SunExpress Airlines Reviews 5,394

I have travelled with sunexpress on 5 occasions and never had any problems.

ILLEGAL REFUSAL OF DUTY OF CARE – Stranded a family for 33 hours!
Review: SunExpress is an airline that clearly believes it is above the law. Following a schedule change on a connected booking (PNR: YG33**, my family and I (including two young children) were forced into a 33-hour layover in Izmir.
Despite calling their customer service in Turkey FOUR TIMES to request assistance, I was repeatedly told to "call my agent" and denied any help. Upon landing, no hotel vouchers, transport, or meal assistance were provided. For the safety of my children, I was forced to "self-assist" and pay 23,416.47 TL for a hotel, taxis, and food.
Now that I am back in the UK, SunExpress is REFUSING to reimburse these mandatory "Duty of Care" expenses. They are repeatedly citing the "14-day notice rule," which they know very well only applies to Article 7 Compensation. Under UK261 and SHY-YOLCU (Article 9), the Right to Care is an absolute and unconditional obligation regardless of when the schedule change happened.
This airline is intentionally misleading passengers about their statutory rights to avoid paying for the hotels they are legally required to provide. Their systems are a shambles I was flagged at multiple airports for a "£0.00 outstanding payment" that didn't exist, causing further stress and delays.
WARNING TO PASSENGERS: If SunExpress breaks your connection, do not expect them to follow the law or help your family. They will leave you stranded and then lie to your face to keep your money. I am now forced to escalate this to AviationADR and the CAA to get my money back.
Avoid this airline if you value your rights or your sanity.

to be quite frank I am very disappointed with your lack of taking responsibility when in fact it was the Sun Express Air line that damage and destroyed my suitcase on my trip back from Turkey on the 29 March 2026. If thee were warning or notification advising me to check my suitcase before leaving the Airport then I would not have waited until I left the Airport before checking my belongings at the Baggage irregularity desk.

I did not realise until I was actually on the train home that I notice the damage so when i got home I submitted an insurance form from the Sun Express site. Only to get a rejection letter informing that I needed a verification report. So that being established I tried for several days to speak to a Sun Express representative with out any success. So I decided to take the empty damage suitcase to the Airport to obtain the verification report as requested by Sun Express. When I arrived at the Airport I when to the Customer Service help desk to Ask to liaise with a Sun Express operative. The situation was explained over the telephone and the Customer Service advise me that Sun Express could not complete the verfication report as this must be completed to support any claim for damage.

The Customer Service advised me to proceed to the telephone enquiry line in Zone A area and advise the operative that i was on the way. When I got to the telephone I called through for at least 20-30 minutes before anyone answered the telephone. When this man answered the telephone is was so rude. I explain the situation to him and he refuse to assist. I then ask him if I could complete the irregularity baggage form. He then said it was completed on line now and that all damage must be identified a a report made prior to leaving the Airport. I asked him for a copy of the form he stated it was an on line form and know I could not get access to it. Him being so rude and unprofessional I requested his name and her mutter (Ali). Then asked him there was a supervisor on site this afternoon. He then informed me that I could find a supervisor in Zone A so I when to that zone only to find out that he was misadvising me. Because there was no supervisor walking the floor area in the Zone A area . I asked another Airport staff member for a Sun Express desk and they pointed me to the desk.

When I got to the Sun Express desk I explained the situation and she called through to the Sun Express and got a form brought down for me to take away and complete. My argument is that If I know I had to report any such damage before leaving the baggage area.

Please note that i have sent the Customs and Excise clearance form back to you as you have advise me to complete this form and return it to you.

I rarely leave reviews, but I feel this experience should be shared.

I booked flights with SunExpress through Booking.com for travel to Turkey, where my partner is due to undergo important dental treatment. Shortly before travel, my grandmother was placed on end-of-life cancer care. I contacted SunExpress in the hope that, given the circumstances, there may be some compassionate support to move the dates.

I was not asking for a free flight or refund. I simply wanted to explore reasonable options during a family crisis.

The response was extremely disappointing. I was quoted a very large additional fee to change the flights, no flexibility was offered, no goodwill gesture considered, and the overall approach felt entirely policy-driven with little empathy for the situation.

I understand companies have terms and conditions. But customer service is tested when real-life circumstances happen, not when everything goes smoothly.

