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StubHub U.S. and CanadaReviews 

23,405
•
TrustScore 4 out of 5

4.1

Event ticket seller
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Review summary

Created with AI, based on recent reviews

Considering 10,135 reviews, reviewers had a great experience with this company. Customers found the ticket purchasing process easy and stress-free, often highlighting the straightforward nature of finding seats and receiving tickets. Many people appreciated the seamless experience, from initial purchase to event entry, with tickets frequently arriving on time. Reviewers also noted the convenience of advanced parking options and the accuracy of seat views provided. However, some people were dissatisfied with the timing of ticket delivery, occasionally receiving them just a day before the event, causing anxiety. There were also concerns about high prices, unexpected currency conversions, and issues with ticket transfers or recalls. A few other people also felt that finding parking could be difficult and that the need to create multiple accounts for ticket access was confusing.

What people talk about most

Order

Customers had ambiguous experiences with order fulfillment, with some reporting issues such as tickets being... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the entire process simple,... See more

Price

Customers consistently note ambiguous experiences with price, with some reviewers finding good prices and... See more

Website

Users describe ambiguous interactions with the website, with some customers reporting positive experiences,... See more

Location

Clients share ambiguous opinions on location, with many reviewers expressing satisfaction with their seat... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I received my tickets on time, but only the night before the concert, after I had already arrived in the city. It would be much better if tickets were delivered earlier. Most of us have to travel for... See more

Rated 4 out of 5 stars

It was easy to buy and we had no problem while entering. However prices are too high and even it’s shown as Turkish Liras, you charged as USD and it costs more than what is shown as TL. In any case,... See more

Rated 5 out of 5 stars

We had a great experience using StubHub to purchase tickets to go see Hamilton. The entire process was simple and straightforward, from finding the seats we wanted to receiving our tickets. Everyth... See more

Rated 5 out of 5 stars

This was our first Jack Johnson concert and it did not disappoint us. The ticketing process was easy and the seat selection with a great view and excellent acoustics. We also purchased advanced parkin... See more

Company details

  1. Event ticket seller
  2. Hobby shop

About StubHub U.S. and Canada

Written by the company

StubHub U.S. and Canada is the world’s largest ticket marketplace with tickets available for over 10 million live sports, music and theatre events in more than 40 countries; enabling customers to buy and sell tickets whenever and wherever they are through desktop and mobile experiences.

This profile is not for international StubHub domains, which is operated by StubHub International (a different company).

Contact info

4.1

Great

TrustScore 4 out of 5

23k reviews

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No history of asking for reviews

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4.1

All reviews

(23,405)

9,725 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

This was our first Jack Johnson concert…

This was our first Jack Johnson concert and it did not disappoint us. The ticketing process was easy and the seat selection with a great view and excellent acoustics. We also purchased advanced parking which help make our entry and exit flawless. Highly recommend the Highmark Mann venue for future concerts.

27 June 2026
Unprompted review
Rated 1 out of 5 stars

I would not buy parking from stubhub…

I would not buy parking from stubhub again. The recommended lot was 3 miles from the venue and opened for parking one hour before the start of the game. It is my fault for not checking the address before buying but assumed the stubhub recommended lot would be close. Live and learn.

27 June 2026
Unprompted review
Rated 5 out of 5 stars

Great venue

Great venue, amazing concert but I paid for parking on the original concert and I was never refunded for that

26 June 2026
Unprompted review
Rated 5 out of 5 stars

I was a bit skeptical ordering FIFA…

I was a bit skeptical ordering FIFA World Cup tickets from StubHub just because of all the press going on about people not receiving the tickets they had ordered. I have always used StubHub to purchase tickets and have never had an issues. This time around I am glad to say StubHub came through not for only one world cup match, but two. The process was easy and gave my family and myself the opportunity to experience FIFA magic.

24 June 2026
Unprompted review

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