SunExpress Airlines Reviews 5,392

Can not fault them it was a newer plane and there in 4 30 min was faster then last year

On March 1st, 2026, I experienced two serious failures during my SunExpress flight XQ 0564 from Antalya to Vienna — neither of which has been resolved to this day.
1. Check-in Disaster at Antalya Airport Terminal 2
At 09:45, after waiting in line at desks 235-236, I was told the desk was closing just as my turn arrived and was redirected. After queuing again at the new desk, that one closed too. Passengers with 40 kg of luggage were forced to wander between desks due to TGS ground staff’s complete lack of coordination. If a desk is closing, why is no barrier placed to prevent passengers from queuing needlessly?
2. Damaged Baggage Delivered in Vienna
Upon arrival, my suitcase was delivered with its telescopic handle mechanism completely shattered at the base — entirely unusable. I immediately filed a PIR (Property Irregularity Report) at Vienna Airport. After multiple formal complaints to SunExpress, I received the same automated response each time: “Handles are protruding parts; send us a repair invoice.” A handle torn from the body of a suitcase cannot be repaired, and SunExpress’s internal terms cannot override passenger rights under the Montreal Convention (Article 17).
After months of being given the runaround, I am now pursuing formal legal action through the Consumer Arbitration Committee. I am sharing this experience to warn other passengers.
Flight: XQ 0564 | 01.03.2026 | AYT → VIE
PNR: WCC2F8 | Bag Tag: XQ 379976
**
1 Mart 2026 tarihinde XQ 0564 seferli AYT-VIE uçuşumda, aynı uçuşta iki ayrı ciddi mağduriyet yaşadım ve hiçbiri SunExpress tarafından çözüme kavuşturulmadı.
1. Antalya Havalimanı Terminal 2 - Check-in Kabusu
Saat 09:45’te 235-236 numaralı check-in bankolarında sıraya girdim. Tam sıram geldiğinde banka “kapalı” denilerek başka bir bankoya yönlendirildim. Yeni bankoda tekrar sıraya girdiğimde, o banka da kapatıldı ve yeniden başka bir bankoya yönlendirildim. Ellerinde 40 kg bagaj bulunan yolcuların, TGS personelinin organizasyonsuzluğu yüzünden banka banka gezdirilmesi kabul edilemez. Madem banka kapatılacak, neden şerit çekilmiyor?
2. Viyana’da Teslim Edilen Hasarlı Bagaj
Uçuş sonrasında valizimin teleskopik çekme kolunun plastik gövde kökü tamamen parçalanmış ve kullanılamaz halde teslim edildi. Viyana Havalimanı’nda derhal PIR (hasar tutanağı) tutturdum. SunExpress’e birden fazla yazılı başvuru yaptım. Her seferinde “çekme kolları çıkıntılı parça sayılır, tamir faturası gönderin” şeklinde aynı otomatik yanıtı aldım. Gövdeden kopmuş, tamir edilemez durumdaki bir valiz için ne tamir faturası gönderilebilir ne de bu yanıt uluslararası Montreal Konvansiyonu kapsamındaki haklarımı ortadan kaldırabilir.
Aylarca oyalandım, sonuç alamadım. Tüketici Hakem Heyeti başvurusu dahil tüm yasal haklarımı kullanmaya devam edeceğim. Bu deneyimi yaşayacak diğer yolcuları uyarmak için paylaşmak istedim.
Uçuş: XQ 0564 | 01.03.2026 | AYT → VIE
PNR: WCC2F8 | Bagaj Etiketi: XQ 379976

Clear pricing on website with different baggage options. Very good flight times.
Extremely pleasant staff on-board. Comfortable planes. Really enjoyed the flight.

Awful experience with SunExpress. Had 15kg of luggage included in my booking and then paid for an additional 20kg of luggage before I flew out. No issues on the way out but on the way back staff claimed I hadn’t got any luggage allowance and charged me £160 for 2 cases. One weighing 18kg and the other 15kg. Made a complaint to SunExpress who are now lying saying I had 66kg of luggage. What they’ve done is added my luggage twice! So their mistake and I’ve asked for proof of this weight and now they’re not responding despite me sending proof that I had 2 cases and the weight. Complete fraud to take extra money. I’ll be taking this further. And from the reviews looks like they’ve done it to lots of other people. Staff were also so rude to me, one man waved his hand and said go away go away. The 2 women were talking amongst themselves and answering calls on mobiles and instagram notifications. When I asked if they could help she held her finger up to shush me. UPDATE: SunExpress have offered me £30 refund for the £160 they have fraudulently taken from me! Absolute joke. I want my whole money refunded not a pathetic £30!!!

Booking online was easy

I regret choosing this airline.

