Supagard Reviews 116

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 23 reviews, reviewers overwhelmingly had a great experience with this company. Many customers are highly satisfied with the excellent service and the professionalism of the staff, often highlighting their helpfulness and positive approach. The customer service is frequently praised for being outstanding, with many noting the personalized and efficient support received. Reviewers also appreciate the product's performance, mentioning its ability to protect paintwork and provide a great shine and finish to their cars. However, some customers also noted issues with the product's quality, particularly concerning its effectiveness against bird lime damage and its overall protective capabilities. There were instances where the product did not perform as expected, with some reviewers finding better results from alternative products or experiencing problems with application by dealerships.

What people talk about most

Product

Consumers find product experiences to be ambiguous, with some reviewers praising the product for its superb... See more

Service

Customers consistently note positive experiences with service, often highlighting prompt, efficient, and... See more

Quality

Clients share ambiguous opinions on quality, with some reviewers finding the product superb and providing a... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Customer service

Reviewers consistently express high satisfaction with customer service, often describing it as "fantastic"... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had a small issue with the application of paint protection by my car dealership. I contacted Supagard and they sent out Ronnie, great guy and professional. He reapplied the product on my car and what... See more

Company replied

Rated 5 out of 5 stars

Purchased a new car and opted in for paint protection with Supagard. Car arrived and has been treated inside and out. Car looks fantastic and with reasurance that the aftercare service is brilliant as... See more

Company replied

Rated 5 out of 5 stars

Purchased the Supagard paint & fabric protection & had it applied to my new car . Looked fantastic . Sadly incurred a very slight dent to the bodywork that had to be repaired by a 'paintless dent rem... See more

Company replied

Rated 5 out of 5 stars

We had our new car treated with Supagard which does give your car a great shine and finish, we had some Bird lime (poo) on our bonnet aftrrwards which did go through the supagard but did it's job and... See more

Company replied


Company details

  1. Construction & Manufacturing

Information provided by various external sources

Supagard, one of the leading car care product ranges in the world. We provide Paint Sealant, Fabric Protection, Carpet Protection & Leather Protection


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

116 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. First class all the way and wouldn't hesitate to use them again. A big thank you to Martin McCue for ringing me back when he said he would.

5 December 2020
Unprompted review
Rated 5 out of 5 stars

Ripped off by dealer, but sorted by SupaGard

I have had SupaGard applied to my 66 Mokka, or should I say, I paid to have it applied, around 3 weeks ago.
I have washed it twice using their bodywork shampoo but the water barely even beads.
No email or certificate to confirm warranty.
I think I will be going to Trading Standards for help in getting my money refunded.
However, after contacting SupaGard themselves, they could not have been more helpful.
They investigated the complaint and viewed the images I provided them.
They have since issued the certificate of validation direct, and are sending a trusted agent to come to my house and apply the protection properly early best week.
Hats off to them, great customer service.

22 October 2020
Unprompted review
Supagard logo

Reply from Supagard

Hello Alan. Let me say how sorry I am that you have had a negative experience with regards our product. I was wondering if you could take some time to contact us by phone on 01416335933 or email martin.mccue@supagard.com so that we can discuss these issues in hope we can rectify them?

Rated 5 out of 5 stars

Amazing product

Amazing product. I bought my 2 year old Lexus at the time in 2016 and opted for the Supagard protection. It was 100% worth it. Once it came to me handing the vehicle back the paintwork still looked brand new and that was with little maintenance over a 4 year period. I actually got a good amount of money back for my car which is unheard-of! Brilliant product!

12 October 2020
Unprompted review
Rated 5 out of 5 stars

THANK YOU SUPAGARD

Thanks to Martin at Supagard who helped me tons

My car was purchased from car giant which had originally protected my car with supagard after having to go back to them twice, I contacted supagard directly to sort out my issue they instantly got one of their team members to valet my whole car and protect my car with supagard (inside and out) they sent out loads of car products and bits which I had requested.

CARGIANT YOU CANT BE TRUSTED YOU ARE THIEVES. THANKS TO SUPAGARD FOR FIXING MY PROBLEM.

Thanks again to Martin & his team at Supagard.

