The quality is amazing, and exactly as it says in the pictures and online. But, sometimes the delivery just takes longer then originally said. For example, it said it would take 2-3 buissness days. No... See more
Company replied
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Review summary
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The pants were very comfy and cute, i would defiantly order again. I didn’t put a 5 star review only for the reason that in the package there was like this white dust or sand thing that got everywhere... See more
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Easy to order and good tracking information. Took a little longer than other companies to arrive but not too bad. Jeans are good quality but are too long so having to spend more money to get them take... See more
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Order Prozess smooth, shipping to us also good. But I was surprised for high shipping fee, that was calculated for Returns, even though we kept the wast majority of Things. This was noch well commun... See more
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Company details
About Subdued
Written by the company
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Subdued is a brand for playful, effortless and classy teenage girls. Since the 90’s we've constantly tried to offer our girls something special that adds that extra touch to every outfit to set it apart from run-of-the-mill mainstream fashion.
Contact info
Via Catania 7, 00041, Albano Laziale, Italy
- +390699360000
- www.subdued.com
3.6
Average
13k reviews
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The sizes run big and the return…
The sizes run big and the return process is really confusing and slow but the quality of the clothing is amazing but not worth over 100 bucks
14 September 2026
Reply from Subdued
Hi,
Thank you for sharing your feedback! We’re really happy to hear that you love the quality of our clothing. We’re sorry that you found the sizing and return process frustrating, and we truly appreciate your feedback as it helps us improve.
Kind regards,
Subdued customer care
Excellent service good communication…
Excellent service good communication throughout.
7 September 2026
Reply from Subdued
Hello,
thank you very much for leaving your kind review and for the 5 stars!
See you soon on Subdued.com!
Subdued Customer Care
They have the most cutest items!!
14 September 2026
Reply from Subdued
Hello Florine,
thank you very much for leaving your kind review and for the 5 stars!
See you soon on Subdued.com!
Subdued Customer Care
Delivery was fast
Delivery was fast, easy to track. Product was exactly as described, perfect fit!
14 September 2026
Reply from Subdued
Hello,
thank you very much for leaving your kind review and for the 5 stars!
See you soon on Subdued.com!
Subdued Customer Care
Love both of the dresses
Love both of the dresses! Shipping really isn’t that long and quality is good
11 September 2026
Reply from Subdued
Hello Tori,
thank you very much for leaving your kind review and for the 5 stars!
See you soon on Subdued.com!
Subdued Customer Care
Amazing brand
I really love Subdued, I have their wings hoodie, pants and shorts and all are amazing quality.
11 September 2026
Reply from Subdued
Hello Caroline,
thank you very much for leaving your kind review and for the 5 stars!
See you soon on Subdued.com!
Subdued Customer Care
Reply from Subdued
Hello Sylvia,
thank you very much for leaving your kind review and for the 5 stars!
See you soon on Subdued.com!
Subdued Customer Care
Reply from Subdued
Hello Jena,
We are sorry to hear that you are disappointed and that this has happened; we can confirm that, as agreed, we have already sent you a free return label.
We look forward to hearing from you to find out whether you would like a replacement or a refund for the faulty item.
Thank you
Subdued Customer Care
Ordered the blue sweater with wings on…
Ordered the blue sweater with wings on back. Good quality and beautiful design. Quick delivery.
10 September 2026
Reply from Subdued
Hello,
thank you very much for leaving your kind review and for the 5 stars!
See you soon on Subdued.com!
Subdued Customer Care
Yayayayayayay
2 September 2026
Reply from Subdued
Hello,
thank you very much for leaving your kind review and for the 5 stars!
See you soon on Subdued.com!
Subdued Customer Care
The return fee is incredibly expensive…
The return fee is incredibly expensive (9euro) and there is no chance to make an exchange from the branches.
9 September 2026
Reply from Subdued
Hi,
we’re sorry to hear you feel this way. Our return conditions, including the €9 return fee and the fact that online orders cannot be exchanged in our stores, are clearly stated on our website and are accepted when placing an order. We understand that this may not be convenient, and we appreciate your feedback.
