SUBVERT BOARDSTORE Reviews 499

TrustScore 5 out of 5

4.9

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See what reviewers are saying

Rated 5 out of 5 stars

I recently visited the store with my son to buy him some new board boots. The help and advice we received from Matt was absolutely brilliant! He spent a huge amount of time with my son trying out dif... See more

Company replied

Rated 5 out of 5 stars

Top class service today. This is a business where the values are clear and really seem to be shared by the team - good advice and look after people. All dead sound. Not trying to MAKE you buy - genu... See more

Company replied

Rated 5 out of 5 stars

After demoing a few boards over the last two weeks I bought my first snowboard, boots and bindings at the store. Matt was extremely helpful throughout, guiding me through the process and giving me adv... See more

Company replied

Rated 5 out of 5 stars

I actually purchased the same top about 3 years ago. It’s till In amazing condition but I spilled paint on it. So obviously I purchased another one. Love this top, great pockets, lovely material th... See more

Company replied

Company details

  1. #5 of 16 best companies in Winter sport shop
  2. #26 of 141 best companies in Sporting Goods Shop

Written by the company

Independently Owned UK Snowboard, Skate and Lifestyle Shop


Contact info

4.9

Excellent

TrustScore 5 out of 5

499 reviews

5-star
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1-star

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Rated 5 out of 5 stars

I made an online purchase and…

I made an online purchase and unfortunately my item wasn’t available in the size I requested,. I swiftly received a phone call from the store and they were really helpful and the matter was sorted out within minutes. Great staff, great store.

26 June 2022
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Reply from SUBVERT BOARDSTORE

Thank you for being understanding and for the lovely review 😊

Rated 5 out of 5 stars

Brilliant

Brilliant in all respects 🤩

5 June 2022
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Reply from SUBVERT BOARDSTORE

Thank you so much for the brilliant review 😍

Rated 5 out of 5 stars

Great service

An item was showing as out of stock and subvert found it for me and listed it on its website. Really helpful, fast delivery, great service, thank you

19 May 2022
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Reply from SUBVERT BOARDSTORE

Ah thank you for the lovely review 😊

Rated 5 out of 5 stars

Efficient company

Fast delivery. Ordered a snowboard hoodie but it didn’t fit . Sent it back and received a fast refund.

17 May 2022
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Reply from SUBVERT BOARDSTORE

Thank you 😊

Rated 5 out of 5 stars

Just a brilliant store

Friendly , helpful, knowledgeable with fantastic customers service and they care about there customers, if only every shop was as good at what they do

10 April 2022
Unprompted review
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Reply from SUBVERT BOARDSTORE

Thank you so much 🙏🏻

Rated 5 out of 5 stars

Quality

Quality! Spent a solid 90 mins with Matt a couple of weeks ago choosing some boots. As a beginner, I found the hire boots from Chillfactore seriously uncomfortable. I explained where I was with my progress and what I was after and was treat no differently to the more experienced riders in there. Felt well at home, had a good gas and ultimately walked out with some boots that are close to replacing my slippers. New loyal customer here 😎

14 March 2022
Unprompted review
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Reply from SUBVERT BOARDSTORE

Thanks so much 😊

Rated 3 out of 5 stars

Staff are amazing and willing to help

Staff are amazing and willing to help, but the stock is a bit poor

4 March 2022
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Reply from SUBVERT BOARDSTORE

Hi Timothy, thanks very much for taking time to leave us a review, we appreciate your comments regarding our staff, we agree they are great!

We'd just like to take a moment to address your comment regarding our current stock levels:

As a winter sports business primarily we receive new stock for each winter from September onwards, and our bricks and mortar store is normally full to bursting by late November. However, as we are required to order our winter stock 12 months in advance, we were not able to confidently predict how busy the season would be, and having struggled at times to make ends meet during the pandemic, we deliberately didn't order much in the way of extra stock. Nobody least of all us really knew whether the travel and tourism industry would be fully back up and running, so this tactic of being cautious was an attempt to ensure we didn't over-stretch our finances, in order for us to survive into our 22nd year as an independent snowboard retailer. This approach was also adopted by the vast majority of our suppliers and their distributors, so even when it became clear we were in the midst of a strong selling season, there wasn't much extra stock available to order.

We'd like to personally offer our apologies to you for not having as much choice as you normally would. We are incredibly proud of our store and the service we offer, but it is dissapointing to receive a 3 star rating from a customer without the chance
to explain the circumstances which led to your dissatisfaction. Have a great
day!

Rated 5 out of 5 stars

New board and bindings, great service!

Went in to trial a few boards for an upcoming trip and left with a beauty! Vicky helped me out and set the board up and was very pleasant and helpful as were the guys! Would defo return for my next boarding needs 😊

3 March 2022
Unprompted review
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Reply from SUBVERT BOARDSTORE

Many thanks and enjoy your trip 🙌🏻

Rated 5 out of 5 stars

I called up because I couldn’t track my…

I called up because I couldn’t track my parcel and spoke to keith ( I think that was his name) and he was super helpful with my issue.

27 February 2022
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Reply from SUBVERT BOARDSTORE

Yes it would have been Keith the manager, glad he could help and the issue was resolved 😊

Rated 5 out of 5 stars

Never received the goods - UPDATE now received

I never received the goods I ordered. The tracking options they gave me don't work. I have emailed asking where they are and have received now response.

UPDATE: My email was replied to but was in my junk folder. The goods showed up, the delay was due to the post code being hard to read on the package. All resolved now thanks.

24 February 2022
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Reply from SUBVERT BOARDSTORE

Hi Rene, I have responded to your email straight away as soon as I received it, please check your junk/trash. You ordered using our free standard delivery service which takes a little longer for goods to arrive. I expained in my email that if the goods don't arrive by the end of the week I will chase this with Royal Mail who now have your parcel.

Rated 5 out of 5 stars

Absolutely brilliant

Absolutely brilliant, we visited the Manchester chillfactor store , VIcky was amazing she helped us out so much , My daughter was getting her first pair of snowboarding boots , prices were very very affordable , the time she spent with us and the options offered were brilliant , we will definitely back to have a look for boards when we are ready .👍

8 February 2022
Unprompted review
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Reply from SUBVERT BOARDSTORE

Thank you for the brilliant review 🤗

Rated 5 out of 5 stars

Excellent service at competitive prices.

Very knowledgeable, patient and helpful staff. Both my wife and I needed new snowboards to replace our aging ones ahead of a family holiday to Tignes and helped us navigate all the updates and new terminology. Surprisingly, their prices are competitive, especially considering their captive audience. This coupled with exceptional service means I will be shopping there again for sure. Highly recommended.

5 February 2022
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Reply from SUBVERT BOARDSTORE

Thank you so much and enjoy your holiday 🏂

Rated 5 out of 5 stars

Awesome shop and staff-

Awesome shop and staff- have now spent a small fortune over the years- great selection for skate/snow riders..check for sales as they have really good revised pricing on previous years kit

30 January 2022
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Reply from SUBVERT BOARDSTORE

Awww thank you 😊

Rated 5 out of 5 stars

Great rider owned snowboard shop

Great rider owned snowboard shop, that gives you excellent and honest advice to make sure you buy the gear that is best suited to your needs. The demo service is excellent too £15 to demo as many boards as you want-Bargain!

23 January 2022
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Reply from SUBVERT BOARDSTORE

Woohoo, thank you for the ace review 😊

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