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Superdry DK Reviews 2,993

•
TrustScore 2.5 out of 5

2.3

Beauty & Well-being•4 Locations
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Rated 1 out of 5 stars

I have recently ordered a product (Skræddersyet 2-i-1 Town frakke) online and when i received product, inner part of jacket was missing. I try to connect to customer service but live chat is not worki... See more

Rated 3 out of 5 stars

Having in mind all webshops in general offer free return, i think the service here is a bit poor as I have to pay the shipping fee myself. Using the webshop being located in Denmark returning a shipme... See more

Rated 5 out of 5 stars

I love Superdry Briefs for men. They are comfortable and after a wash they do dry like new. My problem is that size 3XL is no longer available and it is not because I am overweight I am just big. So... See more

Rated 1 out of 5 stars

First i could not shop with my visa electron because their website didn’t accept it fine anyways i made a paypal account and finally I bought the winter jacket i want after 5 days my purchase they se... See more

Company details

  1. Beauty & Well-being

Written by the company

Inspired by the spirit of adventure and crafting premium products sustainably, Superdry is an exciting contemporary brand that fuses vintage Americana and Japanese-inspired graphics with a British style. They are characterised by quality fabrics, authentic vintage washes, unique detailing, world-leading hand-drawn graphics and tailored fits. Superdry is built on style and celebrates this through five unique style choices/brands: Original & Vintage, Superdry Studios, Superdry CODE, Superdry X; and the Performance Sport Division. Superdry’s ambition is to become the most sustainable listed fashion brand on the planet by 2030 and, in 2021, won numerous industry accolades including the ‘Positive Change Award’ at the Draper’s Sustainable Fashion Awards.

Contact info

2.3

Poor

TrustScore 2.5 out of 5

3k reviews

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Rated 1 out of 5 stars

Never again!

I been using this website a couple of times with no problems. But this time i had to return some of it because of bad fit. Not only do you have to pay for the return shipping yourself, but you have to pay shipping to belgium even though the order was placed in the Danish website.. it’s not possible to return it to any of the official superdry stores in DK either. The cheapest secure shipping i could use cost me 150dkk, another option would be 285dkk

There are plenty of other webshops i could have used for buying the same clothes but with a much better return policy! Im deffinently not using their official website anymore!

8 July 2019
Unprompted review
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Reply from Superdry DK

Good Afternoon,

We apologise for the issues you have experienced with you recent order and regret that you are unhappy with our returns policy from Denmark.

We strive to offer an outstanding service to all our customers and we are disappointed to hear that on the occasion, this was not done.

If you would like to discuss the matter further please contact our Customer Services team on 0333 321 2222 or at care@superdry.com.

We appreciate your feedback and would like to thank you for taking the time to review us.

Kind Regards,

Superdry Care.

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