We want to say a big thank you to Hayley in the Ormskirk store who was amazing today! This isn’t our local store, we were visiting the area & called in for a few bits. Hayley was very pleasant, profes... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Dear Ginni, I just wanted to say a huge thank you for your amazing help today! As a first-timer, I really appreciated your expert advice and patience in helping me choose the absolute best beauty... See more
Company replied
I had a great experience at the Superdrug Thornton heath branch. HAAD was very professional, friendly, and took the time to check my blood pressure while explaining everything clearly and making me fe... See more
Company replied
General shopping in Superdrug Ruislip High Street. I regularly get served by Sushma and she is always cheerful and so friendly and helpful, nothing is too much trouble for her. I always think I need... See more
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Company details
Information provided by various external sources
Shop online with Superdrug, the UK's second-largest health and beauty retailer currently operating over 900 stores in England, Scotland, Wales and Northern Ireland. We currently have 212 in-store pharmacies. Free delivery when you spend over £35
Contact info
United Kingdom
- www.superdrug.com
4.9
Excellent
150k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Super drug East Dulwich on lordship…
Super drug East Dulwich on lordship lane. Was served by Hamad. He was very sweet and Hospitable with efficient service. He had excellent customer service.
23 July 2026
Unprompted review
Reply from Superdrug
Hi Iyanah,
Thank you so much for taking the time to let us know how helpful you found Hamad. I will certainly pass your comments on as I am sure it will make their day.
Hope you have a great day.
Thank you,
Megan
Superdrug Customer Care Team
Reply from Superdrug
Hi Michelle,
Thank you so much for taking the time to let us know how helpful you found Rowan, so I can pass on this lovely feedback please can you email help@superdrug.com with the store's address, any staff members names and the date/time of your visit?
Can you also include the reference number 5303892 in your email for me?
Hope you have a great day.
Thank you,
Joshua
Superdrug Customer Care Team
Dhrupal and Leyla were so lovely
Dhrupal and Leyla were so lovely. Really dramatic results for the Korean lash lift with tint. V professional and super friendly
Superdrug Crouch End N8
Definitely recommend ❤️
23 July 2026
Unprompted review
Reply from Superdrug
Hi Shabeena,
I’m going to pass your comments on to Dhrupal and Leyla. Thank you for taking the time to leave them such a good review!
We’re always here to help, so please reach out to us if you need anything in the future.
Have a lovely day.
Thank you,
Michael
Superdrug Customer Care Team
Amazing service from Maryam Thornton…
Amazing service from Maryam Thornton heath
23 July 2026
Unprompted review
Reply from Superdrug
Hi Lana,
Thank you so much for taking the time to let us know how helpful you found Maryam. I’m going to pass your comments on to them, I’m sure you’ll make their day!
Hope you have a great day.
Thank you,
Michael
Superdrug Customer Care Team
Piercing
I got a piercing and it was a great experience loved it and the earring thank you so much !!
23 July 2026
Unprompted review
Reply from Superdrug
Hi Adrian,
Thank you so much for taking the time to leave such a nice review.
So I can pass on this lovely feedback, please can you email help@superdrug.com with the store's full name?
Can you also include the reference number "5303866" in your email for me?
Hope you have a great day.
Thank you,
Courtney
Superdrug Customer Care Team
Ghazala from Putney gave great…
Ghazala from Putney gave great service.Thank you
23 July 2026
Unprompted review
Reply from Superdrug
Hi Rose,
I’m going to pass your comments on to Ghazala. Thank you for taking the time to leave them such a good review.
We’re always here to help, so please reach out to us if you need anything in the future.
Have a lovely day.
Thank you,
Joshua
Superdrug Customer Care Team
Doretina in the Whitten store is…
Doretina in the Whitten store is absolutely wonderful. My eyebrows always look perfect. Her attention to details fantastic she’s always very patient and kind. My daughter and I love her. Wouldn’t trust anyone else with my eyebrows!!!
2 July 2026
Unprompted review
Reply from Superdrug
Hi Aimee,
I’m going to pass your comments on to Doretina. Thank you for taking the time to leave them such a lovely review!
We’re always here to help, so please reach out to us if you need anything in the future.
Have a lovely day.
Thank you,
Michael
Superdrug Customer Care Team
Doretina
Doretina - Whitton Superdrug. is a very welcoming e excellent person; she always treats us wonderfully and is always in good spirits. Every month, I go to her at the Superdrug in Whitton to have my eyebrows done. Besides being friendly, she does amazing work. She is the only one I trust with my eyebrows—an excellent person and professional.
She's adorable person and good vibe.
23 July 2026
Unprompted review
Reply from Superdrug
Hi Michelle,
I’m going to pass your comments on to Doretina. Thank you for taking the time to leave them such a good review.
We’re always here to help, so please reach out to us if you need anything in the future.
Have a lovely day.
Thank you,
Joshua
Superdrug Customer Care Team
The store was clean
The store was clean, the items I wanted were in stock, I was served on the till by the lovely and helpful Hamad, thank you.
23 July 2026
Unprompted review
Reply from Superdrug
Hi Hannah,
Thank you so much for taking the time to let us know how helpful you found Hamad, so I can pass on this lovely feedback please can you email help@superdrug.com with the store's address, any staff members names and the date/time of your visit?
Can you also include the reference number 5393855 in your email for me?
Hope you have a great day.