For me, this was a poor customer experience and not the level of care I would expect from an airline handling customers during difficult personal situations.

Others may wish to consider this when choosing who to travel with.

Instructions to check baggage etc could be better explained.

I fly twice a year whit Sunexpress and it is always easy to book, and quick, service is great, price is better than others. On the Airport in BRU good service, in Izmir new system to check in directly.

Our flight was canceled from cork to Izmir on the 11th of April ...then we were out up in hotel .then it kept getting canceled till 4 o clock on the 12th of April ..
So we lost 2 days of our holiday ...it really wasn't worth our while in travelling such a long distance ..there was no reason the flight couldn't of left on the 11 later or early on the Sunday the 12 th ..

Have used SunExpress in the past, this time no different easy clear online booking, quick and no problems.

I have been travelling since 1997 and almost I have all small and big airlines but travelling with Sunexpress airlines, is the worst experience of life. 1st of all they open outbound online check in 72 hours before but system was down and they charged £20 extra for counter check in and only 4KG hand bag was allowed they also charged £80, over 4KG up-to 8KG. Same thing happened on inbound flight but these time things get more worst because this time I was worried about me and family life and others in airplane, the pilot was flying, like he was inexperienced or drunk. It was nightmare never going to travel by sunexpress even they offer me free flight.

I had a really smooth experience using the SunExpress Airline booking system and mobile app. The whole process felt straightforward from start to finish. Searching for flights was quick, and the interface made it easy to compare options, select seats, and add extras without any confusion.

The app itself is clean and responsive, which made managing my booking hassle-free. The check in section it requires attention as it requires a number to proceed and if you do not use the Visa you cannont proceed you haver to switch to the Website, flight details, and updates was available in one place and easy to access. Notifications were timely and helpful, keeping me informed without being overwhelming.

Payment was secure and seamless, and I appreciated the clear pricing with no hidden surprises during checkout. Overall, the experience felt reliable and user-friendly, which takes a lot of stress out of travel planning.

I’d definitely use SunExpress again.

Everything went well through the airport, the flight was smooth and comfortable with pleasant and professional staff.
The only thing that was awkward was by booking through the travel operator, it was a bit complicated (for a pensioner) downloading hard copies of boarding passes only 72 hours before flying, then downloading digital passes coming home !!!

We flew from Antalya to Stansted with Sun Express. The website was easy to use as was the online check in process. I'm not sure how other users find it difficult if I'm honest. The cabin crew were very polite & helpful and the plane was spotlessly clean. We would travel with Sun Express again with no hesitation.

App is so slow. Price change between pages were so annoying.

We are extremely frustrated with SunExpress Airlines. Every time we book a ticket, we carefully select the “special assistance” option during the reservation process. However, once the ticket is purchased, this request simply disappears from the system. This issue happens every single time without exception!

When we arrive at the airport, no one seems to have any record of our request, and we end up facing serious inconvenience and stress. How is this acceptable? Are passengers’ needs really treated with such disregard?

We strongly urge the responsible teams to address and fix this issue immediately. Instead of ignoring passengers’ needs, please fix your system and stand behind the service you claim to provide!

This is blatant and disgusting manipulation. They suddenly cancelled my flight without any explanation, and I couldn't even get a refund. There was no response or customer service.
Updated review: Your customer service is nonexistent, and you know it perfectly well. So don't try to pretend you care about your customers; that's the last thing on your mind.

You canceled my trip, and when I asked for a refund, after a long delay, you returned a small amount and kept the rest without any explanation.

For your information, I have all the trip receipts.

To Sarah, the customer service spokesperson: Please contact me directly via email if you truly want to resolve this issue. Enough with the hypocrisy and the pre-prepared answers.

The flight and service is good!
The app is not working well! But the website is good, easy to us!

Scamming customers with complicated luggage weights on different tariffs, and waiting till last minute while boarding to charge customers high charges reguardless of weight, this being a tactic to force one to pay as the flight would leave and one looses out.

WORST AİRLİNE EVER!! they cancel your flight without proving any reasons. my two day trip got turned into a 9 day trpi, making TREMENDOUS impact on my finances. yet they dont want to be responsible. dont want to offer any reroute or new flights that make sense, they want me to stay in a foreign country for 3 more days without covering any expenses