Stuart Westmoreland Reviews 

464
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 86 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable and helpful staff in the showrooms, noting that employees provide expert advice and make the purchasing process exceptionally smooth and pleasant. Consumers are also extremely satisfied with the prompt delivery and professional installation services provided by the team. Reviewers highlight that large appliances are set up efficiently, with old units removed carefully and workspaces left completely spotless. Many buyers appreciate the competitive pricing and overall value, making it a highly reliable local business for home electronics. Shoppers consistently mention they would definitely recommend these reliable services to others.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their helpfulness and professionalism from... See more

Service

Customers had positive experiences with service, consistently praising the efficient and knowledgeable... See more

Product

Users describe positive interactions with product, highlighting their satisfaction with appliances such as... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising prompt delivery times and the... See more

Price

Customers consistently note positive experiences with price, highlighting that appliances like washing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Arrangements were made before I left the premises for delivery within the hour! Thanks to Ian & Graham, who thought they were having an early finish for the day, they came in good heart, helped me em... See more

Company replied

Rated 5 out of 5 stars

Excellent service, from telephone enquiry to in-store sales and delivery. Our old gas cooker was condemned and needed to be replaced quickly. After phone call to establish stock availability I went to... See more

Company replied

Rated 5 out of 5 stars

Our television eventually died on us after many years of service so we popped down to Stuart Westmorelands. Had fantastic service from Andrew who took his time to go through all the differences betwe... See more

Company replied

Rated 5 out of 5 stars

Vacuum cleaner and washing machine broke down 2 days before Christmas. New cleaner delivered day after purchase, washing machine on New Years Eve. Matt and Ian who delivered and fitted new washing mac... See more

Company replied


Company details

  1. Appliance shop

Written by the company

Stuart Westmoreland has been established for over 50 years supplying TV's and Audio systems along side Domestic Appliances.


Contact info

5.0

Excellent

TrustScore 5 out of 5

464 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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5.0

All reviews

(464)

78 reviews in the last 12 months

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Rated 5 out of 5 stars

Andrew was very knowledgeable

Andrew was very knowledgeable. We bought a washing machine and dishwasher for an elderly relative with very specific requirements. He made the whole experience less daunting, I would highly recommend him and the shop for wonderful customer service.

18 January 2025
Unprompted review
Stuart Westmoreland logo

Reply from Stuart Westmoreland

Hi Anne, thank you so much for your comments and for visiting our Loughborough store, your feedback is greatly appreciated.

Kind regards,

The Stuart Westmoreland Team

Rated 5 out of 5 stars

Great communication.

Great communication. Great seller,would recommend anyday of the week.

20 January 2025
Unprompted review
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Reply from Stuart Westmoreland

Hi Keith, thank you for the 5 star review, it is greatly appreciated.

Kind regards,

The Stuart Westmoreland Team

Rated 5 out of 5 stars

It was a very difficult job fitting my…

It was a very difficult job fitting my new washing machine owing to the position in my kitchen and the difficulties getting it into position, which included pulling out the dishwasher first. Brian and Graham did a really good job with the minimum of mess and in good humour.

17 January 2025
Unprompted review
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Reply from Stuart Westmoreland

Hi Helen, thank you for taking the time to leave us a review, we are pleased to hear all went smoothly.

Kind regards,

The Stuart Westmoreland Team

Rated 5 out of 5 stars

Great service at Melton Mowbray

Great service from everyone at the Melton Mowbray store. Both my dishwasher and washer broke at the same time. The sales person was really helpful and knowledgeable and arranged a quick delivery for me. Kieran and Brian were on time, friendly and very efficient. They explained how the new products worked and left the house clean and tidy. The prices were competitive, I will definitely use Stuart Westmoreland again.

14 January 2025
Unprompted review
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Reply from Stuart Westmoreland

Hi Lissa, this is great to hear, thank you for visiting our Melton Mowbray store and for sharing your experience with us, it is greatly appreciated.

Kind regards,

The Stuart Westmoreland Team

Rated 5 out of 5 stars

Excellent service

Excellent service - installers went above and beyond! Competitive price (same as John Lewis). Very knowledgeable sales person- not pushy. Have been using SW for 40 years - so glad they are still in Loughborough.

31 December 2024
Unprompted review
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Reply from Stuart Westmoreland

Hi, thank you for visiting our Loughborough store and for taking the time to leave us a review, it is very much appreciated.

Kind regards,

The Stuart Westmoreland Team

Rated 5 out of 5 stars

Bought a new Bosch washing machine

Bought a new Bosch washing machine.
Good price.
Delivery quick.
Great service from Brian & Kieran when delivered and installed.
Good local retailer

6 January 2025
Unprompted review
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Reply from Stuart Westmoreland

Hi Andrew, this is great to hear, thank you for taking the time to leave us a review.

Kind regards,

The Stuart Westmoreland Team

Rated 5 out of 5 stars

I have bought several items over the…

I have bought several items over the years and I have always been very happy. I have just had an integrated dishwasher installed and they did a perfect job. There is always someone on the phone to offer advice and support.

6 January 2025
Unprompted review
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Reply from Stuart Westmoreland

Hi Sarah, thank you for visiting us again and for your comments, it is very much appreciated.

Kind regards,

The Stuart Westmoreland Team

Rated 5 out of 5 stars

Excellent service as always

Excellent service as always. I have bought a new integrated dishwasher from Stuart westmoreland . They couldn’t have been more helpful on the phone and when they delivered and fitted my appliance. Thank you all at Stuart westmoreland.

3 January 2025
Unprompted review
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Reply from Stuart Westmoreland

Hi Bronwen, thank you for the kind comments and for leaving us a 5 star review.