Thank you,
Joshua
Superdrug Customer Care Team
I have had a great experience from Elzbieta
I have had a great experience from a worker called Elzbieta at the Sittingbourne Superdrug store. She has helped me a few times when looking at different products. So very helpful and friendly.
22 July 2026
Unprompted review
Reply from Superdrug
Hi Olga,
Thank you so much for taking the time to let us know how helpful you found Elzbieta. I’m going to pass your comments on to them, I’m sure you’ll make their day.
Hope you have a great day.
Thank you,
Courtney
Superdrug Customer Care Team
Ear piercing
We had Loveleen for my daughters piercing today she was absolutely lovely and really helped my daughter with her anxiety about getting them done and really comforted her after and it made really easy for us.
23 July 2026
Unprompted review
Reply from Superdrug
Hi Kyra,
Thank you so much for taking the time to let us know how helpful you found Loveleen. I’m going to pass your comments on to them, I’m sure you’ll make their day.
Hope you have a great day.
Thank you,
I needed some help buying some makeup…
I needed some help buying some makeup and I spoke to an assistant called Rowan, she was so helpful I couldn’t recommend her enough. I bought some sheer foundation but wasn’t sure what to get, I also wanted it in cream stick format. I was recommended Revelation which seems like a new brand. It was a perfect match in colour. She is such a polite and helpful assistant and does a great job.
23 July 2026
Unprompted review
Reply from Superdrug
Hi Dominique,
Thank you so much for taking the time to let us know how helpful you found Rowan.
So I can pass on this lovely feedback, please can you email help@superdrug.com with the store's full name?
Can you also include the reference number "5303830" in your email for me?
Hope you have a great day.
Thank you,
Courtney
Superdrug Customer Care Team
Brilliant staff
23 July 2026
Unprompted review
Reply from Superdrug
Hi Sarah,
Thank you so much for taking the time to let us know how helpful you found our Staff, so I can pass on this lovely feedback please can you email help@superdrug.com with the store's address, any staff members names and the date/time of your visit?
Can you also include the reference number 5303823 in your email for me?
Hope you have a great day.
Thank you,
Joshua
Superdrug Customer Care Team
Great service from Alison in Jersey
Great service from Alison in the Jersey store. Results from the treatment I had were fantastic. Alison kept me apprised of everything that she was doing throughout my treatment. Would definitely recommend 5*
21 July 2026
Unprompted review
Reply from Superdrug
Hi Julie,
I’m going to pass your comments on to Alison. Thank you for taking the time to leave them such a good review.
We’re always here to help, so please reach out to us if you need anything in the future.
Have a lovely day.
Thank you,
Megan
Superdrug Customer Care Team
What an amazing customer service
What an amazing customer service. She helped me what I need.
23 July 2026
Unprompted review
Reply from Superdrug
Hi Sajeda,
Thank you so much for taking the time to let us know how helpful you found our staff.
So I can pass on this lovely feedback, please can you email help@superdrug.com with the store's full name and any staff member's names?
Can you also include the reference number "5303805" in your email for me?
Hope you have a great day.
Thank you,
Courtney
Superdrug Customer Care Team
Quick service
Donna was very calm and confident when piercing my daughter’s ears. She was also very friendly and helped us feel at ease
23 July 2026
Unprompted review
Reply from Superdrug
Hi Rabab,
Thank you so much for taking the time to let us know how helpful you found Donna, so I can pass on this lovely feedback please can you email help@superdrug.com with the store's address, and the date/time of your visit? Can you also include the reference number 5303791 in your email for me?
Hope you have a great day.
Thank you,
Megan
Superdrug Customer Care Team
Thank you to Jayvadan at the…
Thank you to Jayvadan at the Hammersmith branch who was extremely helpful with all my questions!
23 July 2026
Unprompted review
Reply from Superdrug
Hi Clementine,
Thank you so much for taking the time to let us know how helpful you found Jayvadan. I’m going to pass your comments on to them, I’m sure you’ll make their day.
Hope you have a great day.
Thank you,
Piercing experience
I had a really good experience getting a piercing done by Danielle at Stockport Retail Park. Danielle was extremely helpful and made sure I was happy and comfortable. The piercing was done with extreme care and precision. If your looking to get a piercing, I would 100% recommend going to Stockport Retail Park
23 July 2026
Unprompted review
Reply from Superdrug
Hi Rouzhan,
Thank you so much for taking the time to leave such a nice review for Danielle. I’m going to pass your comments on to them, I’m sure you’ll make their day.
Hope you have a great day.
Thank you,
Courtney
Superdrug Customer Care Team
Jana in Kingston did a great job.
Jana in Kingston did a great job.
I had my eyebrow and eyelash tint abd threading done - was painless.
Upper lip and chin threading done. Great job.
23 July 2026
Unprompted review
Reply from Superdrug
Hi there,
Thank you so much for taking the time to let us know how helpful you found Jana. I will certainly pass your comments on as I am sure it will make their day.
Hope you have a great day.
Thank you,
Megan
Superdrug Customer Care Team
Got my ear pierced at Superdrug
Got my ear pierced at Superdrug, the piercer Daniyal was great, gave clear pre and post-care tips. The whole process was smooth and comfortable. I highly recommend their piercing service!
23 July 2026
Unprompted review
Reply from Superdrug
Hi Neema,
Thank you so much for taking the time to let us know how helpful you found Daniyal
So I can pass on this lovely feedback please can you email trustpilot@superdrug.com with the stores full name?
Can you also include the reference number "5303757" in your email for me?
Hope you have a great day.
Thank you
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