The quality is amazing, and exactly as it says in the pictures and online. But, sometimes the delivery just takes longer then originally said. For example, it said it would take 2-3 buissness days. No... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The pants were very comfy and cute, i would defiantly order again. I didn’t put a 5 star review only for the reason that in the package there was like this white dust or sand thing that got everywhere... See more
Company replied
Easy to order and good tracking information. Took a little longer than other companies to arrive but not too bad. Jeans are good quality but are too long so having to spend more money to get them take... See more
Company replied
Order Prozess smooth, shipping to us also good. But I was surprised for high shipping fee, that was calculated for Returns, even though we kept the wast majority of Things. This was noch well commun... See more
Company replied
Company details
About Subdued
Written by the company
|  |
 |
Subdued is a brand for playful, effortless and classy teenage girls. Since the 90’s we've constantly tried to offer our girls something special that adds that extra touch to every outfit to set it apart from run-of-the-mill mainstream fashion.
Contact info
Via Catania 7, 00041, Albano Laziale, Italy
- +390699360000
- www.subdued.com
3.6
Average
13k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good quality product and very quickly…
Good quality product and very quickly delivery service :)
3 September 2026
Reply from Subdued
Hello,
thank you very much for leaving your kind review and for the 5 stars!
See you soon on Subdued.com!
Subdued Customer Care
Reply from Subdued
We’re sorry to hear that the sizing wasn’t right for you and that you found the return process cumbersome. We truly appreciate your feedback and will take it into consideration as we continue working to improve our customers’ experience.
Hoodie and jeans
I bought the jeans and the hoodie for my teen daughter . Both are great, she loves to wear! Order arrived soon and the quality seems to be nice.
31 August 2026
Reply from Subdued
Hello Olga,
thank you very much for leaving your kind review and for the 5 stars!
See you soon on Subdued.com!
Subdued Customer Care
Reply from Subdued
Hello Varvara,
thank you very much for leaving your kind review and for the 5 stars!
See you soon on Subdued.com!
Subdued Customer Care
Size recommendations should be fixed
I love my hoodie but i went with size 36, because thats what the site recommended for my height and weight but i should have definitely went with 32/34 because this hoodie is hugeee on me.
28 August 2026
Reply from Subdued
Hi, we’re glad to hear you love your hoodie! We’re sorry the size recommendation wasn’t quite right for you. Thank you for sharing your feedback with us — it’s important and helps us improve.
wspaniały
i love subdued, this is my favourite shop with clothes of all time.
when i’m in the other country for example in spain i have to go to subdued! everything there is amazing and so pretty especially collection with wings🪽
i would be over the moon if subdued opened in poland, for example in cracow, this is my little dream🥹
4 September 2026
Reply from Subdued
Hi! Thank you so much for your lovely words! We’re so happy to hear that Subdued is your favourite shop and that you love our Wings collection! 🪽 ✨
It’s the bestttt
28 August 2026
Reply from Subdued
Hello Mia,
thank you very much for leaving your kind review and for the 5 stars!
See you soon on Subdued.com!
Subdued Customer Care
Still not delivered
My parcel has been at the depot (5 minutes from my house) for 10 days and still is not delivered. I am receiving no response to my query
3 September 2026
Reply from Subdued
Hi, we’re really sorry to hear about the delay with your parcel. We’ve contacted you privately to look into the situation and help you further.
Reply from Subdued
Hello Martin,
thank you very much for leaving your kind review and for the 5 stars!
See you soon on Subdued.com!
Subdued Customer Care
Delivery service
26 August 2026
Reply from Subdued
Hello Maja,
thank you very much for leaving your kind review and for the 5 stars!
See you soon on Subdued.com!
Subdued Customer Care
Reply from Subdued
Hello Elens,
thank you very much for leaving your kind review and for the 5 stars!
See you soon on Subdued.com!
Subdued Customer Care
Reply from Subdued
Hello Zoé,
thank you very much for leaving your kind review and for the 5 stars!
See you soon on Subdued.com!
Subdued Customer Care
Reply from Subdued
Hello,
thank you very much for leaving your kind review and for the 5 stars!
See you soon on Subdued.com!
Subdued Customer Care
Very quick shipping
Very quick shipping. Received my jeans quickly and they fit perfectly.
26 August 2026
Reply from Subdued
Hello Marian,
thank you very much for leaving your kind review and for the 5 stars!
See you soon on Subdued.com!
Subdued Customer Care
Good experience
18 August 2026
Reply from Subdued
Hello Carla,
thank you very much for leaving your kind review and for the 5 stars!
See you soon on Subdued.com!
Subdued Customer Care
Reply from Subdued
Hello Melanie,
thank you very much for leaving your kind review and for the 5 stars!
See you soon on Subdued.com!
Subdued Customer Care
Fast delivery, excellent products.
Fast delivery, products of great quality at reasonable prices
1 September 2026
Reply from Subdued
Hello Marija,
thank you very much for leaving your kind review and for the 5 stars!
See you soon on Subdued.com!
Subdued Customer Care
Don’t EVER buy on line!!
Don’t EVER buy on line!!! They charge you £9 or £12 to return it and don’t allow you to return in store!! No other companies do this.. AVOID
16 September 2026
Unprompted review
Reply from Subdued
Hi,
we’re sorry to hear that our return process did not meet your expectations, and we understand that return costs and the inability to return online orders in store can be frustrating.
We would just like to clarify that the return costs and return methods are clearly explained in our return policy on our website. These terms are available to review before placing an order and are accepted when the order is completed.
We appreciate your feedback and are sorry that your experience with us was not as expected.
Reply from Subdued
Hello ,
thank you for your feedback.
Subdued garments are the result of extensive research in terms of fabrics, manufacture, design, packaging and distribution. Their price therefore allows us to continue to offer our customers a product that has all the qualities to last, despite the fact that we are a fast fashion retail brand.
The production of our articles is studied and designed ad hoc to meet the needs of our customers and this justifies their current market price.
We hope to see you soon on Subdued.com
Have a great day!
Subdued Customer Care
Easy to use to buy gift card
31 August 2026
Reply from Subdued
Hello,
thank you very much for leaving your kind review and for the 5 stars!
See you soon on Subdued.com!
Subdued Customer Care
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.