Subdued customer care
Still waiting for a refund on a return
Still waiting for a refund on a return. Quality of clothes good. Speed of delivery good.
2 September 2026
Reply from Subdued
Hi,
returns are usually processed within 10 business days from the receiving. The refund may take up to 14 business days to be credited depending on your bank or payment service provider.
Unfortunately, due to the high number of orders and returns to be processed, the our warehouse operation is slower than usual. However, we are doing everything possible to return to normal operations as soon as possible.
Thank you for your understanding and patience.
Best regards
Good website & online help
Good website & online help
Quick delivery
Hoodie quality is poor
packing is poor
9 September 2026
Reply from Subdued
Thank you for sharing your feedback with us. We’re really glad to hear you had a good experience with our website, online support and delivery. We’re sorry, though, that the hoodie quality and packaging didn’t meet your expectations. We truly appreciate you letting us know and will pass your feedback on to our team.
The tax we had to pay was not indicaded…
The tax we had to pay was not indicaded and to expensive. Size not euopeen like.
2 September 2026
Reply from Subdued
Hi, we’re sorry to hear about this experience. Could you please contact us directly and let us know which tax or charge you were asked to pay? We’d be happy to look into this for you and better understand what happened.
Good products of impressive quality
Good products of impressive quality. Slightly on the expensive side, but still reasonable. Delivery was quick and reliable. The payment options are also straightforward and customer-friendly. All in all, a positive experience.
2 September 2026
Reply from Subdued
Hello,
thank you very much for leaving your kind review and for the 5 stars!
See you soon on Subdued.com!
Subdued Customer Care
Appalling sizing/colour error and zero customer service accountability
Ordered a size XXS "Cream" sequin wings sweatshirt. What arrived was an entirely different fabric (grey marl with a beige tint) and when laid flat it measures 25 inches armpit to armpit. That's a whopping 50-inch total chest circumference (structurally a Men's XXL/3XL) yet labelled XXS. When compared side-by-side with a standard Gant XS sweatshirt manufactured in the same country (Turkey), the Subdued XXS completely dwarfs it. Despite providing photographic evidence and hard measurements, their customer service team "Alex" refuses to acknowledge this blatant mislabelling as a fault, hiding behind the excuse of a "style choice" to avoid providing a prepaid return label. They expect customers to pay a £12 international return fee for their error. The item is not at all as described. I have given 24 hours to issue a prepaid label and a shipping code for the error, or I will initiate a bank chargeback. Shocking customer care that clearly preys on their teenage demographic hoping they won't know their statutory rights. Avoid.
9 September 2026
Unprompted review
Reply from Subdued
Hi,
we’re sorry to hear about your experience. The sweatshirt you received is a different style from the one used for comparison, so the two cannot be directly compared. If you believe there is an issue with the sizing, please send us the photos with the requested measurements, as outlined in our previous correspondence. This will allow us to compare them with our product specifications and investigate the matter with our Production Team.
Subdued Customer Care
Very expensive return freight
Very expensive return freight. No point in returning an item for $15 if the return freight is $10. Will not be shopping at Subdued agan.
9 September 2026
Reply from Subdued
Hi,
we’re sorry to hear you feel this way. Our return conditions, including the return fee, are clearly stated on our website before placing an order and are accepted when completing the purchase. We understand that the cost may not be convenient, and we appreciate you sharing your feedback with us.
Reply from Subdued
Hello Siena,
thank you very much for leaving your kind review and for the 5 stars!
See you soon on Subdued.com!
Subdued Customer Care
Reply from Subdued
Hello Soph,
thank you very much for leaving your kind review and for the 5 stars!
See you soon on Subdued.com!
Subdued Customer Care
Took too long to come
1 September 2026
Reply from Subdued
Hi,
We’re sorry your order took longer than expected to arrive. We understand how frustrating that can be, and we really appreciate your patience and feedback.
Kind regards,
Subdued customer care
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