Kind regards,

The Stuart Westmoreland Team

Rated 5 out of 5 stars

Brian andKeiran arrived as agreed and…

Brian andKeiran arrived as agreed and the installation of the new dishwasher was completed in no time at all they were both very polite and they left the site all clean and tidy. Very satisfied.George Morley

30 December 2024
Unprompted review
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Reply from Stuart Westmoreland

Hi George, thank you for leaving us a 5 star review, we are pleased to hear all went smoothly.

Kind regards,

The Stuart Westmoreland Team

Rated 5 out of 5 stars

Freezer Purchase

Great customer service,very helpful staff.Andrew Grabowski was very helpful in answering our questions and advising us on the right product.we purchased a take away item which Andrew helped me load into my car,i have always found this company very helpful no matter what the purchase may be.

28 December 2024
Unprompted review
Stuart Westmoreland logo

Reply from Stuart Westmoreland

Hi, thank you for visiting us at our Loughborough store and for sharing your experience with us. It is very much appreciated.

Kind regards,

The Stuart Westmoreland Team

Rated 5 out of 5 stars

Superb Service

Many, many thanks to Brian & Kieran from Stuart Westmoreland, Melton Mowbray who fitted our new Bosch dishwasher today. Your service was impeccable from the outset -
a) the phone call to say you were on the way A*
b) your ‘no problem at all’ approach to every aspect from entering to exiting my house A*
c) your very friendly and approachable attitude A*
d) your efficient installation and disposal of my old appliance A*
Thank you also to Chris at Stuart Westmorland for processing our order so quickly for us.
Thank you so much.

23 December 2024
Unprompted review
Stuart Westmoreland logo

Reply from Stuart Westmoreland

Hi, thank you for visiting us at our Melton Mowbray store and for sharing your experience with us, it is great to hear that all went so well. Thank you also for the 5 star review.

Kind regards,

The Stuart Westmoreland Team

Rated 5 out of 5 stars

Many thanks Brian and Keiran

Many thanks Brian and Keiran for your excellent work installing our new washing machine

20 December 2024
Unprompted review
Stuart Westmoreland logo

Reply from Stuart Westmoreland

Hi, thank you for your comments and for leaving us a 5 star review.

Kind regards,

The Stuart Westmoreland Team

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish, really friendly staff and very helpful delivery guys Matt and Graham.

18 December 2024
Unprompted review
Stuart Westmoreland logo

Reply from Stuart Westmoreland

Hi Alison, thank you for visiting us, we are very pleased to hear that all went smoothly, thank you for the 5 star review.

Kind regards,

The Stuart Westmoreland Team

Rated 5 out of 5 stars

Great service

Great service. Delivery guys very helpful.10 out of 10 Gas fitter , great guy , very pleasant. 10 out of 10

18 December 2024
Unprompted review
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Reply from Stuart Westmoreland

Hi Kevin, thank you for sharing your experience with us and for the 5 star review, it is greatly appreciated.

Kind regards,

The Stuart Westmoreland Team

Rated 5 out of 5 stars

New Sony tv

Great product & great service

17 December 2024
Unprompted review
Stuart Westmoreland logo

Reply from Stuart Westmoreland

Hi, thank you for taking the time to leave us a 5 star review.

Kind regards,

The Stuart Westmoreland Team

Rated 5 out of 5 stars

Impressive customer service

Impressive customer service , competitively priced with other online retailers.
order placed Wednesday night,
telephone call Thursday morning to arrange delivery same day!
Driver phoned to advise out for delivery.
Couldn't ask for better.

12 December 2024
Unprompted review
Stuart Westmoreland logo

Reply from Stuart Westmoreland

Hi, thank you for leaving us a 5 star review, we are very pleased to hear that all went so smoothly.

Kind regards,

The Stuart Westmoreland Team

Rated 5 out of 5 stars

engineer went out of way to level…

engineer went out of way to level washing machine as the space was tight to fit new one in.

12 December 2024
Unprompted review
Stuart Westmoreland logo

Reply from Stuart Westmoreland

Hi Julie, thank you for taking the time to leave us a review, it is greatly appreciated.

Kind regards,

The Stuart Westmoreland Team

Rated 5 out of 5 stars

So glad I chose these guys to replace…

So glad I chose these guys to replace my old fridge. Gave excellent advice on models suitable as a replacement, kept us informed on delivery, and gave faultless installation and removal of old fridge.
First class service.

13 December 2024
Unprompted review
Stuart Westmoreland logo

Reply from Stuart Westmoreland

Hi Tim, this is great to hear, thank you for the 5 star review it is very much appreciated.

Kind regards,

The Stuart Westmoreland Team

Rated 5 out of 5 stars

All round 5* as below...

~ Excellent customer care in the shop from (cycling) Graham & Chris ... 3 visits in total before making a purchase ... tape measures to check interior oven dimensions etc!
~ Small discount on final price-tag
~ Arrived on time, with phone call 15 minutes ahead to alert us
~ Fitted expertly & efficiently by Brian & Tom ... old oven taken away
~ Took time to level the cooker and talk us through basic controls ... checked all 4 hobs and started both ovens for 45 minutes as after-factory advice
~ Overall experience is 5* and will keep returning to Stuart Westmoreland for 'white' goods and TVs.

10 December 2024
Unprompted review
Stuart Westmoreland logo

Reply from Stuart Westmoreland

Hi David, thank you for taking the time to share your experience with us and for the 5 star review. We look forward to seeing you again in the future.

Kind regards,

The Stuart Westmoreland Team

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