StubHub U.S. and CanadaReviews 

23,483
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 10,135 reviews, reviewers had a great experience with this company. Customers found the ticket purchasing process easy and stress-free, often highlighting the straightforward nature of finding seats and receiving tickets. Many people appreciated the seamless experience, from initial purchase to event entry, with tickets frequently arriving on time. Reviewers also noted the convenience of advanced parking options and the accuracy of seat views provided. However, some people were dissatisfied with the timing of ticket delivery, occasionally receiving them just a day before the event, causing anxiety. There were also concerns about high prices, unexpected currency conversions, and issues with ticket transfers or recalls. A few other people also felt that finding parking could be difficult and that the need to create multiple accounts for ticket access was confusing.

What people talk about most

Order

Customers had ambiguous experiences with order fulfillment, with some reporting issues such as tickets being... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the entire process simple,... See more

Price

Customers consistently note ambiguous experiences with price, with some reviewers finding good prices and... See more

Website

Users describe ambiguous interactions with the website, with some customers reporting positive experiences,... See more

Location

Clients share ambiguous opinions on location, with many reviewers expressing satisfaction with their seat... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I received my tickets on time, but only the night before the concert, after I had already arrived in the city. It would be much better if tickets were delivered earlier. Most of us have to travel for... See more

Rated 4 out of 5 stars

It was easy to buy and we had no problem while entering. However prices are too high and even it’s shown as Turkish Liras, you charged as USD and it costs more than what is shown as TL. In any case,... See more

Rated 5 out of 5 stars

We had a great experience using StubHub to purchase tickets to go see Hamilton. The entire process was simple and straightforward, from finding the seats we wanted to receiving our tickets. Everyth... See more

Rated 5 out of 5 stars

This was our first Jack Johnson concert and it did not disappoint us. The ticketing process was easy and the seat selection with a great view and excellent acoustics. We also purchased advanced parkin... See more


Company details

  1. Event ticket seller
  2. Hobby shop

About StubHub U.S. and Canada

Written by the company

StubHub U.S. and Canada is the world’s largest ticket marketplace with tickets available for over 10 million live sports, music and theatre events in more than 40 countries; enabling customers to buy and sell tickets whenever and wherever they are through desktop and mobile experiences.

This profile is not for international StubHub domains, which is operated by StubHub International (a different company).

Contact info

4.1

Great

TrustScore 4 out of 5

23k reviews

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4.1

All reviews

(23,483)

9,747 reviews in the last 12 months

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Rated 3 out of 5 stars

Didn’t go smoothly

Getting the concert tickets was easy and smooth, but trying to get out QR code for parking was a nightmare! Tried getting it several times before the concert (got the emails) said, that it might not be released until a couple hours ahead of time… well, I tried all the way there! Nothing! Luckily, the parking attendant at the Lincoln garage accepted our RECEIPT for it, otherwise we would have been screwed.

25 June 2026
Unprompted review
Rated 1 out of 5 stars

Never received my tickets

Never received my tickets! Spent hours trying to resolve by text and telephone. I was instructed to download and set up accounts for AXS, Ticketmaster, and even the NYC ballet site. No tickets! I received a refund, but that didn’t help my ruined day including missed restaurant reservations, connection with friends, the disappointment of missing the event, wasted time and anxiety. Stubhub used to be reliable. What a horrible experience!

28 June 2026
Unprompted review
Rated 4 out of 5 stars

easy to use

easy to use - had a little difficulty making sure we were in the right lot - all good! Did nothing once parked & had no problems getting into lot & getting out.

28 June 2026
Unprompted review
Rated 5 out of 5 stars

The seats were incredible

The seats were incredible. When I bought them on stub hub I thought it looked too good to be true for the price. They were the real deal. Great view of the field. Close to see the players and read their jerseys. I will use stub hub again in the future, this was my first time.

28 June 2026
Unprompted review
Rated 5 out of 5 stars

World Cup bound

Only chance we got to go to the World Cup was through StubHub! Fair prices, easy to navigate, best option for your concert/event tickets!

28 June 2026
Unprompted review
Rated 3 out of 5 stars

Dealing with FIFA was very frustrating

Dealing with FIFA was very frustrating. StubHub was easier. However, I had a difficult time accepting my tickets that was transferred to me from a previous buyer. It worked out well in the end, but for days, I was thinking that I may lose my hard earned money over two highly priced tickets. But, all’s well that ends well.

26 June 2026
Unprompted review
Rated 1 out of 5 stars

Would give zero.

Would give zero.. never recived qr code explanation they sent it a month before .. never got it 465 dollars for parking space for world cup will not refund anything. Had to buy last minute from parking app
VERY DISAPPOINTED WITH THIS COMPANY..GO TO SEATGEEK
THOMAS HARDGROVE

27 June 2026
Unprompted review
Rated 5 out of 5 stars

100/10 experience

100/10 experience. Not only was the Algeria vs Austria game INSANE, but the seats were top-notch, we were surrounded by the best fans, and ultimately had an incredible World Cup experience.

27 June 2026
Unprompted review
Rated 4 out of 5 stars

I received my tickets on time but...

I received my tickets on time, but only the night before the concert, after I had already arrived in the city. It would be much better if tickets were delivered earlier. Most of us have to travel for these events, and arriving without your tickets in hand is incredibly stressful. Additionally, the official app wasn't available to download in my country. I had to download an alternative version, but it wouldn't let me link my account.

24 June 2026
Unprompted review

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