply from Stuart Westmoreland

Hi Myriam, this is great news, we are pleased we could help with finding you a new washing machine, thank you for the 5 star review, it is very much appreciared.

Kind regards,

The Stuart Westmoreland Team

Rated 5 out of 5 stars

The personal care was excellent

The personal care was excellent, the men were tidy, knew what they were doing and very pleasant and efficient.

18 February 2025
Unprompted review
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Reply from Stuart Westmoreland

Hi Mark, this is great to hear, thank you for the 5 star review.

Kind regards,

The Stuart Westmoreland Team

Rated 5 out of 5 stars

Very efficient service

13 February 2025
Unprompted review
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Reply from Stuart Westmoreland

Hi Giles, thank you for taking the time to leave us a review, it is greatly appreciated.

Kind regards,

The Stuart Westmoreland Team

Rated 5 out of 5 stars

Brilliant

Listens, helpful goods reliable
Staff helpful shopped there frequently delivery charge cheaper than most.
Delivery men helpful polite wish more delivery people were like them

14 February 2025
Unprompted review
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Reply from Stuart Westmoreland

Hi Diane, thank you for your comments and for the 5 star review, it is very much appreciated.

Kind regards,

The Stuart Westmoreland Team

Rated 5 out of 5 stars

Great experience from the start

Great experience from the start. Graham took time to show us all the fridge freezers we were interested in and advised honestly on pros and cons of each.
Brian and Graham rang before the pre arranged delivery slot to let us know they were coming. They removed the old unit and gave us plenty of time to clean before installing the new item. They made sure everything was working, level and that we were satisfied. Installing was quick and the guys were friendly and left the kitchen nice and clean. Highly recommend shopping experience. PS: competitive prices too

12 February 2025
Unprompted review
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Reply from Stuart Westmoreland

Hi, thank you visiting us at our Melton Mowbray store and for taking the time to share your experience with us, it is very much appreciated.

Kind regards,

The Stuart Westmoreland Team

Rated 5 out of 5 stars

Excellent service from Brian and Graham

Excellent service from Brian and Graham. My fridge, freezer and vacuum cleaner were delivered and fitted to a superb standard. The fridge was complicated, as was an integrated fridge under the counter. Brian’s commitment to detail was first class.
Thank you both for excellent customer service and attention to detail.

11 February 2025
Unprompted review
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Reply from Stuart Westmoreland

Hi Helen, thank you for taking the time to share your experience with us, we are pleased to hear your new fridge is now in place and that all went smoothly.

Kind regards,

The Stuart Westmoreland Team

Rated 5 out of 5 stars

Great service all round.

Very helpful in the shop in finding an equivalent product to my expired Bosch washing machine. The fitters were also great. Thank you SW.

20 January 2025
Unprompted review
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Reply from Stuart Westmoreland

Hi, we are really pleased to hear finding your next washing machine went smoothly, thank you for visiting us and for taking the time to leave a review.

Kind regards,

The Stuart Westmoreland Team

Rated 5 out of 5 stars

Very good customer service

Very good customer service. Competitive pricing. Graham in store was really helpful. Fitters Brian and Matt took a great deal of care with installing the integrated fridge freezer which was not straightforward.Positive experience all round.

27 January 2025
Unprompted review
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Reply from Stuart Westmoreland

Hi, this is great news, thank you for leaving us a 5 star review.

Kind regards,

The Stuart Westmoreland Team

Rated 5 out of 5 stars

Brian & Kieran are top of the tree!

Brian & Kieran arrived on time and were most courteous, respecting my property and me as their customer. Their very considerable knowledge was evident as they set about removing my old fitted-microwave before installing the replacement. As always, a job can be quite tricky when one has to work out how the original product had been installed…but Brian & Kieran took it all in their stride, making positive comments as they worked diligently. We were most impressed, so much so we would not hesitate to use Stuartwestmoreland company again…a diamond company with great staff, right in the heart of Melton Mowbray. Absolutely terrific.

25 January 2025
Unprompted review
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Reply from Stuart Westmoreland

Hi, thank you taking the time to share your experience with us and for your kind comments, they are very much appreciated.

Kind regards,

The Stuart Westmoreland Team

Rated 5 out of 5 stars

Great experience of buying a washing…

Great experience of buying a washing machine. I was helped in the shop to find a model that was what I needed, and it was delivered and fitted within a few days. Brian and Kieran the fitters were brilliant - let me know when they were en route, were friendly and sorted everything really efficiently. Thanks ☺️

14 January 2025
Unprompted review
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Reply from Stuart Westmoreland

Hi Sarah, thank you for taking the time to leave us a review, it is very much appreciated.

Kind regards,

The Stuart Westmoreland Team

Rated 5 out of 5 stars

New dishwasher

A thoroughly pleasant experience from start to finish. Brian & Keiran arrived on time, were pleasant and courteous at all times and extremely professional. They did an excellent job 👏

25 January 2025
Unprompted review
Stuart Westmoreland logo

Reply from Stuart Westmoreland

Hi, this is great to hear, thank you for taking the time to leave us a review, it is very much appreciated.

Kind regards,

The Stuart Westmoreland Team

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