Banner for Superdry - Basingstoke

Superdry - Basingstoke Reviews 

191
TrustScore 5 out of 5

4.8

13-15 Paddington House, RG21 7LJ Basingstoke, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 4 out of 5 stars

My original visit to purchase garment was fine, I had a receipt for garment purchased for grandson, who returned garment without receipt. Unfortunately and understandably they refused to allow exchan... See more

Rated 5 out of 5 stars

I love the range of casual clothing at Superdry, the styles, the colours and the quality. A little pricy at times but so be it. The staff at the Basingstoke branch are unfailingly friendly, helpful... See more

Rated 1 out of 5 stars

I bought a pair of boxer on the online shop, by mistake I got the wrong size, for the price of £20.99 I gone in to the shop to swap them for the correct size and they charge me £29.99 full price, I e... See more

Rated 5 out of 5 stars

I needed new clothes as I have lost a significant amount of weight doing slimming world. I loathe shopping so adopt the magpie principle and pick up what I need then narrow down the selection. I saw... See more


Company details

  1. #425 of 605 best companies in Clothing Shop
  2. #187 of 238 best companies in Men's clothes shop
  3. #26 of 35 best companies in Outerwear Shop
  4. #42 of 68 best companies in Streetwear store
  5. #174 of 255 best companies in Ladies' clothes shop

About Superdry - Basingstoke

Written by the company

Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.

For customer support please visit our Help Centre.

Help Centre Visit the website Shop womens Shop mens

Contact info

  • 13-15 Paddington House, RG21 7LJ, Basingstoke, United Kingdom

  • 01256 843580

4.8

Excellent

TrustScore 5 out of 5

191 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(191)

13,683 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy to order online and collect from store

Easy to order online, payment and order processed quickly, always kept up to date with dispatch and arrivals of product. Easy to collect from store. Product itself top quality, and nice and warm. As always , always impressed with superdry

10 January 2024
Rated 2 out of 5 stars

Two different size shoes

I ordered a pair of flip flops, left in my size (L) and the right came in a (M) , had to return, then when I went to return I didn’t receive a receipt or proof of refund . Disappointing because I love Superdry.

8 January 2024
Rated 5 out of 5 stars

Fast delivery to store

Fast delivery to store, easy returns and great product at a very reasonable (sale) price. Very good customer service from store personnel - even though they weren’t marketing the sale due to this being an internet shopping purchase

8 January 2024
Rated 4 out of 5 stars

My original visit to purchase garment…

My original visit to purchase garment was fine, I had a receipt for garment purchased for grandson, who returned garment without receipt. Unfortunately and understandably they refused to allow exchange without receipt. His mother went with him and the staff made her feel they had stolen the garment. I went with Copy from my bank statement and they gave me a refund.
And took the trouble to check up purchase date.

30 November 2023
Rated 5 out of 5 stars

Super helpful

Didn’t have my size on the rack but I didn’t get the standard “if it’s not out, we don’t have it”, instead an order was placed and it was delivered to my house in 2 days!

27 November 2023
Rated 5 out of 5 stars

Check what you’ve ordered x

I wasn’t sure that I had ordered the right item but the young lady in the Basingstoke store was very happy to inspect the parcel with me and provide alternatives to check that I had the right item. Great service Basingstoke store xxx

19 November 2023
Rated 5 out of 5 stars

Lovely ladies working in Basingstoke…

Lovely ladies working in Basingstoke shop. Very patient and helpful. Helped us to order a right size of a jacket with home delivery. There were no myhing that would have been too much to ask about. Thank you!

10 September 2023
Superdry - Basingstoke logo

Reply from Superdry - Basingstoke

Hi Monika,

We appreciate you taking the time to review your recent experience with us. At Superdry, we want our customers to have a really positive experience, so it's really good to hear that everything's gone well. Thanks for taking the time to leave a review. We really appreciate it.

Kind regards,

Superdry Care

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look