When purchasing my ticket, I paid for cabin baggage and a personal item. I followed all size requirements precisely, down to the millimeter. However, during boarding, I was the ONLY passenger stopped and asked to have my suitcase weighed. Due to a slight overweight, a staff member demanded an additional payment of €80. (These are the rules, and although the situation was unpleasant, I understand that I had no other choice.)

The staff member spoke to me in a rude manner and seemed visibly pleased about the situation. All three staff members addressed me in a raised tone, even though I did not resist paying and remained calm throughout the interaction.

As a result, I was forced to check in my brand new suitcase. Upon arrival, I received it with a crack and a large number of scratches.

I contacted customer support twice, and both times my claim was rejected.

If you have the option, choose a more expensive airline — at least the staff there treat passengers with respect.

All the best.

Think they are budget bit brilliant, staff wonderful, big thumbs up for me

It is 4 kg Baggage only included in price. And we informed only when did online check in. And it is very expensive if compare with different air companies

really simple and straightforward to book

I would give zero stars but this isn't an option! The flight was cancelled by TUI but I had paid for extra legroom seats which had to be done direct with Sun Express. Initial contact was good but since I have submit all the necessary evidence that I had booked and paid for extra legroom seats (which I should not have needed to since their own records showed this!), I have had no responses to my several emails requesting my refund. Disgraceful. I will not give up until I receive this

URGENT WARNING – FLIGHT REBOOKING SCAM

If you are trying to book or amend a flight, please read this carefully.

My wife’s flight to Turkey was recently cancelled. She was instructed to call a UK customer service number to rearrange her travel (020 8157 9797). She spoke to an agent, who then transferred her to another “representative” to complete the rebooking.

That second person was a scammer.

During the call, three separate payments were taken, totalling £1,700.

This was not a random cold call. This happened after contacting what we believed to be a legitimate customer service channel and being transferred internally. That is extremely concerning. At best, there is a serious failure in their systems. At worst, something far more troubling is going on.

Do not assume that being transferred on a call means you are still speaking to a legitimate agent.

Protect yourself:

Do not make payments over the phone unless you are absolutely certain who you are speaking to
Hang up and call back using the official number listed on the airline’s website
Question any transfer or request for payment

We are now dealing with our credit card provider to try to recover £1,700.

Please take this seriously and stay vigilant.

Very disappointing experience with SunExpress. On a five-hour flight, the lack of a seat pocket was surprisingly irritating and made the journey less comfortable.

The biggest issue was the misleading baggage policy. The website suggests free luggage when travelling with a baby, but only in the fine print does it exclude certain fare types—something not made clear during booking. We were forced to pay a large, unexpected fee at check-in on our return flight. We weren't the only ones, a significant proportion of the flight were forced to pay unexpected fees relating to luggage - strongly suggesting t&c's on booking are misleading

Check-in staff were rude, patronising, and couldn’t provide a receipt for the payment. Overall, a frustrating experience—I won’t be flying with them again.

We had a return flight booked to Turkey and they cancelled our return flight. The time difference to the next flight was 10 minutes less than the compulsory refund so they refused to refund my flight leaving me significantly out of pocket. When I then did the outbound leg the check in process was horrendous….the flight itself was very good.

Was unable to check-in online, after three attempts, and was charged £5 each to get our boarding cards and then was charged £60 each for our bags, even though they complied with the booking (ie they fitted under the seat in front) a total of £130 - and to make matters worse the person on check-in didn’t return my credit card. Requested a refund, had a case number only to told case number didn’t exist when I tried to check the progress, even though I used the link off their confirmation email and the case number I was given. NEVER AGAIN will I travel with this company

I didn't have any problems booking. I was well impressed by the flight. So much leg room and overhead storage. The staff were really friendly on the plane. Oue luggage came straight away on the belt. So no complaints. So much better than Easyjet and Jet2.

I have been booking with SunExpress for years. Never had a problem until a few days ago.
When booking a flight, the money was taken from my account but I did not receive a booking number. A real employee in the chat assured me that the money would then be refunded to my account. I also emailed SunExpress, and two days later a lady called me by phone and confirmed that if no TXN number is known to them, the booking did not go through and the money would be refunded. Which also happened, 4 days later it was back in my account. Booked again today and this time no problems with booking. Thank you very much top team of SunExpress for reassuring me!

The booking process is laborious and baggage allowance very confusing sun value being the only choice really.

Best budget airline I’ve used all crew pleasant and helpful Will use them again.

Return flight from Antalya to Bristol ran smooth and on time. Online check in was no issue although no option to download boarding card to Apple wallet. Baggage check in went smooth and flight ran as expected. Staff were friendly and helpful. Can’t say I’ve experienced any of the issues that others have reported

I have travelled with sunexpress on 5 occasions and never had any problems.