Superdry US Reviews 30,490

TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Looking at 488 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the excellent quality of the products, noting their durability and stylish designs. Many appreciate the innovative designs and the premium feel of the fabrics, with some mentioning that items last for years and receive compliments. The delivery service is often described as quick and efficient, with some orders arriving much sooner than expected, even for international shipments. However, a significant number of people express dissatisfaction with the customer service, reporting difficulties in reaching representatives and resolving issues such as missing or damaged items, incorrect orders, and problems with refunds. There are also mixed opinions regarding product sizing, with some customers finding it inconsistent and others needing to size up or down. Additionally, some people were unhappy about having to pay for delivery and issues with orders not being received or having security tags still attached.

What people talk about most

Product

Users describe ambiguous interactions with product. Many customers praise the quality, design, and comfort of... See more

Quality

Reviewers highlight positive aspects of quality. Customers frequently praise the high quality of materials,... See more

Delivery service

People report ambiguous experiences with delivery service. Many customers praise fast shipping, with some... See more

Order

Customers consistently note negative experiences with order fulfillment. Many reviewers report not receiving... See more

Customer service

Consumers find customer service to be negative. Many reviewers report a lack of responsiveness, with some... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I bought $300 worth of merchandise. I paid for delivery. Some of the items didn't fit, so I had to return them. I had to pay for delivery - and a FedEx bag to send them back properly. I spent an ext... See more

Rated 3 out of 5 stars

I bought two long sleeve T-shirts. When they arrive one was made in Turkey and the other was made in India. The one from Turkey was great. The one from India is unsatisfactory. The Turkish cotton is n... See more

Rated 3 out of 5 stars

here is my honest opinion. you guys make some good stuff, like i wear superdry daily....BUT you have a real problem with sizing like some of your shirts are XL and fit perfect, then ill wear a small i... See more

Rated 4 out of 5 stars

The company did a fantastic job in handling my order. Honestly I was a bit uneasy being that I really never heard of your company . My grandson wanted a coat from them. I have to say they were very... See more


Company details

  1. Beauty & Well-being

Written by the company

Inspired by the spirit of adventure and crafting premium products sustainably, Superdry is an exciting contemporary brand that fuses vintage Americana and Japanese-inspired graphics with a British style. They are characterised by quality fabrics, authentic vintage washes, unique detailing, world-leading hand-drawn graphics and tailored fits. Superdry is built on style and celebrates this through five unique style choices/brands: Original & Vintage, Superdry Studios, Superdry CODE, Superdry X; and the Performance Sport Division. Superdry’s ambition is to become the most sustainable listed fashion brand on the planet by 2030 and, in 2021, won numerous industry accolades including the ‘Positive Change Award’ at the Draper’s Sustainable Fashion Awards.


Contact info


3.4

Average

TrustScore 3.5 out of 5

30K reviews

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Rated 3 out of 5 stars

My son really like their clothes

My son really like their clothes. I think they are overpriced. He claims it's the quality. How much quality can they be? They are made in China. I find it obscene that what they paid someone pennies to make costs $75. 1,0000% markup really offends me. I mean the clothes are ok but...

3 February 2025
Rated 1 out of 5 stars

I received my order damaged

I received my order damaged. There was a complete button missing from my jacket that I purchased for over $200. I tried to reach out to super dry and of course I haven’t gotten no response and it has been over a week.

30 December 2025
Rated 5 out of 5 stars

Best Gift Ever!…

This was a gift my granddaughter loved it said favorite brand backpack as the back support is awesome and the color just fabulous

29 December 2025
Rated 1 out of 5 stars

They left the security tag attached

The coat took weeks to arrive, which is to be expected for overseas orders as we are in the US and it was being shipped from the UK from what I could gather. However, the coat arrived with the security tag still on. My son only had an old coat with holes in it to wear, and it’s been several weeks since an ongoing back-and-forth with customer service without anything being resolved. So now he has this new coat that he was gifted and he can’t wear it. And there are no superdry locations anywhere near us. They should have immediately issued a store credit or sent a new coat. The customer service has left us very frustrated and my son stuck in a too small coat with holes.

29 December 2025

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