7 October 2020
Unprompted review
Rated 1 out of 5 stars

Supagard on used cars

I have to purchased a 5 year old car and was sold supagard for paintwork at over £400, the water test shows that it is unprotected, I now read on forums that it is no good on older cars as the damage to paintwork as already been done, and chips on the car had not been treated first yet I still get a warranty I think I have been conned by Toyota and supagard as both knew the age of car,

23 August 2020
Unprompted review
Supagard logo

Reply from Supagard

Hi, my name is Martin McCue and I am part of the customer service team at Supagard. Let me say how sorry I am that you have had a negative experience with regards our product. I was wondering if you could take some time to contact me by phone on 01416335933 or email martin.mccue@supagard.com so that we can discuss these issues in hope we can rectify them?

Rated 1 out of 5 stars

Utterly, 100% useless

Utterly useless. We paid £400 to have Supagard applied to our new VW Golf, inside and out....

We've just come back from our first long trip in the car since purchasing it (just before lockdown!). Washed it upon returning and, despite using our faithful, excellent jetwash AND then using a wash/wax product with a bucket and sponge, it's still covered in little black spots / marks and bugs that won't shift for love nor money. I tried using the (ominously supplied) bug remover spray and this removes most of the marks after a long wait and massive manual effort - I did one corner of the car and gave up. There's no way it should be necessary.

After realising that something was horribly wrong, I did the water test with it - literally, just pouring cold water on the car paintwork, using a jug!! I found that water "sticks" to the paintwork just like it does to our 18 year old, untreated Honda Civic, so I'm not even convinced the stuff's been applied / applied correctly. We had a couple of (latest shape) Minis prior to the Golf and they were coated with a competitor ceramic product from new. Right from the start, water always just ran off them in streaks - and washing was a 5 minute, easy affair for the 6 years we owned them. Supagard is NOTHING like this at all.

This product is an utter con, save yourself a fortune and avoid, avoid, avoid!

19 July 2020
Unprompted review
Supagard logo

Reply from Supagard

Hi, my name is Martin McCue and I am part of the customer service team at Supagard. Let me say how sorry I am that you have had a negative experience with regards our product. I was wondering if you could take some time to contact me by phone on 01416335933 or email martin.mccue@supagard.com so that we can discuss these issues in hope we can rectify them?

Rated 1 out of 5 stars

Not worth the money…

My car has now been done twice I don't think any think of it not worth the money I spent £500 will never use again

20 June 2020
Unprompted review
Supagard logo

Reply from Supagard

Hi, my name is Martin McCue and I am part of the customer service team at Supagard. Let me say how sorry I am that you have had a negative experience with regards to our product. I was wondering if you could take some time to contact me by phone on 01416335933 or email martin.mccue@supagard.com so that we can discuss these issues in hope we can rectify them?

Rated 1 out of 5 stars

I do not recommend supagard

I do not recommend supagard.
Please read the small print. Not everything under warranty. Got the supagard done Mercedes. Car was vandalised, had compound polish done Mercedes, Supagard asked me pay £400 to reply the protection.

9 June 2020
Unprompted review
Supagard logo

Reply from Supagard

Hi, my name is Martin McCue and I am part of the customer service team at Supagard. Let me say how sorry I am that you have had a negative experience with regards to our product. I was wondering if you could take some time to contact me by phone on 01416335933 or email martin.mccue@supagard.com so that we can discuss these issues in hope we can rectify them?

Rated 5 out of 5 stars

Does what it says on the Tube!

Had my new Mercedes-Benz coated with StarGard which is a product from supagard. After a few months a stain was visible on the exterior driver's door. Sent photos of this to supagard who analysed the photos and said the problem was carriageway contaminant adhering to the top coating of the StarGard. Previously, I had used a lot of elbow grease with a sponge and shampoo without the removal of the stain. Supagard's Technical Director sent out one of their products called "Wipe Away" (comes in a tube) which did the trick in a jiffy. Thanks, supagard, my Mercedes Benz is back looking top notch.

8 January 2019
Unprompted review
Rated 1 out of 5 stars

Useless service and when you need them

Useless service and when you need them, they always fob you off!

26 September 2017
Unprompted review
Supagard logo

Reply from Supagard

Hi there,

My sincerest apologies for such a late reply - as we have just opened an account with TrustPilot we have only just been made aware of your review.

I am very sorry to hear that you have had such a negative experience with us. We always strive to achieve excellent customer service so we must apologise for what has obviously been a very unfortunate experience for you. If you would like us to help resolve this situation we would be more than happy to help you - please feel free to get in touch by calling us on 0141 633 5933 or sending us an email at info@supagard.com with the subject line ‘TrustPilot Review’ and we’ll do our best to fix the issues for you.

Kind regards,
Customer Service Team, Supagard

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