The shorts that I wanted in a certain colour weren't in store in my size but the assistant ( manageress)? ordered them for me. She also ordered a pair of shorts that I had seen on sale online but was... See more
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See what reviewers are saying
Called the Basingstoke store to check stock on a jacket for my son. Only available online but the salesman was really helpful & helped me work out what size would be best for him. Ordered online & arr... See more
I needed new clothes as I have lost a significant amount of weight doing slimming world. I loathe shopping so adopt the magpie principle and pick up what I need then narrow down the selection. I saw... See more
My original visit to purchase garment was fine, I had a receipt for garment purchased for grandson, who returned garment without receipt. Unfortunately and understandably they refused to allow exchan... See more
Company details
- #423 of 588 best companies in Clothing Shop
- #183 of 232 best companies in Men's clothes shop
- #25 of 34 best companies in Outerwear Shop
- #46 of 69 best companies in Streetwear store
- #172 of 249 best companies in Ladies' clothes shop
About Superdry - Basingstoke
Written by the company
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContact info
13-15 Paddington House, RG21 7LJ, Basingstoke, United Kingdom
- 01256 843580
4.8
Excellent
196 reviews
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Perfect clothing range staff very…
Perfect clothing range staff very professional and friendly.
18 November 2023
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Lovely ladies working in Basingstoke…
Lovely ladies working in Basingstoke shop. Very patient and helpful. Helped us to order a right size of a jacket with home delivery. There were no myhing that would have been too much to ask about. Thank you!
10 September 2023
Reply from Superdry - Basingstoke
Hi Monika,
We appreciate you taking the time to review your recent experience with us. At Superdry, we want our customers to have a really positive experience, so it's really good to hear that everything's gone well. Thanks for taking the time to leave a review. We really appreciate it.
Kind regards,
Superdry Care
The assistant was very helpful
The assistant was very helpful. The size I wanted wasn’t in stock so he went out of his way to sort me the correct size and order it for me.
2 September 2023
SUPERDRY BASINGSTOKE VERY HELPFUL AND POLITE STAFF
The sales assistant Megan in the Basingstoke branch of Superdry was very helpful and very polite.
9 September 2023
Unprompted review
Would buy from again
Easy to order in the shop when they didn't have the size in stock. Quick and simple. Delivered a few days later. However, they use Evri deliveries which are really bad at notifications and say they have posted when they haven't.
29 June 2023
Great customer service fast deliery
11 June 2023
Reply from Superdry - Basingstoke
Hi Claire,
We appreciate you taking the time to review your recent experience with us.
At Superdry, we want you to have a great experience, so we're really pleased that everything has gone smoothly 😃
Thanks so much for your review and comments.
Kind regards,
Superdry Customer Service
Excellent Service
I went to my local Superdry in Basingstoke and the lady was very friendly. She explained the sizes I was looking for were only available online.
The lady took my order and the products were delivered within few days. I am very happy with the professionalism and service of the staff.
14 May 2023
Reply from Superdry - Basingstoke
Hi,
We appreciate you taking the time to review your recent experience with us. We always do our best to give our customers a positive experience, so we're really happy to to read your comments. Thanks so much for taking the time to give us your feedback.
Kind regards,
Superdry Care
Quick easy online order
Quick easy online order.
Collection next day from my local store. Staff at collection were friendly.
7 May 2023
Reply from Superdry - Basingstoke
Hi David,
Thank you for taking the time to leave a review. At Superdry, we want our customers to have a really positive experience, so we love to hear from happy customers. Thanks for taking the time to leave a review. We really appreciate it.
Kind regards,
Superdry Care
Superdry is awesome … the range is…
Superdry is awesome … the range is vast, and quality is beyond reproach. It really frustrates and disappoints me that xxxl is usually out of stock …
4 May 2023
I ordered a coat online which turned…
I ordered a coat online which turned out to be too big, I ordered the smaller size into a store and collected the new one whilst dropping off the original. The return was simple and the staff were friendly.
16 March 2023
Great Customer care in the Basingstoke…
Great Customer care in the Basingstoke store, the assistant was very helpful, courteous and shared some the great things Superdry are doing for the environment. Great experience and outstanding customer service.
1 February 2023
Good quality and service
The quality of their clothes is excellent. The service I received in the Basingstoke shop was very efficient and a friendly service
9 January 2023
Really easy and prompt online transaction
Really easy and prompt online transaction. Goods arrived into store the next day and the tracker was amazing 🤩! Other businesses could learn a lot from the great service provided by Superdry 😊
10 January 2023
Great product excellent service
9 January 2023
Service over & above the norm
Called the Basingstoke store to check stock on a jacket for my son. Only available online but the salesman was really helpful & helped me work out what size would be best for him. Ordered online & arrived earlier than expected & and as a perfect fit. Great service & product
20 December 2022
Great product
26 December 2022
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